RFS Business Solutions Pvt Ltd

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Back office outsourcing company RFS Business Solutions Pvt Ltd is located in Kolkata, India. The agency specializes in back office outsourcing, customer service outsourcing, and call center services and is midsize.The agency was founded in 2019.

Client Insights

Industry Expertise

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Client Size Distribution

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Common Project Size

$10K-$49K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
2 Reviews

RFS Business Solutions Pvt Ltd was hired by Unleash, a leading open-source solution for feature management, to provide level 1 customer support with a 24x7 response time. The team at RFS was discovered through an online search and chosen for their affordable pricing, cultural fit, and value for cost. A team of 2-5 employees was assigned to the project. The scope of work involved RFS providing the first response to customer queries and incident reports, adhering to a strict response time SLA. They were also responsible for monitoring customer satisfaction and striving to maximize Level 1 Resolution, which aimed to resolve as many requests as possible without routing to other teams, thus reducing resolution time and enhancing customer satisfaction. The project was successful, demonstrating the effectiveness and value of RFS's services.

Timeliness

0.3

Service Excellence

0.3

Value

0.3

Would Recommend

0.3