What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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601

Pzmeer

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Takoma Park, MD
Pzmeer is a Sales Outsourcing company established in 2021. Their services include Sales Outsourcing and Market Research.
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602

Arise
(3 Reviews) 4.7
- Timeliness
  4.3
- Service Excellence
  4.3
- Value
  4.5
- Would Recommend
  4.7
- $250,000+
- 250 - 999 employees
- Miramar, FL
Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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  Industries
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603

BELAY
(1 Reviews) 0.5
- Timeliness
  0.5
- Service Excellence
  0.5
- Value
  0.5
- Would Recommend
  1.0
- Undisclosed
- 250 - 999 employees
- Roswell, GA
Founded in 2010, Belay is a non-voice bpo/back office services and phone answering service. Their midsize team is in Atlanta, Colorado. Their services include non-voice bpo/back office services and voice services.

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Industries
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604

genli
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Poznań, Poland
Genli is a call center service provider for B2B businesses in Poznan, Poland. Founded in 2019, their 11 employees provide voice services, advertising, direct marketing, and marketing strategy to business services clients.

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Industries
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605

OptimumSource
(4 Reviews) 3.9
- Timeliness
  3.8
- Service Excellence
  4.1
- Value
  3.8
- Would Recommend
  3.9
- $1,000+
- 50 - 249 employees
- Pasig, Philippines
Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

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Clients
- ASX
Industries
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606

BOSS HealthCare
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Chennai, India
Founded in 2014, BOSS HealthCare is a BPO services provider with about 10 employees based in Chennai, India. BOSS HealthCare offers non-voice BPO/back office services, voice/call center services, and transcription capabilities to clients in the health care & medical industry.

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Industries
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607

Direct TPV
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
Direct TPV is a third party verification company that specializes in BPO and voice services. With over 50 employees, the team works with various industries such as business & financial services and telecommunications.

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Industries
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608

Oneresource Virtual Assistants Ltd
(5 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.6
- $1,000+
- 10 - 49 employees
- Banbury, England
Oneresource Virtual Assistants Ltd is a virtual assistant services company based in Banbury, U.K. The company, founded in 2009, has a core team of around ten that provides, among others, non-voice BPO/back office services, marketing strategy and bookkeeping services to small companies.

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Clients
- James's Place Wealth Management
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609

Condor Digital Services LLC
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Ciudad de México, Mexico
Condor Digital Services LLC is a marketing strategy company. Launched in 2018, the midsize agency is located in Miami, Florida; Ciudad de México, Mexico and Caracas, Venezuela. Their services include marketing strategy, social media marketing, content marketing, search engine optimization, and more.

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Industries
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610

CRM Advisors
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Bogotá, Colombia
Established in 2022, CRM Advisors is a branding company. Their small team is located in Fishkill, New York and offers branding, conversion optimization, CRM consulting and SI, application management & support, and more.
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Industries
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611

LiveSalesman
(6 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.8
- Value
  4.9
- Would Recommend
  5.0
- $10,000+
- 250 - 999 employees
- Las Vegas, NV
LiveSalesman is a midsize non-voice bpo/back office services and answering service company established in 2003. Their services include non-voice bpo/back office services and voice services. The firm is located in Las Vegas, Nevada and Noida, India.
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612

wrrk
(2 Reviews) 4.5
- Timeliness
  4.3
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- San Francisco, CA
Wrrk is a customer service outsourcing company. They are based in San Francisco, California and have a midsize team. Their services include customer service outsourcing, call center services, and back office outsourcing.
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Industries
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613

Dynamic Business Outsourcing Solutions
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  4.0
- $5,000+
- 50 - 249 employees
- Quezon City, Philippines
Dynamic Business Outsourcing Solutions is an offshore staffing company headquartered in Cubao, Philippines. Founded in 2015, they now have about 30 employees. They offer voice services, non-voice BPO and back office services, and web design services to primarily midmarket firms and small businesses in the following industries: financial services, consumer products and services, and advertising and marketing.

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Clients
- Alpha Group
Industries
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614

Growth Effekt
(8 Reviews) 4.7
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.7
- Would Recommend
  4.8
- $5,000+
- 10 - 49 employees
- Wrocław, Poland
Based in Wrocław, Poland, GrowthEffekt is a small sales outsourcing and recruiting company. Launched in 2021, the team provides sales outsourcing and recruiting.
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Industries
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615

Sales Prism
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 2 - 9 employees
Founded in 2023, Sales Prism is a corporate training & coaching company. The agency offers corporate training & coaching, sales outsourcing, and business consulting and has a small team. The agency is based in Makati, Philippines.
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Industries
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616

W2-Data
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Chakdaha, India
W2-Data, a non-voice bpo/back office services company, was launched in 2019. Their small team is headquartered in Chakdaha, India. The firm offers non-voice bpo/back office services, email marketing, and social media marketing.
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Industries
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617

Capital Recovery Corporation
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Alpharetta, GA
Capital Recovery Corporation is an extended business office and recovery services company headquartered in Alpharetta, Ga. Founded in 1985, they have roughly 11 employees who specialize in finance and accounting outsourcing services.

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Clients
- EBD
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618

Cenit Inc
(4 Reviews) 4.6
- Timeliness
  4.8
- Service Excellence
  4.5
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
Cenit Inc is a business solutions provider founded in 2014 with more than 50 members. They offer back-office services, voice services, and web development solutions from their office in Karachi, Pakistan. They primarily work with small and medium-sized companies.

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Clients
- TVape
Industries
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619

AMBI
(1 Reviews) 5.0
- Timeliness
  4.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $10,000+
- 10 - 49 employees
- Cincinnati, OH
AMBI is a Cincinnati, Ohio-based branding firm. The company focuses on branding, web development, email marketing, search engine optimization, and more and is small.The company was established in 2024.

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Industries
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620

Escena Digital voices

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Madrid, Spain
Launched in 2004, Escena Digital voices is a call center company. The team offers Call Center Services.
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621

SignMore

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
SignMore, a call center company, was launched in 2022. The midsize team specializes in Call Center Services and Sales Outsourcing.
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Industries
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622

LTS Global Digital Services
(3 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.8
- $5,000+
- 50 - 249 employees
- Hanoi, Vietnam
LTS Global Digital Services is a data annotation services company based in Hanoi, Vietnam and Hanoi, Vietnam. The midsize firm was established in 2016. Their services include data annotation services, robotics process automation, IT managed services, call center services, and more.

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Clients
- Qualcomm
Industries
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623

CloudHire
(11 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $50,000+
- 10 - 49 employees
- New York, NY
CloudHire is an IT staff augmentation company. Their small team is located in New York, New York. The firm specializes in IT staff augmentation, business consulting, call center services, staffing, and more.
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624

Worldwide Call Centers
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 2 - 9 employees
Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

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625

Tru Performance Inc
(14 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Pune, India
Telephone answering service Tru Performance is in Huntington, New York and Pune, India. They provide voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and accounting and were launched in 2021.

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Clients
- Competitive Business Solutions (CBS)
Industries
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626

The Webplant
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
Website development firm The Webplant is located in New Delhi, India. Founded in 2011, the midsize team focuses on web development, ux/ui design, e-commerce development, application testing, and more.

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Industries
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627

Lead Express
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Scoresby, Australia
Established in 2014, Lead Express is an answering service company. They are based in Scoresby, Australia and have a small team. Their services include voice services, email marketing, market research, pay per click, and more.

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Industries
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628

Datawrkz
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $5,000+
- 50 - 249 employees
- Bengaluru, India
Founded in 2013, Datawrkz is an Advertising company. Their midsize team is in Austin, Texas; Bengaluru, India and Singapore, Singapore. Their team provides Advertising, Media Planning & Buying, Digital Strategy, Social Media Marketing, and more.
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629

Kore BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Dallas, TX
Kore BPO, an answering service company, was established in 2023. Their small team is located in ; and Dallas, Texas. Their services include Call Center Services, Back Office Outsourcing, Customer Service Outsourcing, and HR Outsourcing.
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630

Click Suggest
(7 Reviews) 4.9
- Timeliness
  4.8
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 10 - 49 employees
- Hyderabad, India
Click Suggest is an email marketing and sales outsourcing company. Their small team is in Hyderabad, India. The agency focuses on email marketing and sales outsourcing.
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