What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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  Industries
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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391

OutboundView
(6 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Franklin, TN
Headquartered in Nashville, OutboundView is a marketing agency that has a team of 3 professionals working with clients in the voice services industry. Founded in 2016, they provide B2B lead generation and appointment setting for clients.

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Clients
- Outcome Studio
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392

InfoSource Bulgaria Ltd
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Sofia, Bulgaria
Established in 2005, Infosource is a non-voice bpo/back office services company. Their small team is located in Sofia, Bulgaria and focuses on non-voice bpo/back office services and HR services.

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Industries
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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393

TeloSolution

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Lahore, Pakistan
TeloSolution is a software development company. Their small team is based in Lahore, Pakistan. The company focuses on custom software development, non-voice bpo/back office services, business consulting, corporate training, and more. The company was launched in 2017.

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Clients
- U2 Connect Now
Industries
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394

Origen BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Medellín, Colombia
Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

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Industries
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395

Fypion Marketing
(5 Reviews) 5.0
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- New Delhi, India
Fypion - Marketing & Consulting is a sales outsourcing company launched in 2020. Their small team is based in New Delhi, India. The agency offers sales outsourcing, email marketing, business consulting, direct marketing, and more.
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Industries
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396

@liveconx
(3 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  3.8
- Would Recommend
  4.2
- $1,000+
- 50 - 249 employees
- Cornwall, Canada
@liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services. Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks.

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Clients
- Dundas & Glengarry
Industries
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397

Agents Republic Inc.
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Vancouver, Canada
Phone answering service Agents Republic Inc. Is headquartered in Vancouver, Canada; Budapest, Hungary and Toronto, Canada. The midsize firm was launched in 2018. Their services include voice services, non-voice bpo/back office services, BI & big data consulting & SI, and market research.
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398

WC Call Center
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Ceres, CA
Founded in 2011, WC Call Center is a telemarketing agency based in Carlsbad, Calif. With fewer than 50 employees, the agency specializes in voice services and primarily works with clients in the financial services industry.

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Clients
- Payroll Select Services
- The Hier Agency
- Ideal Solutions Insurance Services
Industries
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399

A1 Call Center
(3 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 250 - 999 employees
- Noida, India
A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries.

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Clients
- BetterU
- BIBA
- Network 18
- MMI Online
Industries
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400

Webflow Leads
(17 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Website for fixed price is a small web design company. Based in , the agency was founded in 2022. Their services include web design, web development, search engine optimization, and conversion optimization.

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Industries
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401

GBC Digital Marketing
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Houston, TX
GBC Digital Marketing is a small digital marketing agency headquartered in Houston. Founded in 2004, their main focus lines are SEO, web design, and marketing strategy.

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Clients
- Bobbitt Glass
- Feldman Lee PLLC
- Empire Roofing
- Adan G. Vega
Industries
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402

CX Collective
(11 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Los Angeles, CA
The Workforce Pro is a consulting firm based in Los Angeles run by a team of less than 10. Founded in 2016, the company specializes in business consulting, CRM consulting & SI, and other application development. Their business consulting services focus on cost reduction, strategy development, and operational changes, among other topics.

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Clients
- Thrive Causemetics
Industries
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403

kTech Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- dhaka, Bangladesh
KTech Solutions is a customer service outsourcing company founded in 2022. They are headquartered in dhaka, Bangladesh and have a midsize team. Their services include customer service outsourcing, call center services, sales outsourcing, web design, and more.
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404

Raises.com
(12 Reviews) 4.9
- Timeliness
  4.8
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.8
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Raises.com, a commercial financing, funding, & investment company, was launched in 2020. Their small team is headquartered in Toronto, Canada. The company specializes in commercial financing, funding, & investment, finance law, sales outsourcing, and finance & accounting outsourcing (FAO).

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Industries
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405

Noon Dalton
(4 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.9
- $1,000+
- 250 - 999 employees
- Miami Beach, FL
Noon Dalton is a virtual assistant provider headquartered in Miami with other offices in New York City, Udaipur, India, and the Philippines. The company was founded in 2009 and currently employs a team of 98. Noon Dalton provides voice and non-voice BPO and back-office services, as well as HR consulting & outsourcing.

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Clients
- Clinical Dynamics
Industries
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406

SalesByTomorrow
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- Freelancer employees
- Washington, DC
SalesByTomorrow is a sales outsourcing company located in Washington, District of Columbia. The agency provides sales outsourcing, corporate training & coaching, and business consulting and has a small team.The agency was established in 2020.

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Industries
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407

Yes Automation LLC
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.0
- Undisclosed
- 50 - 249 employees
- Dubai, United Arab Emirates
Midsize sales outsourcing company Yes Automation LLC, is based in Dubai, United Arab Emirates. They specialize in sales outsourcing and were established in 2000.
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408

Capital Accounts LLC
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  4.3
- Would Recommend
  4.7
- $1,000+
- 10 - 49 employees
- Nashville, TN
Capital Accounts LLC is a collection service based in Nashville, Tenn., run by a team of less than 50 people. Since their founding, they have offered their services in collection of overdue balances, primarily in the fields of healthcare and business services.

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Industries
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409

Sales Focus Inc.
(2 Reviews) 4.3
- Timeliness
  4.5
- Service Excellence
  4.3
- Value
  4.0
- Would Recommend
  4.3
- $10,000+
- 250 - 999 employees
- Columbia, MD
Sales Focus Inc. Is a Columbia, Maryland-based sales outsourcing company. The midsize team focuses on sales outsourcing and was founded in 1998.

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Industries
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410

GeBBS Healthcare Solutions
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Culver City, CA
GeBBS Healthcare Solutions, a non-voice bpo/back office services and answering service, is in Culver City, California. The large team specializes in non-voice bpo/back office services and voice services. The firm was launched in 2005.

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411

RainierDigital
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Liberty Lake, WA
RainierDigital is a small marketing strategy and other digital marketing company headquartered in Liberty Lake, Washington. Their services include marketing strategy and other digital marketing.
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Industries
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412

Hi-Deas Expedient Solutions Limited
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.0
- $25,000+
- 10 - 49 employees
- Lagos, Nigeria
Hi-Deas Expedient Solutions Limited is a non-voice bpo/back office services company. Their small team is in Ikeja, Nigeria. The agency provides non-voice bpo/back office services and voice services. The agency was established in 2013.

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Industries
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413

Contique Global
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Chennai, India
Contique Global is a business process outsourcing company located in Chennai, India. Founded in 2017, they employ seven staff who provide voice services, digital strategy, back-office services, and e-commerce solutions. They work with a range of companies primarily in business services, advertising, and e-commerce.

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414

Magellan Solutions Outsourcing Inc
(12 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $10,000+
- 250 - 999 employees
- Mandaluyong, Philippines
Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services.

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415

The Connection
(2 Reviews) 4.5
- Timeliness
  4.8
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 1,000 - 9,999 employees
- Burnsville, MN
The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

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416

Capital Collections
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Fresno, CA
Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

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Clients
- Imhoff Sunland Insurance Services
- Eladio’s Bail Bonds
- Law Offices of Sheri Rich Mount
Industries
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417

A&A Communications
(2 Reviews) 4.5
- Timeliness
  4.3
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Silver Spring, MD
A&A Communications is a voice services outsourcing firm based in Silver Spring, Md. Founded in 1979, they have about 50 employees and provides services to a relatively diverse client base. They specialize in voice support, including answering and virtual receptionist packages.

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Clients
- Chatel Real Estate
Industries
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418

Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Beijing, China
Beijing Sunshine Jindian is a phone answering service. Founded in 2016, the midsize company is located in Beijing, China. Their team specializes in voice services, CRM consulting and SI, BI & big data consulting & SI, and cloud consulting & SI.

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Industries
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419

Digicon Technologies Ltd
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Dhaka, Bangladesh
Digicon Technologies Ltd is a Dhaka, Bangladesh-based non-voice bpo/back office services company. Established in 2010, the large team offers non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), IT strategy consulting, and more.
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420

Grow Force Technology Co., Ltd.
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Beijing, China
Founded in 1999, Grow Force Technology Co., Ltd. Is a custom software development company. Their large team is based in Beijing, China and specializes in custom software development, web development, mobile app development, and call center services.
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