Top 100 Phone Answering Services in Europe

Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.

"I always feel highly supported by the team leads and I really appreciate their attentiveness."

Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.

"They are easy to talk to. Scheduling meetings or training are hassle-free."

A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.

"We were very impressed with everything."

An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

"They provide frequent and proactive communication."

Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

"They got the job done."

Dalerio Consulting provides ongoing web design and digital marketing services. They built the website in WordPress and are currently promoting it on social media.

"Everything I have asked for so far in terms of design they’ve delivered." 

A SaaS provider partnered with LimTC in order to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative.

"Their hands-on approach and passion are impressive."

Aidey is handling a data engineering firm’s customer support. They’re managing inquiries through email, tickets, live chats, and calls. They’ve also improved relevant processes and knowledge base. 

"Their agility and adaptability make them stand out from the crowd."

WOW24-7 is providing 24/7 customer support for an e-commerce services company. They’ve handled the hiring and training of talents. Currently, four resources are working on the account, including a team leader.

"They take feedback on board and find solutions."

Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product. 

"They’re one of the best vendors I’ve ever worked with."

Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
The team also monitors millions of orders per month to ensure timely deliveries. 

"Their operational effectiveness and flexibility have been impressive."

Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate. 

"They understand our business and our goals."

TDCX offered a diverse range of customer service solutions for a tech company in the Asia-Pacific region. 

"They've been very agile in addressing operational needs at every turn."

A consumer products company has partnered with Valoris Center for call center services. The team is handling customer support about product details, warranty, and promotions using a multichannel approach.

"We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project."

Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

"They are proactive, and we have no intention of changing Face For Business for another agency."

TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

“They’re a leading electronic medical record provider in Canada.”

Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

"They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

“Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

"Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

"They are very responsible when it comes to deadlines."

A research institute wanted to develop a solution that would allow them to manually tracking of cells in microscopy videos. They partnered with Mindy Support to provide the solutions to achieve those goals.

"They provided highly efficient operators at a profitable price."

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

"Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

"In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
 

CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.

"We are working as one team and managing challenges together."

KODA Bots was hired to create a chatbot to provide automated support to customers of an online shopping platform. They built their solution after consulting on FAQ lists. The team continues to provide their services.

"We can count on their team to provide support when necessary and to properly and successfully implement any project."

Intellink provided data annotation services for a business intelligence solution provider. They annotated data comparing spatial images from space and localized information about environmental pollution. The work met expectations and was well-received by the partner.

"They delivered what they promised." –CEO, Business Intelligence Solution Provider

A business management company hired Mercatus for lead generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.

"They were personable and supportive."