What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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391

CALLCARE
(1 Reviews) 0.5
- Timeliness
  0.5
- Service Excellence
  1.0
- Value
  3.0
- Would Recommend
  0.5
- $1,000+
- 250 - 999 employees
- London, England
CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.

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392

ThinkAlike Media
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Los Angeles, CA
Established in 2015, ThinkAlike Media is an email marketing company. Their small team is located in Los Angeles, California. Their services include email marketing, sales outsourcing, demand generation marketing, public relations, and more.
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Industries
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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393

Call Force Solutions
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Kalispell, MT
Call Force Solutions is a phone answering service headquartered in Kalispell, Montana. The small team specializes in call center services, back office outsourcing, sales outsourcing, transcription, and more and was launched in 2024.
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394

Second Voice
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $25,000+
- 10 - 49 employees
- Brighton and Hove, England
Second Voice is a sales outsourcing company. They are headquartered in Brighton and Hove, United Kingdom and have a small team. Their services include sales outsourcing. The agency was established in 2022.

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Industries
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395

Global Call Forwarding
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Delray Beach, FL
Answering service Global Call Forwarding was established in 1996. The agency specializes in voice services and has a small team.

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Industries
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396

Perry ProTECH
(1 Reviews) 5.0
- Timeliness
  4.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Undisclosed
Perry ProTECH is an answering service company launched in 1965. Based in , their midsize team provides call center services.
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397

Infinity Center BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Ciudad de Guatemala, Guatemala
Phone answering service Infinity Center BPO is based in Houston, Texas and Ciudad de Guatemala, Guatemala. The firm provides call center services and customer service outsourcing and is midsize.The firm was established in 2014.

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398

EverHelp
(24 Reviews) 4.9
- Timeliness
  4.8
- Service Excellence
  4.9
- Value
  4.8
- Would Recommend
  4.8
- $5,000+
- 250 - 999 employees
EverHelp is a Warszawa, Poland-based customer service outsourcing company. The small agency was launched in 2021. Their services include customer service outsourcing, call center services, back office outsourcing, and sales outsourcing.
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Industries
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399

BOS Digital
(13 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Raleigh, NC
BOS Digital is a Raleigh, N.C.-based digital marketing agency. Their team of 12 was founded in 2016 and focuses on social media marketing, content marketing, and digital strategy.

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Clients
- Buhler Group
Industries
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400

GroupOne
(1 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  3.0
- Would Recommend
  3.5
- $1,000+
- 250 - 999 employees
- Jefferson City, MO
GroupOne Health Source is a full service medical billing and consulting firm based in Jefferson City, Mo. Since 1991, their current team of 108 has been specializing in non-voice BPO services, voice services, and transcription for clients in the medical field.

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Clients
- Sunshine Pediatrics
Industries
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401

Responsive Answering Service
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Coral Gables, FL
Call center Responsive Answering Service was founded in 1979. The small Coral Gables, Florida-based team provides voice services.
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402

Reachly
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Bangkok, Thailand
Sales outsourcing company Reachly was established in 2024. The small team offers sales outsourcing. The company is based in Bangkok, Thailand.
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Industries
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403

Chicago Business VoIP
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Lake Forest, IL
Chicago Business VoIP is an answering service. Founded in 2009, the team offers call center services. Their small agency is based in Lake Forest, Illinois.
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404

APEXX
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Marketing strategy company APEXX was established in 2024. Their small team is headquartered in Zagreb, Croatia and specializes in marketing strategy, other marketing, digital strategy, social media marketing, and more.
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405

Virtual Receptionist Pro
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Miami, FL
Virtual Receptionist Pro is a call center service. They are based in Miami, Florida and have a small team. The company offers call center services.
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406

Salesverse
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Salesverse is a sales outsourcing company. They are based in Navi Mumbai, India and have a small team that focuses on sales outsourcing. The company was established in 2024.
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407

DemandHigh
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Founded in 2023, DemandHigh is an advertising company. Based in Sofia, Bulgaria, their small team focuses on advertising, branding, call center services, accounting, and more.
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Industries
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408

Supporto
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
Supporto is a customer support agency based in Ukraine. They employ four staff who specialize in community management, social networking, and customer support for small and large businesses. Services include market analysis, solution development, content management, and design.

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Clients
- Emercoin
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409

OutPLEX
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Fort Lauderdale, FL
Non-voice bpo/back office services company OutPLEX was launched in 2001. Their small team is in Santo Domingo, Dominican Republic. OutPLEX specializes in non-voice bpo/back office services.

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Industries
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410

VAEKST
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- København, Denmark
Sales outsourcing company VAEKST is based in København, Denmark. The midsize team specializes in sales outsourcing, direct marketing, market research, and email marketing and was established in 2020.

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411

Taskforce BPO
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Knoxville, TN
Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

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Clients
- Dental Practices
Industries
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412

Key Carrier Management Service(Key-CMS)
(5 Reviews) 4.3
- Timeliness
  4.6
- Service Excellence
  4.3
- Value
  4.0
- Would Recommend
  4.3
- $10,000+
- 50 - 249 employees
- Ahmedabad, India
Key Carrier Management Service(Key-CMS) is a call center located in Ahmedabad, India and Sheridan, Wyoming. The midsize team provides call center services, digital strategy, web development, back office outsourcing, and more. The agency was launched in 2019.

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413

The Scalelab
(7 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Singapore, Singapore
The Scalelab, a digital strategy company, was established in 2019. They are located in Hong Kong, Hong Kong and Singapore, Singapore and have a small team. The Scalelab focuses on digital strategy, email marketing, conversion optimization, marketing strategy, and more.

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Clients
- Aspire
Industries
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414

HowtouseClay.com
(3 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  4.7
- $5,000+
- 2 - 9 employees
- Ocean Isle Beach, NC
HowtouseClay.com is a sales outsourcing company. They are based in Ocean Isle Beach, North Carolina and have a small team that specializes in sales outsourcing. The agency was founded in 2023.
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415

Answer California
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- El Cajon, CA
Answer California is a voice support outsourcing firm based in El Cajon, Calif., just outside of San Diego. Founded in 1998, Answer California has just under 13 employees. They exclusively provide voice service outsourcing. Their specific call center services include automatic answering, order processing, and customer service.

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416

Calibrus
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Tempe, AZ
Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

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417

InTouch
(1 Reviews) 5.0
- Timeliness
  3.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  0.0
- $1,000+
- 50 - 249 employees
InTouch is a call center solutions agency based in Martinsburg, West Virginia. Founded in 1995, they have over 200 employees for primarily the healthcare and real estate industries. Their services consist entirely of voice support, including inbound and outbound sales, conventional answering and switchboard solutions, and order processing.

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Clients
- Dan Ryan Builders
Industries
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418

AppointmentSetter
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Toronto, Canada
AppointmentSetter is a B2B appointment setting and lead generation firm based in Toronto. The firm, founded in 2006, has a team of less than 50 provides appointment-setting services that connect small to medium-sized businesses with potential clients.

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Clients
- Longevity
Industries
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419

TAS United
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- San Antonio, TX
Midsize answering service company TAS United, LLC, is headquartered in San Antonio, Texas. The team specializes in voice services and non-voice bpo/back office services.

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420

PlusOneMark
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
PlusOneMark is an Indonesia-based digital marketing agency founded in 2016. Their small team of 1–2 employees specializes in B2B lead generation and online reputation management. Their other focuses are social media marketing, digital strategy, and email marketing.

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