Fusion Global Services
visit site- $1,000+
- 50 - 249 employees
- 6th Of October, Egypt
Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 10%
Common Project Size
$200K-$999K 1 project
Clients
- Bosta
Highlights from Recent Projects
Fusion Global Services was tasked with providing outsourced call center services to a logistics and shipping company in Egypt. The company was facing challenges due to limited resources for their call center services. Fusion Global's services were used to support the company's in-house call center in terms of order delivery. The partnership, which was more of a collaboration than a vendor relationship, began in December 2020 and is still ongoing. The company has spent around £70,000 (approximately $97,400 USD) on the project so far. The team from Fusion Global includes a head of operations, a team leader, quality assurance specialists, and trainers. The client has been satisfied with Fusion Global's adherence to the agreed-upon number of calls, average handling time per call, and the quality of the calls.