Call Bro LLC.

Call Bro LLC successfully completed a customer service outsourcing project for EM Home Buyers, a real estate company that offers cash for distressed properties. The main goal was to increase the average customer service conversion rate. The company found Call Bro LLC through a referral and chose them for their high ratings, budget-friendly pricing, and good value for cost. Call Bro LLC assigned 6-10 employees to this project, effectively taking over the company's 5-person customer service department. Despite the challenges, Call Bro LLC delivered impressive results, significantly improving the customer service conversion rate and effectively managing the outsourced department.

The company also delivered call center support for Fast Appliance Repair, an appliance repair company servicing over 2,000 zip codes in five states. The aim was to enhance the support services, improve customer satisfaction, increase the resolution rate of customer issues, and optimize overall service delivery. Call Bro LLC was found through an online search and Clutch Site, and was chosen for their reasonable pricing and good value for cost. They assigned 2-5 employees to this project, implementing a streamlined ticketing system, providing comprehensive training, developing a customer knowledge base, establishing proactive communication channels, and conducting regular performance analysis. The result was a fully operational ticketing system, well-trained support staff, improved communication protocols, and continuous performance monitoring, leading to enhanced customer satisfaction and optimized service delivery.