Top 100 Phone Answering Services in Europe

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Top 100 Phone Answering Services in Europe

The Best of March 2024

Looking for a top answering service in Europe?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

Jump to Most Reviewed Companies

List of the Best Europe Answering Services

  • 1
    (44 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.7
    • Would Recommend

      4.9
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

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    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

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  • 2
    (50 Reviews) 4.9
    • Timeliness

      4.9
    • Service Excellence

      4.9
    • Value

      4.7
    • Would Recommend

      5.0
    • $1,000+
    • 1,000 - 9,999 employees
    • Beograd, Serbia

    SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 1400 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
     

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    Clients

    • Mastercard
    • Amazon
    • HERE Technologies
    • MacPaw

    Industries

  • 3
    (20 Reviews) 4.8
    • Timeliness

      5.0
    • Service Excellence

      4.8
    • Value

      4.9
    • Would Recommend

      4.9
    • $1,000+
    • 250 - 999 employees
    • Dnipro, Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

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    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

  • 4
    (8 Reviews) 5.0
    • Timeliness

      4.9
    • Service Excellence

      5.0
    • Value

      4.8
    • Would Recommend

      5.0
    • $1,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    A.R.C.E. is a call center based in Lviv, Ukraine. Founded in 2007, the team of 52 specializes in voice and non-voice BPO/back office services.

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    Clients

    • Vodafone
    • VFS.Global
    • CGI
    • BlaBlaCar

    Industries

  • 5
    (9 Reviews) 4.9
    • Timeliness

      4.9
    • Service Excellence

      4.9
    • Value

      4.7
    • Would Recommend

      5.0
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

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    Industries

  • 6
    (10 Reviews) 5.0
    • Timeliness

      4.9
    • Service Excellence

      5.0
    • Value

      4.7
    • Would Recommend

      5.0
    • $5,000+
    • 50 - 249 employees
    • L'viv, Ukraine

    Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.

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    Industries

  • 7
    (2 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.8
    • Would Recommend

      4.5
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

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    Industries

  • 8
    (1 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      4.0
    • Would Recommend

      5.0
    • $1,000+
    • 250 - 999 employees
    • Edinburgh , United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

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    Clients

    • Krispy Kreme
    • BBC
    • Total Oil & Gas
    • Edinburgh Univertsity

    Industries

  • 9
    (18 Reviews) 4.4
    • Timeliness

      3.6
    • Service Excellence

      4.4
    • Value

      3.6
    • Would Recommend

      4.5
    • Undisclosed
    • 1,000 - 9,999 employees
    • Edinburgh, United Kingdom

    AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

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    Clients

    • GPS Technologies
    • Handyman Matters
    • Progressive Comfort Solutions
    • healthcare

    Industries

  • 10
    (12 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      4.9
    • Would Recommend

      4.9
    • $1,000+
    • 50 - 249 employees
    • Durrës, Albania

    Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.

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    Clients

    • KlimaTek
    • Korrieri

    Industries

  • 11
    (13 Reviews) 4.7
    • Timeliness

      3.0
    • Service Excellence

      4.7
    • Value

      3.0
    • Would Recommend

      4.7
    • Undisclosed
    • 250 - 999 employees
    • Wrexham, United Kingdom

    Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.

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    Clients

    • Eagle Bioscience
    • BMW
    • The Federal Saving Bank
    • Keller Williams

    Industries

  • 12
    (4 Reviews) 4.9
    • Timeliness

      4.9
    • Service Excellence

      4.9
    • Value

      4.4
    • Would Recommend

      5.0
    • Undisclosed
    • 50 - 249 employees
    • London, United Kingdom

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

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    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

  • 13
    (4 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      5.0
    • Would Recommend

      4.6
    • $1,000+
    • 1,000 - 9,999 employees
    • London, United Kingdom

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

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    Clients

    • Just Park
    • American Express
    • Time Inc.
    • Quantcast

    Industries

  • 14
    (31 Reviews) 4.6
    • Timeliness

      1.6
    • Service Excellence

      4.6
    • Value

      1.6
    • Would Recommend

      4.6
    • Undisclosed
    • 1,000 - 9,999 employees
    • Edinburgh, United Kingdom

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

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    Clients

    • UCLA
    • Verizon
    • Bank of America
    • Early Impact

    Industries

  • 15
    (15 Reviews) 5.0
    • Timeliness

      4.9
    • Service Excellence

      5.0
    • Value

      4.8
    • Would Recommend

      5.0
    • $1,000+
    • 250 - 999 employees
    • Varna, Bulgaria

    Customer Umbrella is a non-voice bpo/back office services and call center service in Varna, Bulgaria. The midsize firm was launched in 2010. Their team offers non-voice bpo/back office services and voice services.

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    Industries

  • 16
    (7 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $10,000+
    • 50 - 249 employees
    • Stari Bohorodchany, Ukraine

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

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    Clients

    • Byte Technologies

    Industries

  • 17
    (3 Reviews) 4.8
    • Timeliness

      4.7
    • Service Excellence

      4.8
    • Value

      3.8
    • Would Recommend

      4.8
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.

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    Industries

  • 18
    (15 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.5
    • Would Recommend

      4.9
    • $5,000+
    • 50 - 249 employees
    • Sofia, Bulgaria

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

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    Clients

    • J2 GLobal
    • Acronis
    • Stefanini
    • Roiti

    Industries

  • 19
    (6 Reviews) 4.4
    • Timeliness

      4.4
    • Service Excellence

      4.4
    • Value

      4.6
    • Would Recommend

      4.6
    • $5,000+
    • 1,000 - 9,999 employees
    • Warszawa, Poland

    FlairsTech is an UX agency. Their midsize team is headquartered in Dorval, Canada. Their services include ux/ui design, graphic design, video production, IT strategy consulting, and more.

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    Industries

  • 20
    (6 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Intellink is a Data management company in Ukraine. Founded in 2020, they have over 50 employees with clients in hospitality, education, transportation, medicine, and consumer products. Their services include Data annotation and Data collection. 

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    Clients

    • EcoSoft
    • Traybex

    Industries

  • 21
    (2 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 50 - 249 employees
    • Cluj-Napoca, Romania

    FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.

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    Industries

  • 22
    (2 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.5
    • Would Recommend

      5.0
    • $1,000+
    • 10 - 49 employees
    • Thatcham , United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

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    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Industries

  • 23
    (12 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.5
    • Would Recommend

      4.8
    • $100,000+
    • 10,000+ employees
    • Barcelona, Spain

    TDCX is a global digital CX solutions company, founded in 1995, with headquarters in Singapore. They have about 17,800 employees. They provide customer experience support specializing in customer service, tech support, sales, content moderation, trust and safety, and AI consulting. They serve businesses in the tech, fintech, travel, e-commerce, digital advertising, health tech, and creator economy industries.

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    Industries

  • 24
    (2 Reviews) 5.0
    • Timeliness

      4.8
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 1,000 - 9,999 employees
    • London, United Kingdom

    Human resources firm Sourcefit Philippines was launched in 2006. The firm offers HR services, non-voice bpo/back office services, and voice services and has a midsize team. The firm is located in Quezon City, Metro Manila, Philippines.

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    Industries

  • 25
    (25 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $5,000+
    • 2 - 9 employees
    • London, United Kingdom

    One Umbrella is a SaaS & tech digital marketing growth company based in London. The company, founded in 2019, has a team of less than ten that provides social media marketing and PPC services. One Umbrella serves small and larger-sized companies in the business services, education, IT, and e-commerce industries.

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    Clients

    • Dyson
    • Giulio Fashion
    • Eighth.Studio
    • FollowApp

    Industries

  • 26
    (1 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • Undisclosed
    • 50 - 249 employees
    • Sofia, Bulgaria

    Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.

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    Industries

  • 27
    (3 Reviews) 5.0
    • Timeliness

      4.7
    • Service Excellence

      5.0
    • Value

      4.5
    • Would Recommend

      4.8
    • $1,000+
    • 50 - 249 employees
    • Bitola, North Macedonia

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

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    Clients

    • Dental Practices
    • Primary Care Providers

    Industries

  • 28
    (31 Reviews) 4.9
    • Timeliness

      4.9
    • Service Excellence

      4.9
    • Value

      4.8
    • Would Recommend

      4.9
    • $1,000+
    • 10 - 49 employees
    • Countesthorpe, United Kingdom

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

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    Clients

    • App Sapiens
    • Go Gloucestershire Communications
    • Fourwards at Ashfields
    • Jackloc

    Industries

  • 29
    (1 Reviews) 5.0
    • Timeliness

      4.0
    • Service Excellence

      5.0
    • Value

      4.0
    • Would Recommend

      5.0
    • $1,000+
    • 10,000+ employees
    • Sofia, Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

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    Clients

    • Workplace Safety and Insurance Board

    Industries

  • 30
    (3 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.8
    • Would Recommend

      5.0
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

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    Industries

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