Top 100 Phone Answering Services in Europe

TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

"What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

"Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

"Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

"They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

" We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

"I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
 

SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

"Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

“They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

“Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

“Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

“It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

Mercatus ran a digital awareness campaign for a computer software company that needed to generate leads. Thanks to their efforts, the client was able to have many meetings with potential clients even during the Covid-19 pandemic. 

"...it was easy to select them as a provider." – Chief Digital Officer, Computer Software Company 

Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

"They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

KODA Bots developed an automated chatbot for a computer shop. The bot was designed in order to streamline workflows for the company in regard to customer support, providing customers with updates on their orders and carry out marketing functions too like recommending certain products to users. The company has reported an improvement in workflow and daily communication with customers.

"We've never had any communication problems with KODA Bots. The company has always been open to cooperate. We managed to successfully implement our project and we’re still working on it together, which proves how effective our cooperation is." - Project Manager, Computer Store

Morph works with a credit card processing company to provide ongoing customer service support. Their work has made the client's workflow more efficient.

"They perform well and offer their services at an affordable price." – President & CEO, Credit Card Tech Company

Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

“The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

Intellink provided data annotation services for a business intelligence solution provider. They annotated data comparing spatial images from space and localized information about environmental pollution. The work met expectations and was well-received by the partner.

"They delivered what they promised." –CEO, Business Intelligence Solution Provider

Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

“They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

EGA Connect provided IT support and consultation services for a cruise line. They handled the partner's software as well as 24/7 troubleshooting efforts and support. They were consistently available and responsive and successfully met the partner's needs.

"They were flexible and accommodating, going to different cruise ships as needed. Their team provided excellent service." –Former Photography Services Consultant, Cruise Line

Anserve provides customer service support for a heating oil supplier. The team takes calls after the client's opening hours and resolves the caller's questions or issues. They also pass important messages.

"They’ve been excellent throughout all these years."

Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
 

Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.