Dialify LTD

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Dialify LTD, a small back office outsourcing and customer service outsourcing company, is based in Vaughan, Canada. Launched in 2021, the team focuses on back office outsourcing and customer service outsourcing.

Client Insights

Industry Expertise

Business services

45%

Telecommunications

45%

Other industries

10%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 25%

Common Project Size

$10K-$49K 1 project

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

Dialify LTD was hired by Bagpackers to increase sales revenue, generate qualified leads, and provide customer support. The CEO of Bagpackers selected Dialify due to their high ratings, proximity, reasonable pricing, and aligned company values. A team of 12-17 employees from Dialify was assigned to this project. They successfully devised innovative solutions to increase the sales revenue and generate high ticket leads in a highly saturated travel market, while maintaining a high customer satisfaction rate.

In another project, Dialify LTD was engaged by Tech Crew Ltd, a tech recruiting company, to provide call center services. The Vice President of Tech Crew Ltd chose Dialify for their high ratings, location, budget-friendly pricing, and company culture. A team of 6-10 employees from Dialify LTD was assigned to manage all inbound and outbound calls for the client, ensuring seamless communication while delivering expert technical advice. Their ability to handle complex customer queries, troubleshoot issues, and provide clear guidance enhanced the overall service experience and contributed to improved client satisfaction.

Dialify LTD was also contracted by a car parts manufacturer to increase sales revenue and improve customer satisfaction and retention rates. The Director of Sales of the manufacturing company found Dialify through an online search and selected them due to their high ratings, proximity, affordable pricing, and company values. A large team of 25-35 employees from Dialify was assigned to this project. Despite budget cuts due to the COVID-19 pandemic, Dialify provided valuable sales, customer service, and customer retention services, boosting the manufacturer's revenue and customer satisfaction rates significantly.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0