Top 100 Phone Answering Services in Europe
August 2022Looking for a top answering service in Europe?
Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.
To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in Europe. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.
List of the Best Europe Answering Services
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1
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.
Clients
- DoorDash
- Headspace
- Jam City
- Bittrex
Industries
Notable Project
Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.
"I always feel highly supported by the team leads and I really appreciate their attentiveness."
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2
- $1,000+
- 250 - 999 employees
- Warszawa, Poland
Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.
Clients
- Wizz Air
- Metro Cash&Carry
- Bolt
- Yves Rocher
Industries
Notable Project
Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.
"They are easy to talk to. Scheduling meetings or training are hassle-free."
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3
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
Notable Project
A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.
"We were very impressed with everything."
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4
- $250,000+
- 1,000 - 9,999 employees
- București, Romania
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.
Industries
Notable Project
An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
"They provide frequent and proactive communication."
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5
- Undisclosed
- 250 - 999 employees
- Wrexham, United Kingdom
Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.
Industries
Notable Project
Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.
"They got the job done."
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6
- $1,000+
- 50 - 249 employees
- Durrës, Albania
Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.
Clients
- KlimaTek
- Korrieri
Industries
Notable Project
Dalerio Consulting provides ongoing web design and digital marketing services. They built the website in WordPress and are currently promoting it on social media.
"Everything I have asked for so far in terms of design they’ve delivered."
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7
- $5,000+
- 250 - 999 employees
- Kyiv, Ukraine
Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients.
Clients
- eKomi Ltd
- OneLook
- NectarDesk
Industries
Notable Project
A SaaS provider partnered with LimTC in order to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative.
"Their hands-on approach and passion are impressive."
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8
- $1,000+
- 10 - 49 employees
- London, United Kingdom
Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.
Clients
- MyCheck
- Loginn
- Cyber-Duck
Industries
Notable Project
Aidey is handling a data engineering firm’s customer support. They’re managing inquiries through email, tickets, live chats, and calls. They’ve also improved relevant processes and knowledge base.
"Their agility and adaptability make them stand out from the crowd."
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9
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.
Clients
- The App Solutions
- Gita Jewelry
- StudentShare
Industries
Notable Project
WOW24-7 is providing 24/7 customer support for an e-commerce services company. They’ve handled the hiring and training of talents. Currently, four resources are working on the account, including a team leader.
"They take feedback on board and find solutions."
-
10
- Undisclosed
- 50 - 249 employees
- London, United Kingdom
Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.
Clients
- Hafilat Industry LLC
- Safaricom
- Telenor
Industries
Notable Project
Abacus Cambridge Partners performs API customization and integration for a telecommunications provider. The team uses Apigee as the main API gateway and product.
"They’re one of the best vendors I’ve ever worked with."
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11
- $25,000+
- 250 - 999 employees
- Sofia, Bulgaria
Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.
Industries
Notable Project
Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support.
The team also monitors millions of orders per month to ensure timely deliveries."Their operational effectiveness and flexibility have been impressive."
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12
- $1,000+
- 10 - 49 employees
- Thatcham, United Kingdom
Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.
Clients
- Knight Frank
- Volkswagen Group UK
- HelpAge International
- NRG networks
Notable Project
Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate.
"They understand our business and our goals."
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13
- $100,000+
- 10,000+ employees
- Barcelona, Spain
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
TDCX employs 15,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.
Industries
Notable Project
TDCX offered a diverse range of customer service solutions for a tech company in the Asia-Pacific region.
"They've been very agile in addressing operational needs at every turn."
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14
- $1,000+
- 250 - 999 employees
- București, Romania
Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.
Industries
Notable Project
A consumer products company has partnered with Valoris Center for call center services. The team is handling customer support about product details, warranty, and promotions using a multichannel approach.
"We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project."
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15
- Undisclosed
- 10 - 49 employees
- Burscough, United Kingdom
Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.
Industries
Notable Project
Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.
"They are proactive, and we have no intention of changing Face For Business for another agency."
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16
- $1,000+
- 10,000+ employees
- Sofia, Bulgaria
TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.
Clients
- Workplace Safety and Insurance Board
Industries
Notable Project
TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.
“They’re a leading electronic medical record provider in Canada.”
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17
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
Notable Project
Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.
"They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."
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18
- Undisclosed
- 10 - 49 employees
- Kharkiv, Ukraine
MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.
Clients
- Liberty National
- New Visions for Public Schools
- Upright Solutions
- Viabox
Industries
Notable Project
MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.
“Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm
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19
- $1,000+
- 50 - 249 employees
- Bitola, North Macedonia
Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.
Clients
- Dental Practices
- Primary Care Providers
Industries
Notable Project
Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month.
"Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm
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20
- $5,000+
- 50 - 249 employees
- Beograd, Serbia
Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.
Clients
- Cross Country Movers
- Merchant Chimp
- Infonet
- matbold
Industries
Notable Project
morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.
"They are very responsible when it comes to deadlines."
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21
- Undisclosed
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services.
Industries
Notable Project
A research institute wanted to develop a solution that would allow them to manually tracking of cells in microscopy videos. They partnered with Mindy Support to provide the solutions to achieve those goals.
"They provided highly efficient operators at a profitable price."
-
22
- Undisclosed
- 50 - 249 employees
- Basingstoke, United Kingdom
ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.
Clients
- FlatFeeLandlord
- The Spencer Law Firm
- Kaye Stern Properties
Industries
Notable Project
ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.
"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm
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23
- $1,000+
- 1,000 - 9,999 employees
- London, United Kingdom
Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.
Clients
- Just Park
- American Express
- Time Inc.
- Quantcast
Industries
Notable Project
A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.
"Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company
-
24
- $250,000+
- 250 - 999 employees
- Leeds, United Kingdom
Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.
Industries
Notable Project
Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.
"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company
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25
- Undisclosed
- 50 - 249 employees
- Cluj-Napoca, Romania
FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.
Industries
Notable Project
FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.
"In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."
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26
- Undisclosed
- 1,000 - 9,999 employees
- Birkenhead, United Kingdom
The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.
Clients
- Plusnet
- at800
- River Island
- ATOS
Industries
Notable Project
The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.
“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
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27
- Undisclosed
- 50 - 249 employees
- Sofia, Bulgaria
Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.
Industries
Notable Project
CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.
"We are working as one team and managing challenges together."
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28
- $10,000+
- 10 - 49 employees
- Wrocław, Poland
KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.
Clients
- Santander Consumer Bank
- Jeronimo Martins Poland
- TVN Discovery Poland
- TravelPlanet.pl
Industries
Notable Project
KODA Bots was hired to create a chatbot to provide automated support to customers of an online shopping platform. They built their solution after consulting on FAQ lists. The team continues to provide their services.
"We can count on their team to provide support when necessary and to properly and successfully implement any project."
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29
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Intellink is a Data management company in Ukraine. Founded in 2020, they have over 50 employees with clients in hospitality, education, transportation, medicine, and consumer products. Their services include Data annotation and Data collection.
Clients
- EcoSoft
- Traybex
Industries
Notable Project
Intellink provided data annotation services for a business intelligence solution provider. They annotated data comparing spatial images from space and localized information about environmental pollution. The work met expectations and was well-received by the partner.
"They delivered what they promised." –CEO, Business Intelligence Solution Provider
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30
- $10,000+
- 50 - 249 employees
- Sofia, Bulgaria
Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.
Clients
- J2 GLobal
- Acronis
- Stefanini
- Roiti
Notable Project
A business management company hired Mercatus for lead generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.
"They were personable and supportive."
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