What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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421

EverHelp
(6 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  4.7
- Would Recommend
  4.9
- $5,000+
- 250 - 999 employees
- Warszawa, Poland
EverHelp is a Warszawa, Poland-based customer service outsourcing company. The small agency was launched in 2021. Their services include customer service outsourcing, call center services, back office outsourcing, and sales outsourcing.
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422

GravityBPO
(3 Reviews) 4.7
- Timeliness
  5.0
- Service Excellence
  4.7
- Value
  4.7
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Rawalpindi, Pakistan
GravityBPO, a call center, is based in Rawalpindi, Pakistan and Philadelphia, Pennsylvania. The midsize company was launched in 2018. Their team specializes in call center services, back office outsourcing, affiliate marketing, and transcription.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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423

Nisos Technologies
(8 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.6
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Brooklyn, NY
Nisos Technologies is a digital innovation lab headquartered in Navi Mumbai, India with an office in Brooklyn, NY. Founded in 2012 and currently employing around 25 professionals, Nisos works primarily with small businesses in the health care and medical industries. The team specializes in web development and mobile app development services.

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Clients
- Amazon
Industries
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424

Access One

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chicago, IL
Founded in 1993, Access One is a midsize data analytics company. Their services include BI & big data consulting & SI, non-voice bpo/back office services, voice services, and IT managed services. The firm is located in Chicago, Illinois.

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Clients
- Binny's Beverage Depot
Industries
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425

Call Experts
(16 Reviews) 4.4
- Timeliness
  0.9
- Service Excellence
  4.4
- Value
  0.8
- Would Recommend
  4.4
- Undisclosed
- 50 - 249 employees
- Charleston, SC
Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support.

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Clients
- Charleston Water System
Industries
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426

Call Bro LLC.
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Frisco, TX
Web development firm DOGMA.CODES is based in Odesa, Ukraine. The small firm was established in 2020. Their services include web development, IT staff augmentation, and mobile app development.

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Industries
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427

Rooqet
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Yerevan, Armenia
Rooqet, a customer service outsourcing company, is in Yerevan, Armenia. Established in 2020, the small team focuses on customer service outsourcing, sales outsourcing, pay per click, and other digital marketing.
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Industries
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428

Stepping EDGE
(10 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  4.9
- $1,000+
- 10 - 49 employees
- Coimbatore, India
Stepping EDGE is a marketing firm founded in 2018 with fewer than 10 members. Based in Coimbatore, India, they are experts in social media marketing, mobile and app marketing, and PPC ads for small businesses in industries such as e-commerce, gaming, and arts.

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Clients
- Caitec
Industries
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429

Lunas Consulting
(7 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Lunas Consulting is a small business consulting and sales outsourcing company. Launched in 2021, the team specializes in business consulting and sales outsourcing. The firm is based in Toronto, Canada.

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Industries
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430

Sales.co
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Wilmington, DE
Established in 2022, Damn Good Leads is a email marketing company. The agency specializes in email marketing and sales outsourcing and has a small team. The agency is located in Wilmington, Delaware.
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431

My Receptionist
(33 Reviews) 4.3
- Timeliness
  1.3
- Service Excellence
  4.3
- Value
  1.3
- Would Recommend
  4.3
- Undisclosed
- 50 - 249 employees
- Eau Claire, WI
My Receptionist is a voice outsourcing firm headquartered in Eau Claire, Wis. with additional call centers in Florida and India. Established in 1996, My Receptionist has about 250 employees that work with primarily small businesses. Their services consist of a range of voice-oriented tasks, including conventional answering, virtual receptionist solutions, and inbound appointment management.

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432

AnswerHero
(10 Reviews) 4.3
- Timeliness
  0.9
- Service Excellence
  4.3
- Value
  0.7
- Would Recommend
  4.3
- Undisclosed
- 50 - 249 employees
- Miami, FL
Office Sense is a business process outsourcing firm based in Miami, Fla. Founded in 2010, their team includes about 23 employees that specialize in bilingual call center support. Office Sense provides voice services for a diverse client base in terms of industry and scale. They offer conventional answering, virtual receptionist, and third-party verification call center solutions.

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Clients
- The Morton Law Group
Industries
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433

Answer America
(6 Reviews) 4.4
- Timeliness
  4.3
- Service Excellence
  4.4
- Value
  4.1
- Would Recommend
  4.4
- Undisclosed
- 50 - 249 employees
- Willow Grove, PA
Answer America is a voice services outsourcing firm headquartered in Willow Grove, Penn. with over 50 other locations in the United States. Established in 1998, they have over 400 employees and serves the business services, financial services, healthcare, media, and utilities industries. They mostly offer voice-based customer support, but they provide some back-office outsourcing options as well.

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434

Accountability Now
(3 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- St. Augustine, FL
Accountability Now is a business consulting company headquartered in St. Augustine, Florida and Düsseldorf, Germany. The small team offers business consulting, corporate training, sales outsourcing, and CRM consulting and SI and was founded in 2018.

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Industries
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435

Your IT Soft
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Ternopil, Ukraine
Located in Ternopil, Ukraine, Your IT Soft is a small web development company. They specialize in web development, custom software development, mobile app development, and e-commerce development and were launched in 2019.

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Industries
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436

LeadBuds
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Chattanooga, TN
LeadBuds is a sales outsourcing company. The small Chattanooga, Tennessee-based firm was founded in 2017. Their team focuses on sales outsourcing, market research, email marketing, business consulting, and more.
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Clients
- Nissan
Industries
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437

Edamame
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Tel Aviv-Yafo, Israel
Edamame is a sales outsourcing company. The small team is headquartered in , Israel. Their services include sales outsourcing.
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Industries
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438

Matchboard
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Queens Park, Australia
Matchboard is a phone answering service located in Sydney, Australia. The small agency was founded in 2012. Their services include voice services, non-voice bpo/back office services, and HR services.
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439

Best Connections Answering Services
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Montrose, CO
Located in Montrose, Colorado, Best Connections Answering Services is a small call center company. The team specializes in voice services.

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440

MySource Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Kansas City, MO
MySource Solutions is a BPO firm based in Overland Park, Kan. Founded in 2017, their team of 30 serves clients in the real estate sector. Services include voice services and lead generation.

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Industries
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441

Westshore Bpo Pvt Ltd
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 50 - 249 employees
- Bengaluru, India
Founded in 2018, Westshore Bpo Pvt Ltd is a call center company. Their midsize team is located in Bengaluru, India. Their team offers voice services, business consulting, and non-voice bpo/back office services.
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442

Josh No Code
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Sunny Isles Beach, FL
Josh No Code is a robotics process automation company established in 2022. The agency focuses on robotics process automation, custom software development, CRM consulting and SI, mobile app development, and more and has a small team.
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Industries
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443

VoPro
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Jalandhar, India
Recruiting company VoPro was launched in 2013. Their midsize team is in Jalandhar, India and Bengaluru, India and provides recruiting.
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444

ReceptionHQ
(9 Reviews) 4.2
- Timeliness
  1.1
- Service Excellence
  4.2
- Value
  0.7
- Would Recommend
  4.1
- Undisclosed
- 50 - 249 employees
- Phoenix, AZ
ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

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Clients
- FlatFeeLandlord
Industries
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445

Salaria Sales
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 50 - 249 employees
- Washington, DC
Salaria Group is a business agency founded in 2018 in Washington, DC. Their team of over 50 provides market research, marketing strategy, and business consulting solutions to small businesses in the fields of business services and consumer products.

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Clients
- RenewAge Energy Solutions
Industries
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446

ProComm
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Palo Alto, CA
ProComm is a teleservice company based in Palo Alto, Calif. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. They specialize in voice and BPO services.

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447

VoiceStamps
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Richardson, TX
VoiceStamps is a professional IVR hosting and design service provider based in Richardson, Texas. Founded in 1999, their now 2 person team specializes in voice services and transcription. VoiceStamps works with a variety of industries including business & financial services and healthcare.

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448

BPM CONSULTING SAS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Bogotá, Colombia
BPM CONSULTING SAS is a telephone answering service established in 2005. The large Bogotá, Colombia-based team specializes in call center services, customer service outsourcing, BI & big data consulting & SI, cybersecurity, and more.
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Clients
- ADMINISTRADORA DE LOS RECURSOS DEL SISTEMA GENERAL DE SEGURIDAD SOCIAL EN SALUD - ADRES
Industries
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449

Vicky Virtual
(14 Reviews) 4.2
- Timeliness
  3.9
- Service Excellence
  4.2
- Value
  4.3
- Would Recommend
  4.3
- $1,000+
- 10 - 49 employees
- Chicago, IL
Founded in 2014, Vicky Virtual Receptionists is an answering services company that specializes in voice services and non-voice BPO/back office services. Specifically, they offer inbound and B2B appointment scheduling and B2B lead generation and qualification with a BPO focus on email and chat customer service. Their team includes 9 employees and is headquartered in Chicago. Vicky Virtual Receptionists works primarily with clients in industries that include business services, consumer products, hospitality, information technology, and retail.

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450

hammerjack
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Sydney, Australia
Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

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