What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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  Industries
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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601

VA Talks
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Kolkata, India
VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

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Clients
- Bias Media
Industries
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602

Sonnecto
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Prishtina, Kosovo
Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.

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Clients
- Simplify Tenders
Industries
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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603

Harris BPO
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  4.3
- Would Recommend
  4.7
- $1,000+
- 250 - 999 employees
- Slough , United Kingdom
Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries.

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Clients
- Kellogg
Industries
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604

REBECCA CRAMER
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Calgary, Canada
A digital marketing agency based in Calgary, LOUD Marketing provides branding, digital strategy, and social media marketing to small businesses Established in 2011, they work companies across various industries.

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Industries
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605

Orpheus Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Sofia, Bulgaria
Orpheus Solutions is an outsourcing company headquartered in Sofia, Bulgaria. Founded in 2018, they have a team of 5 employees. Their main focus lines are corporate training, business consulting, and voice services.

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Industries
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606

UpWhale
(7 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $50,000+
- 10 - 49 employees
- Birmingham, United Kingdom
UpWhale is a Birmingham, United Kingdom-based business consulting company. The small company was founded in 2018. Their team offers business consulting, sales outsourcing, digital strategy, email marketing, and more.
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Industries
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607

Cush Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Aswan, Egypt
Cush Digital is a social media marketing agency. Their small team is located in Aswan, Egypt and focuses on social media marketing, content marketing, email marketing, search engine optimization, and more. The firm was established in 2017.
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Industries
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608

Call Center Pros
(4 Reviews) 4.5
- Timeliness
  4.6
- Service Excellence
  4.5
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Santo Domingo, Dominican Republic
Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

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Industries
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609

Do Sales
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.9
- $5,000+
- 10 - 49 employees
- San Francisco, CA
Do Sales is a lead generation agency that is located in San Francisco and was founded in 2018. The team of over 10 employees provides social media marketing, email marketing, and voice services to small- to mid-sized companies.

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Clients
- Sensable, Inc.
Industries
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610

Avirtual
(2 Reviews) 2.5
- Timeliness
  2.5
- Service Excellence
  2.5
- Value
  2.3
- Would Recommend
  2.5
- $1,000+
- 10 - 49 employees
- Devon, United Kingdom
Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

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Clients
- Whatever Mobile
Industries
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611

Strong Vision Data Processing
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Pune, India
Strong Vision Data Processing is a professional data management firm based in Pune, India, and founded in 2016. Their team of 4 employees specializes in non-voice BPO, bookkeeping, and finance and account outsourcing.

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Clients
- 82 CLASSIC
Industries
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612

TENIOS GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Köln, Germany
TENIOS GmbH is a Köln, Germany-based call center. The small team provides voice services. The firm was established in 2001.
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613

TaskUs

(0 Reviews)

Not yet reviewed.
- $50,000+
- 10,000+ employees
- Santa Monica, CA
TaskUs is a Santa Monica, California-based call center. The large team focuses on voice services and non-voice bpo/back office services and was launched in 2008.
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Industries
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614

Ecosmob Technologies Pvt. Ltd.
(1 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 250 - 999 employees
- Ahmedabad, India
Ecosmob Technologies Pvt. Ltd. is a custom software development and artificial intelligence company based in Ahmedabad, India. Founded in 2006, this company has a team of over 200 employees. Services provided by Ecosmob Technologies Pvt. Ltd. include mobile app development, AI, and custom software development.

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Clients
- HopOn India
Industries
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615

Ten Talents
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Troy, NY
In Troy, New York, Ten Talents is a market research company. The small firm was launched in 2019. Their services include market research and sales outsourcing.
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616

VXI Global Solutions Inc.

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10,000+ employees
- Los Angeles, CA
Located in Los Angeles, California; Makati, Philippines; Ciudad de Guatemala, Guatemala and Kingston, Jamaica, VXI Global Solutions Inc. Is a phone answering service. The company specializes in voice services, non-voice bpo/back office services, custom software development, Artificial Intelligence, and more and is large.The company was established in 1998.

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Industries
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617

KPInterface, Inc.
(4 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.8
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- Royersford, PA
KPInterface, Inc. Is an IT managed services company. Their small team is based in Royersford, Pennsylvania and Malvern, Pennsylvania. Their services include IT managed services, cybersecurity, voice services, cloud consulting & SI, and more. The firm was founded in 2014.

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Industries
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618

Mamba
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Dublin 1, Ireland
Mamba is a marketing strategy company based in Dublin 1, Ireland. The small company was established in 2022. Their services include marketing strategy, advertising, and email marketing.
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619

Statco
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Austin, TX
Statco is a business process outsourcing firm based in Austin, Texas. They were founded in 1959, and have 23 employees. Statco's operations revolve around BPO/back office services for private and government clients with sensitive data needs; they also offer some voice support outsourcing to support their data operations.

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Clients
- Texas Department of Transportation
Industries
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620

MoveUp Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Las Vegas, NV
MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

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Clients
- Liberty National
Industries
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621

Evolved Contact

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Melbourne, Australia
Evolved Contact is a small phone answering service and sales outsourcing company based in Melbourne, Australia. They focus on call center services and sales outsourcing and were established in 2014.
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Clients
- Simonds Homes
Industries
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622

Quantox Technology
(5 Reviews) 5.0
- Timeliness
  4.6
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- Beograd, Serbia
Quantox Technology is a design and development firm with locations in Belgrade, Novi Sad, Kragujevac, and Niš, Serbia, as well as Santa Monica, Calif. The company was founded in 2006 and now has 140 employees who specialize in web design and mobile app development.

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Clients
- Internet Fuel
Industries
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623

Carden IT Services
(3 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.7
- Would Recommend
  4.7
- $1,000+
- 10 - 49 employees
- London, United Kingdom
Founded in 2009, Carden IT Services in a London based IT company with offices in Brighton, Essex and New York City. They have a team of 13 who provide IT managed services, IT consulting, IT strategies, and voice services to small and mid market businesses.

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Clients
- Levicks Accountants
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624

Enuncia Global
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Delhi, India
Established in 2018, Enuncia Global is a translation company. The company focuses on translation, transcription, broadcast video, voice services, and more and has a small team.

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625

Essential Infotech
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Essential Infotech is a web development firm. Their midsize team is based in Dhaka, Bangladesh and Arab, Alabama and provides web development, mobile app development, robotics process automation, and Artificial Intelligence. The firm was founded in 2014.

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626

Exactus
(1 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  4.0
- $1,000+
- 50 - 249 employees
- Mumbai, India
Based in Mumbai, India, Exactus is a legal process outsourcing services firm founded in 1995. The team of 34 specializes in non-voice BPO/back office services, voice service, and translation. They serve clients in the legal industry.

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Industries
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627

89Bots.com
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Manhattan Beach, CA
89Bots.com is a Messenger marketing automation studio founded in Los Angeles with no more than 10 professionals. They offer conversion optimization, web development, and AI solutions to small and medium-sized companies alike.

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Clients
- edTechBase
Industries
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628

Advanced Client
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Brighton and Hove, United Kingdom
Email marketing company Advanced Client is in South Shields, United Kingdom. The small team focuses on email marketing, sales outsourcing, direct marketing, digital strategy, and more and was founded in 2023.
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629

Medallion
(1 Reviews) 1.5
- Timeliness
  1.5
- Service Excellence
  1.5
- Value
  0.5
- Would Recommend
  0.5
- $1,000+
- 50 - 249 employees
- Los Angeles, CA
Midsize telephone answering service Medallion, is in Los Angeles, California. The team provides voice services.
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Industries
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630

ePlanet communication Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Salt Lake City, UT
Headquartered in Salt Lake City, Utah and Karachi, Pakistan, ePlanet communication Pvt. Ltd. Is a phone answering service. The large team focuses on voice services, non-voice bpo/back office services, social media marketing, email marketing, and more. The firm was launched in 2003.

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