The Best Answering Services in Europe

Looking for a top answering service in Europe?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in Europe. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Europe Answering Services

  • 1

    Helpware

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

    Former clients
    Google
    Cisco
    Mindbody
    Zendesk
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    4.8
    4.8
    33 Clutch reviews
    Awards

    Official Member – 2019 Forbes Agency CouncilDatabox Premier Partner

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  • 2

    Moneypenny

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Wrexham, United Kingdom
    4.7
    4.7
    12 Clutch reviews
    Awards

    Sunday Times Top 5 Companies to Work For (2017)

  • 3

    Wow24-7

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

    Former clients
    The App Solutions
    Gita Jewelry
    StudentShare
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kyiv, Ukraine
    4.8
    4.8
    13 Clutch reviews
  • 4

    Simply Contact

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Notable Project

    An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

    "I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

    Former clients
    METRO
    WIZZ AIR
    Yves Rocher
    Ukrainian International Airlines (UIA)
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Dnipro, Ukraine
    4.8
    4.8
    6 Clutch reviews
  • 5

    AnswerConnect

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

    Former clients
    UCLA
    Verizon
    Bank of America
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Edinburgh, United Kingdom
    4.6
    4.6
    31 Clutch reviews
  • 6

    Intelligent Office

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

    Former clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place , United Kingdom
    4.5
    4.5
    26 Clutch reviews
  • 7

    TELUS International

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

    Former clients
    Workplace Safety and Insurance Board
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Sofia, Bulgaria
    5.0
    5.0
    1 Clutch review
  • 8

    Arise

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

    $ $ $ $ $
    equalizer $250,000+
    group250 - 999 Employees
    place Leeds, United Kingdom
    4.7
    4.7
    3 Clutch reviews
    Awards

    Gold Stevie Award (2018) , Silver B2B Stevie Award (2017) , IT International Business Executive of the Year (2017) , USA Industry Champion - Contact Center World (2016)

  • 9

    The Contact Company

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

    Former clients
    Liverpool FC
    The Health Lottery
    Argos
    Plusnet
    at800
    Typhoo Tea
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Birkenhead, United Kingdom
    5.0
    5.0
    2 Clutch reviews
  • 10

    SupportYourApp

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

    Former clients
    Sogro
    Coppertino, Inc.
    Petcube
    Macphun
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    23 Clutch reviews
  • 11

    time etc

    Time Etc is a virtual assistant company based in Birmingham, UK. The company, founded in 2007, has a staff of over 250 employees that provides back office, voice, and transcription services to various companies, particularly to their executives. 

    Notable Project

    Time Etc was tapped by a Data Project Management Firm to handle important tasks like research, email outreach, and accounting, that the client had no time to handle in-house. The client experienced a low turnover rate in his assistants because the client found them proactive and dedicated.

    "Their ability to handle sensitive information such as passwords and credit cards sets them apart from other companies." - Managing Director, Data Project Management Firm

    Former clients
    Google
    Facebook
    Big Data Institute
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Birmingham, United Kingdom
    4.0
    4.0
    1 Clutch review
  • 12

    LimTC

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

    Former clients
    eKomi Ltd
    OneLook
    NectarDesk
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Kiev, Ukraine
    4.9
    4.9
    19 Clutch reviews
  • 13

    Morph

    Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.

    Notable Project

    Morph works with a credit card processing company to provide ongoing customer service support. Their work has made the client's workflow more efficient.

    "They perform well and offer their services at an affordable price." – President & CEO, Credit Card Tech Company

    Former clients
    Cross Country Movers
    Merchant Chimp
    InfoNetworks
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Belgrade, Serbia
    5.0
    5.0
    4 Clutch reviews
  • 14

    MoveUp Solutions

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

    Former clients
    Liberty National
    New Visions for Public Schools
    Upright Solutions
    Viabox
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place Kharkiv, Ukraine
    5.0
    5.0
    2 Clutch reviews
  • 15

    Taskforce BPO

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

    Notable Project

    Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

    "Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

    Former clients
    Dental Practices
    Primary Care Providers
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Bitola, Macedonia
    5.0
    5.0
    3 Clutch reviews
  • 16

    Verbatim Virtual Receptionists

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

    Former clients
    Zenith
    Berkshire Community Foundation
    Knight Frank
    Volkswagen
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Thatcham, United Kingdom
    4.8
    4.8
    2 Clutch reviews
  • 17

    Mindy Support

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Limassol, Cyprus
    5.0
    5.0
    12 Clutch reviews
  • 18

    Supporto

    Supporto is a customer support agency based in Ukraine. They employ four staff who specialize in community management, social networking, and customer support for small and large businesses. Services include market analysis, solution development, content management, and design.

    Notable Project

    Supporto provided 24/7 customer service for a marketing and advertising company, including monitoring social media and moderating and participating in customer chats. They also fielded negative feedback and attempted to improve the brand’s reputation. Customers regularly leave positive feedback about their experiences with Supporto's staff.

    “Supporto saves us an enormous amount of time and allows us to focus on other tasks. We regularly get positive feedback from customers who say they receive fast responses in chats or on social media, and that chat moderators are pleasant and polite. Customers have a positive image of our company thanks to Supporto’s work.” – Marketing Officer, Marketing and Advertising Company

    Former clients
    Emercoin
    Betmatch
    Crystals
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place , Ukraine
    5.0
    5.0
    1 Clutch review
  • 19

    KODA Bots

    KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

    Notable Project

    KODA Bots developed an automated chatbot for a computer shop. The bot was designed in order to streamline workflows for the company in regard to customer support, providing customers with updates on their orders and carry out marketing functions too like recommending certain products to users. The company has reported an improvement in workflow and daily communication with customers.

    "We've never had any communication problems with KODA Bots. The company has always been open to cooperate. We managed to successfully implement our project and we’re still working on it together, which proves how effective our cooperation is." - Project Manager, Computer Store

    Former clients
    Santander Bank
    TravelPlanet.pl
    Jeronimo Martins Poland
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Wrocław, Poland
    5.0
    5.0
    7 Clutch reviews
  • 20
  • 21

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place London, United Kingdom
    4.9
    4.9
    9 Clutch reviews
  • 22

    Paragon Sales Solutions

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Notable Project

    Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

    “They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

    Former clients
    App Sapiens
    Go Gloucestershire Communications
    Fourwards at Ashfields
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Leicester, United Kingdom
    4.8
    4.8
    9 Clutch reviews
  • 23

    Mercatus

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Notable Project

    Mercatus ran a digital awareness campaign for a computer software company that needed to generate leads. Thanks to their efforts, the client was able to have many meetings with potential clients even during the Covid-19 pandemic. 

    "...it was easy to select them as a provider." – Chief Digital Officer, Computer Software Company 

    Former clients
    Acronis
    Edenred
    Mastercard
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Sofia, Bulgaria
    4.7
    4.7
    5 Clutch reviews
  • 24

    EGA Connect

    EGA Connect is a contact center services provider in Sarajevo, Bosnia and Herzegovina. Founded in 2016, they have about 10 employees that serve small businesses in the IT, retail, and telecommunications sectors. Services include email marketing, voice services, and back office services. 

    Notable Project

    EGA Connect provided IT support and consultation services for a cruise line. They handled the partner's software as well as 24/7 troubleshooting efforts and support. They were consistently available and responsive and successfully met the partner's needs.

    "They were flexible and accommodating, going to different cruise ships as needed. Their team provided excellent service." –Former Photography Services Consultant, Cruise Line

    Former clients
    Pets and People Portraits
    WallsPhoto
    Mons Jahorina Apartments
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Sarajevo, Bosnia and Herzegovina
    4.8
    4.8
    2 Clutch reviews
  • 25
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