TravelsBpo

TravelsBpo was hired by Harnham, a global staffing and recruiting firm, to improve the efficiency of their recruitment process. The company successfully organized candidate data, streamlined resume screening, and reduced the administrative burden on Harnham's in-house team. Their key deliverables included accurate, up-to-date candidate profiles, timely shortlisting of resumes, and efficient management of recruitment data. This resulted in streamlined hiring processes and improved productivity for Harnham.

The company also worked with BizAway, a corporate travel management platform, to enhance their customer support services. TravelsBpo was able to reduce response times for booking inquiries, provide real-time assistance for travel-related issues, and offer seamless support for managing corporate travel arrangements. Key deliverables included timely and accurate responses to client inquiries, real-time travel support, efficient management of booking updates, and issue resolution. The company's support contributed to a seamless customer experience and ensured that BizAway's clients' travel needs were met promptly and effectively.

Sherpa°, a company that provides innovative solutions for visa and travel documentation, hired TravelsBpo to streamline their customer support operations. The company successfully managed Sherpa°'s customer support operations, focusing on inbound and outbound inquiries related to visas, travel documentation, and border crossing requirements. TravelsBpo provided 24/7 multilingual support, handled a high volume of queries, and offered clear and actionable solutions to customer concerns. They also provided detailed performance reports and analytics, allowing Sherpa° to track metrics such as response times and customer satisfaction. Their comprehensive and professional approach helped Sherpa° enhance its customer experience and strengthen its reputation for service excellence.