Fusion Global Services
visit site- $1,000+
- 50 - 249 employees
- 6th Of October, Egypt
Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 10%
Common Project Size
$200K-$999K 1 project
Clients
- Bosta
Highlights from Recent Projects
Fusion Global Services partnered with an Egypt-based logistics and shipping company to provide outsourced call center services. The company was facing a challenge of limited resources in its call center services and sought the help of Fusion Global. The partnership, which started in December 2020, involved an agreement on specific headcounts, the number of calls required, and the key performance indicators (KPIs) on the service level. Fusion Global's team, led by their head of operations, adhered to the agreed upon terms, including the average handling time per call and the quality of the call. The partnership has led to a spend of around £70,000 (approximately $97,400 USD).