What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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691

Call Center Pros
(4 Reviews) 4.5
- Timeliness
  4.6
- Service Excellence
  4.6
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Santo Domingo, Dominican Republic
Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

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692

VA Mantra
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Surat, India
Back office outsourcing company VA Mantra is based in Surat, India. The small team specializes in back office outsourcing, commercial brokerage services, commercial property management, social media marketing, and more and was founded in 2019.
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Industries
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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693

Clickstrike
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Clickstrike is a PR agency. They are based in New York, New York and have a small team that provides public relations, social media marketing, search engine optimization, pay per click, and more. The agency was established in 2018.

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Industries
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694

Systato
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
Established in 2012, Systato is a back office outsourcing company. The midsize Orlando, Florida-based team offers back office outsourcing, computer engineering, IT managed services, call center services, and more.
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Industries
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695

MultiLang International

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
Founded in 2020, MultiLang International, a midsize call center, is headquartered in Ottawa, Canada and Beirut, Lebanon. Their services include Call Center Services and Customer Service Outsourcing.
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696

Morajaa Management Consultancy Firm.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jeddah, Saudi Arabia
Launched in 2018, Morajaa Management Consultancy Firm. Is a small Jeddah, Saudi Arabia-based AI development company. Their team specializes in Artificial Intelligence and Business Consulting.
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697

INNOSOLS
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
INNOSOLS is a custom software development firm based in Faridabad, India. Founded in 2011, their team of 8 serves clients in the marketing and advertising sectors. Services include web development and business consulting.

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Industries
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698

Do Sales
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.9
- $5,000+
- 10 - 49 employees
- Pimpri-Chinchwad, India
Do Sales is a lead generation agency that is located in San Francisco and was founded in 2018. The team of over 10 employees provides social media marketing, email marketing, and voice services to small- to mid-sized companies.

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Clients
- Sensable, Inc.
Industries
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699

IntentSignal

(0 Reviews)

Not yet reviewed.
- $100,000+
- 2 - 9 employees
- Sheridan, WY
IntentSignal is a Sales Outsourcing company. Their small team is located in Sheridan, Wyoming. Their services include Sales Outsourcing.
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Industries
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700

Ecosmob Technologies Pvt. Ltd.
(1 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 250 - 999 employees
- Ahmedabad, India
Ecosmob Technologies Pvt. Ltd. is a custom software development and artificial intelligence company based in Ahmedabad, India. Founded in 2006, this company has a team of over 200 employees. Services provided by Ecosmob Technologies Pvt. Ltd. include mobile app development, AI, and custom software development.

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Clients
- HopOn India
Industries
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701

By Appointment Only (BAO Inc.)

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Chelmsford, MA
Established in 1997, By Appointment Only (BAO Inc.) is a Sales Outsourcing company. The agency offers Sales Outsourcing and Market Research, and is midsize.
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Clients
- Comcast Business
Industries
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702

Staff Callture Incorporated

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Cabuyao, Philippines
Staff Callture Incorporated is a phone answering service founded in 2013. Their services include Call Center Services and Back Office Outsourcing.
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703

F9 Marketing
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  4.9
- $1,000+
- 2 - 9 employees
- Henley-on-Thames, England
Established in 2016, F9 Marketing is a pay per click agency. The firm offers pay per click, conversion optimization, email marketing, and search engine optimization and has a small team. The firm is based in High Wycombe, United Kingdom and Henley-on-Thames, United Kingdom.
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704

Klaver Digital
(4 Reviews) 5.0
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Sheridan, WY
Klaver Digital, a digital strategy company, was launched in 2021. The small team focuses on digital strategy, content marketing, conversion optimization, search engine optimization, and more. The firm is in Sheridan, Wyoming.
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705

Ten Talents
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Troy, NY
In Troy, New York, Ten Talents is a market research company. The small firm was launched in 2019. Their services include market research and sales outsourcing.
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706

VXI Global Solutions Inc.

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10,000+ employees
- Los Angeles, CA
VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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Industries
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707

Avirtual
(2 Reviews) 2.5
- Timeliness
  2.5
- Service Excellence
  2.5
- Value
  2.3
- Would Recommend
  2.5
- $1,000+
- 10 - 49 employees
Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

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Clients
- Whatever Mobile
Industries
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708

PNB Holdings Pvt Ltd
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Kadawatha, Sri Lanka
PNB Holdings Pvt Ltd is a midsize back office outsourcing company founded in 2015. Their team provides back office outsourcing, finance & accounting outsourcing (FAO), accounting, call center services, and more. The firm is headquartered in Kadawatha, Sri Lanka.
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Industries
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709

Rubbics
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Pensacola, FL
Established in 2008, Rubbics is a midsize SEO company. Their services include search engine optimization, web development, social media marketing, graphic design, and more. The firm is located in Pensacola, Florida.
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Industries
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710

Statco
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Statco is a business process outsourcing firm based in Austin, Texas. They were founded in 1959, and have 23 employees. Statco's operations revolve around BPO/back office services for private and government clients with sensitive data needs; they also offer some voice support outsourcing to support their data operations.

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Clients
- Texas Department of Transportation
Industries
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711

Ranking Serve - SaaS Growth Agency
(2 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
Ranking Serve - SaaS Growth Agency is a small digital strategy company. They offer digital strategy, social media marketing, conversion optimization, search engine optimization, and more and were launched in 2024.
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712

Shared Consulting, LLC
(7 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Lucknow, India
Accounting company Shared Consulting, LLC is located in Everett, Washington and Lucknow, India. The midsize firm was launched in 2012. Their team offers accounting, hr outsourcing, IT managed services, call center services, and more.
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713

Tech Genies
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.7
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Richardson, TX
TechGenies is a midsize Richardson, Texas-based web design agency. The team provides web design, ux/ui design, BI & big data consulting & SI, IT staff augmentation, and more.

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714

Evolved Contact

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Melbourne, Australia
Telephone answering service and Sales Outsourcing company Evolved Contact is headquartered in Melbourne, Australia. Launched in 2014, the team offers Call Center Services and Sales Outsourcing.
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Clients
- Simonds Homes
Industries
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715

Quantox Technology
(5 Reviews) 5.0
- Timeliness
  4.6
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- Beograd, Serbia
Quantox Technology is a design and development firm with locations in Belgrade, Novi Sad, Kragujevac, and Niš, Serbia, as well as Santa Monica, Calif. The company was founded in 2006 and now has 140 employees who specialize in web design and mobile app development.

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Clients
- Internet Fuel
Industries
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716

Comentorship
(2 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Undisclosed
Business consulting company Comentorship is located in. The small team focuses on business consulting, sales outsourcing, and corporate training & coaching. The company was established in 2022.
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Industries
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717

Grow and Scale
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Calgary, Canada
Grow and Scale is a business consulting company established in 2015. The small team focuses on business consulting, sales outsourcing, market research, marketing strategy, and more. The firm is in Calgary, Canada and Maribor, Slovenia.
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718

Intely Tech
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Intely Tech is a marketing strategy company launched in 2017. Located in Dubai, United Arab Emirates, their small team provides marketing strategy, digital strategy, sales outsourcing, demand generation marketing, and more.
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Industries
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719

Mamba
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Mamba is a marketing strategy company based in Dublin 1, Ireland. The small company was established in 2022. Their services include marketing strategy, advertising, and email marketing.
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720

Elefat
(7 Reviews) 4.6
- Timeliness
  4.6
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.9
- $1,000+
- 2 - 9 employees
Email marketing company Global Sales Solutions is headquartered in San José, Costa Rica. They specialize in email marketing, market research, marketing strategy, direct marketing, and more and were launched in 2018.

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