What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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451

Assistring LLC
(8 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Stratham, NH
Assistring LLC is an Email Marketing company. Their midsize team is located in Stratham, New Hampshire; Hamburg, Germany and Karachi, Pakistan and specializes in Email Marketing, Artificial Intelligence, Call Center Services, Customer Service Outsourcing, and more. The agency was launched in 2024.
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452

LenGreo
(8 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Located in Kharkiv, Ukraine, LenGreo is a marketing strategy company. They focus on marketing strategy, social media marketing, content marketing, video production, and more and were founded in 2021.

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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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453

SalesByTomorrow
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- Freelancer employees
- Washington, DC
SalesByTomorrow is a sales outsourcing company located in Washington, District of Columbia. The agency provides sales outsourcing, corporate training & coaching, and business consulting and has a small team.The agency was established in 2020.

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Industries
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454

Yes Automation LLC
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.0
- Undisclosed
- 50 - 249 employees
- Dubai, United Arab Emirates
Midsize sales outsourcing company Yes Automation LLC, is based in Dubai, United Arab Emirates. They specialize in sales outsourcing and were established in 2000.
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455

Mellon Group of Companies
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
Mellon Group of Companies is a Warszawa, Poland-based call center service and customer service outsourcing company. The large team focuses on call center services and customer service outsourcing. The firm was launched in 1994.
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456

ReceptionHQ
(9 Reviews) 4.2
- Timeliness
  1.1
- Service Excellence
  0.9
- Value
  0.7
- Would Recommend
  4.1
- Undisclosed
- 50 - 249 employees
- Phoenix, AZ
ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

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Clients
- FlatFeeLandlord
Industries
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457

Hi-Deas Expedient Solutions Limited
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  4.0
- $25,000+
- 10 - 49 employees
- Lagos, Nigeria
Hi-Deas Expedient Solutions Limited is a non-voice bpo/back office services company. Their small team is in Ikeja, Nigeria. The agency provides non-voice bpo/back office services and voice services. The agency was established in 2013.

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458

Contique Global
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Chennai, India
Contique Global is a business process outsourcing company located in Chennai, India. Founded in 2017, they employ seven staff who provide voice services, digital strategy, back-office services, and e-commerce solutions. They work with a range of companies primarily in business services, advertising, and e-commerce.

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459

Magellan Solutions Outsourcing Inc
(12 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $10,000+
- 250 - 999 employees
- Mandaluyong, Philippines
Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services.

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460

The Connection
(2 Reviews) 4.5
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 1,000 - 9,999 employees
- Burnsville, MN
The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

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461

Capital Collections
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

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Clients
- Imhoff Sunland Insurance Services
Industries
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462

A&A Communications
(2 Reviews) 4.5
- Timeliness
  4.3
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
A&A Communications is a voice services outsourcing firm based in Silver Spring, Md. Founded in 1979, they have about 50 employees and provides services to a relatively diverse client base. They specialize in voice support, including answering and virtual receptionist packages.

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Clients
- Chatel Real Estate
Industries
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463

Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Beijing, China
Beijing Sunshine Jindian is a phone answering service. Founded in 2016, the midsize company is located in Beijing, China. Their team specializes in voice services, CRM consulting and SI, BI & big data consulting & SI, and cloud consulting & SI.

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464

GeBBS Healthcare Solutions
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Culver City, CA
GeBBS Healthcare Solutions, a non-voice bpo/back office services and answering service, is in Culver City, California. The large team specializes in non-voice bpo/back office services and voice services. The firm was launched in 2005.

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465

Digicon Technologies Ltd
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Dhaka, Bangladesh
Digicon Technologies Ltd is a Dhaka, Bangladesh-based non-voice bpo/back office services company. Established in 2010, the large team offers non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), IT strategy consulting, and more.
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466

Grow Force Technology Co., Ltd.
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Beijing, China
Founded in 1999, Grow Force Technology Co., Ltd. Is a custom software development company. Their large team is based in Beijing, China and specializes in custom software development, web development, mobile app development, and call center services.
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Industries
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467

Stepping EDGE
(10 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  4.9
- $1,000+
- 10 - 49 employees
- Coimbatore, India
Stepping EDGE is a marketing firm founded in 2018 with fewer than 10 members. Based in Coimbatore, India, they are experts in social media marketing, mobile and app marketing, and PPC ads for small businesses in industries such as e-commerce, gaming, and arts.

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Clients
- Caitec
Industries
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468

GravityBPO
(3 Reviews) 4.7
- Timeliness
  5.0
- Service Excellence
  4.7
- Value
  4.7
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Rawalpindi, Pakistan
GravityBPO, a call center, is based in Rawalpindi, Pakistan and Philadelphia, Pennsylvania. The midsize company was launched in 2018. Their team specializes in call center services, back office outsourcing, affiliate marketing, and transcription.
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469

Salaria Sales
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 50 - 249 employees
- Washington, DC
Salaria Group is a business agency founded in 2018 in Washington, DC. Their team of over 50 provides market research, marketing strategy, and business consulting solutions to small businesses in the fields of business services and consumer products.

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Clients
- RenewAge Energy Solutions
Industries
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470

Xpandeast
(8 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.8
- $5,000+
- 10 - 49 employees
- Medan, Indonesia
Established in 2022, Xpandeast is a digital strategy company. They are headquartered in Medan, Indonesia and Petaling Jaya, Malaysia and have a small team. Their services include digital strategy, social media marketing, content marketing, email marketing, and more.
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471

Demand Inc.
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- San Francisco, CA
Demand Inc., a market research company, was founded in 2017. Their midsize team is headquartered in San Francisco, California and provides market research, sales outsourcing, digital strategy, email marketing, and more.
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472

Access One

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chicago, IL
Access One is an answering service. Established in 1993, the company is located in Chicago, Illinois. Their services include Call Center Services and BI & big data consulting & SI.
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Clients
- Binny's Beverage Depot
Industries
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473

Accountability Now
(4 Reviews) 5.0
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- St. Augustine, FL
Accountability Now is a business consulting company headquartered in St. Augustine, Florida and Düsseldorf, Germany. The small team offers business consulting, corporate training, sales outsourcing, and CRM consulting and SI and was founded in 2018.

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474

Dialify LTD
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Dialify LTD, a small back office outsourcing and customer service outsourcing company, is based in Vaughan, Canada. Launched in 2021, the team focuses on back office outsourcing and customer service outsourcing.
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475

Staybright Design Private Limited
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Kolkata, India
Staybright Design Private Limited is a call center service founded in 2020. The small team specializes in call center services, search engine optimization, back office outsourcing, sales outsourcing, and more. The firm is in Kolkata, India and Kolkata, India.
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476

GIS Art
(5 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.7
- Would Recommend
  4.9
- $25,000+
- 10 - 49 employees
- L'viv, Ukraine
Software development company GIS Art was established in 2013. Located in L'viv, Ukraine, their small team provides custom software development, web development, and call center services.

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Industries
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477

RainierDigital
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Liberty Lake, WA
RainierDigital is a small marketing strategy and other digital marketing company headquartered in Liberty Lake, Washington. Their services include marketing strategy and other digital marketing.
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478

Sales.co
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Established in 2022, Damn Good Leads is a email marketing company. The agency specializes in email marketing and sales outsourcing and has a small team. The agency is located in Wilmington, Delaware.
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479

Answer America
(6 Reviews) 4.4
- Timeliness
  4.3
- Service Excellence
  4.4
- Value
  4.1
- Would Recommend
  4.4
- Undisclosed
- 50 - 249 employees
- Willow Grove, PA
Answer America is a voice services outsourcing firm headquartered in Willow Grove, Penn. with over 50 other locations in the United States. Established in 1998, they have over 400 employees and serves the business services, financial services, healthcare, media, and utilities industries. They mostly offer voice-based customer support, but they provide some back-office outsourcing options as well.

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480

Labora
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- São Paulo, Brazil
Customer service outsourcing and sales outsourcing company Labora is based in São Paulo, Brazil. The firm specializes in customer service outsourcing and sales outsourcing and is small.The firm was founded in 2018.
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