Y-CON BPS

Y-CON BPS was hired by Dansa Polyurethane Industry SAS, a company specializing in high-quality memory foam pillows and mattresses, to improve their customer interactions, sales, and claim management. Y-CON BPS was chosen due to its proximity, culture fit, and alignment with the company's values. The project involved 20 Y-CON BPS team members who worked to enhance post-sale service, increase virtual sales conversions, and overall customer satisfaction. They provided real-time customer assistance, implemented human support at key points in the online shopping journey, coordinated post-sale support, and delivered weekly reports on performance metrics. The project also included abandoned cart recovery campaigns and quality assurance checklists for deliveries.

The results of the project were positive. Y-CON BPS successfully improved customer interactions and sales, and effectively managed claims. The team's real-time customer support and virtual sales optimization strategies significantly enhanced the online shopping experience for customers. The post-sale support and quality control measures ensured that product delivery met customer expectations, while their reporting and performance monitoring provided valuable insights into sales conversions, customer satisfaction, response times, and resolution rates. The project was deemed a success, with the client expressing satisfaction with the results.