Diya

Diya provided managed IT services to a global development organization. The company was grappling with a reduced IT department and needed external support for their headquarters and field offices. Diya effectively ran the IT support system, ensuring all tickets were responded to within four hours and resolved within five days. The team comprised of 6-7 Diya personnel who were hired through Upwork. The engagement lasted from February 2018 to September 2018 and was ended due to the client's internal cost-cutting measures.

The IT company hired Diya for its managed IT services. The goal was to scale growth by employing a team of level 1, level 2, and level 3 helpdesk and support engineers. Diya was found on Upwork and was selected for their comprehensive offering. The company was operating with minimal processes and procedures, and Diya helped define and refine these. The project resulted in a finely tuned support machine, led by Diya's project manager and a team of six level 1 and three level 2 engineers providing 24/7 end-user support.

Diya was hired for staff augmentation by a technology security company. The challenge was to find a team with the appropriate skillset to fill gaps, and Diya fit the bill. The most recent project involved providing a 24/7 level one help desk solution, with the availability of level two and three technicians if needed. Diya also helped users migrate from different platforms to Office 365, ensuring no downtime for the client. The team comprised around 15 people, including an admin resource and a business development resource. The partnership has been ongoing since June 2016, with an investment of around $40,000.