Helpt

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Customer Service Outsourcing company Helpt was founded in 2022. They are in Irvine, California and have a small team. Their services include Customer Service Outsourcing, Call Center Services, and IT staff augmentation.

Client Insights

Industry Expertise

Information technology

80%

Business services

20%

Client Size Distribution

Small Business (<$10M) 60%

Midmarket ($10M - $1B) 35%

Enterprise (>$1B) 5%

Common Project Size

<$10K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
1 Review

Helpt was engaged by a Point of Sale (POS) software firm to provide after-hours non-emergency support calls and forward actual emergencies to the company's team. The decision to hire Helpt was influenced by their competitive pricing, cultural fit, value for cost, and positive referral. A team of 2-5 employees from Helpt was assigned to this project. The scope of work involved providing support from 7:30 pm to 6 am, seven days a week, complementing the company's existing 24/7 emergency support and general inquiries and training during business hours. The POS software firm was pleased with the service provided by Helpt, acknowledging their contribution to maintaining seamless support for their clients.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0