Outsource-X (Pty) Ltd
visit site- Undisclosed
- 50 - 249 employees
- Cape Town, South Africa
Client Insights
Industry Expertise
25%
25%
15%
15%
15%
5%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 40%
Common Project Size
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Outsource-X (Pty) Ltd was engaged by POPSA, a tech company, to enhance its customer service operations. The goal was to boost customer happiness and loyalty, improve operational efficiency and productivity, and maintain high standards of service quality. Outsource-X was chosen for their competitive pricing and cultural fit. The team of 6-10 employees was tasked with recruitment, training, onboarding, QA management, and ongoing improvement of customer service. The key deliverables included a detailed job description, interview and assessment results, performance metrics and KPI documentation, performance monitoring and feedback, action plans for implementing improvements, and updated training materials. The project was successful in achieving its objectives, with positive customer feedback indicating improved satisfaction and loyalty.