What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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  Industries
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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661

Online Giants

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- London, England
Online Giants is a call center founded in 2013. The company offers Call Center Services and Customer Service Outsourcing.
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662

Shandong Zhishun Network Technology Co., Ltd.
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
Shandong Zhishun Network Technology Co., Ltd. Is a midsize web design company. The Linyi, China-based company was founded in 2009. Their team provides web design, web development, mobile app development, e-commerce development, and more.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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663

Octachat
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
Octachat is an outsourcing agency based in Sarasota, Fla. Their small team of 7 specializes in BPO and voice services for primarily clients in the advertising industry.

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Clients
- Fair Property Buyers
Industries
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664

Ibrose Marketing Agency
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
Ibrose Marketing Agency is a Paharpur, Pakistan-based SEO agency. Established in 2017, the midsize team provides search engine optimization.

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Industries
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665

NETbilling
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Santa Clarita, CA
NETbilling is a non-voice bpo/back office services company. Their small team is located in Santa Clarita, California. Their services include non-voice bpo/back office services. The firm was launched in 1998.

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666

Global Hola
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Process Zip is a small Manila, Philippines-based business intelligence company. Their services include BI & big data consulting & SI, non-voice bpo/back office services, ERP consulting and SI, finance & accounting outsourcing (FAO), and more.
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Industries
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667

Virtual Legacy Partner
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Redding, CA
Virtual Legacy Partner is a staffing company located in Redding, California. The small agency was launched in 2023. Their team specializes in staffing, call center services, and generative ai.
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668

Cerebra LPO
(2 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Bengaluru, India
Cerebra LPO is a legal process outsourcing firm based in Bangalore, India with additional offices in Mumbai and Dubai. Founded in 1992, Cerebra LPO provides non-voice BPO/back office services and voice/call center services to primarily attorneys and law firms around the world.

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Clients
- Bank of India
Industries
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669

AspireSix
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- New Brighton, MN
AspireSix is a small branding company. Launched in 2023, the team specializes in branding, marketing strategy, digital strategy, social media marketing, and more. The company is in New Brighton, Minnesota.
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Industries
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670

Maan Digital Solutions
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.3
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Hyderabad, India
SEO agency Maan Digital Solutions is based in Hyderabad, India. The small team offers search engine optimization, pay per click, IT strategy consulting, IT managed services, and more and was founded in 2024.
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671

Cogito Corp
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  0.0
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- Boston, MA
Cogito Corp, an artificial intelligence development company, is headquartered in Boston, Massachusetts. The midsize firm was founded in 2007. Their services include Artificial Intelligence, BI & big data consulting & SI, non-voice bpo/back office services, and voice services.
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672

WebDruids
(3 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.7
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
WebDruids is a small social media marketing firm. The Wilmington, Delaware-based firm was launched in 2022. Their services include social media marketing, email marketing, search engine optimization, and sales outsourcing.
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673

Hey Lieu
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Overland Park, KS
Hey Lieu is a back office outsourcing company. Based in Overland Park, Kansas, their small team specializes in back office outsourcing, sales outsourcing, customer service outsourcing, and other IT consulting and SI. The agency was founded in 2024.
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674

BillingParadise
(4 Reviews) 4.4
- Timeliness
  4.4
- Service Excellence
  4.9
- Value
  4.6
- Would Recommend
  4.3
- $1,000+
- 50 - 249 employees
- Diamond Bar, CA
BillingParadise is a medical billing company based in Diamond Bar, Calif., with offices in Grand Rapids, Minn., North Brunswick, NJ, Mount Dora, Fla., Taylor, Texas, and New York City. Founded in 2004, BillingParadise's team of 31 provides non-voice BPO/back office services and voice services.

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Clients
- NextGen Healthcare
Industries
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675

DataPlus
(7 Reviews) 4.4
- Timeliness
  4.1
- Service Excellence
  4.4
- Value
  4.4
- Would Recommend
  4.4
- $1,000+
- 50 - 249 employees
- Hiram, GA
DataPlus is a development and data entry agency in Hiram, Ga. Founded in 1992, they have at least 50 employees that serve clients in the healthcare, financial services, and business services sectors. DataPlus provides voice services and non-voice BPO/ back office services.

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Industries
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676

Pure Moderation

(0 Reviews)

Not yet reviewed.
- $10,000+
- 1,000 - 9,999 employees
- Hoang Mai, Vietnam
Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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Clients
- Social Networks
Industries
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677

We Are Working
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
We Are Working is a Tallahassee, Florida-based back office outsourcing company. The small company was founded in 2019. Their services include back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more.
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678

Kinetix, LLC
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Sparta, MI
Kinetix, LLC is a cybersecurity and IT managed services company in Sparta, Michigan and Canton, Michigan. The small firm was founded in 1991. Their team specializes in cybersecurity and IT managed services.

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Industries
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679

VA Talks
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Kolkata, India
VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

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Clients
- Bias Media
Industries
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680

Sonnecto
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Prishtina, Kosovo
Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.

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Clients
- Simplify Tenders
Industries
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681

Harris BPO
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.7
- $1,000+
- 250 - 999 employees
Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries.

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Clients
- Kellogg
Industries
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682

Orpheus Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Sofia, Bulgaria
Orpheus Solutions is an outsourcing company headquartered in Sofia, Bulgaria. Founded in 2018, they have a team of 5 employees. Their main focus lines are corporate training, business consulting, and voice services.

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Industries
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683

Hacked BD
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Hacked BD is an email marketing company established in 2022. The firm offers email marketing, direct marketing, and sales outsourcing and has a small team.
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Industries
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684

UpWhale
(9 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $50,000+
- 10 - 49 employees
- Birmingham, England
UpWhale is a Birmingham, United Kingdom-based business consulting company. The small company was founded in 2018. Their team offers business consulting, sales outsourcing, digital strategy, email marketing, and more.
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Industries
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685

Cush Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
Founded in 2017, Cush Digital, a small social media marketing agency, is headquartered in Aswan, Egypt. Their services include Social Media Marketing and Content Marketing.
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Industries
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686

Strong Vision Data Processing
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Pune, India
Strong Vision Data Processing is a professional data management firm based in Pune, India, and founded in 2016. Their team of 4 employees specializes in non-voice BPO, bookkeeping, and finance and account outsourcing.

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Clients
- 82 CLASSIC
Industries
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687

Ignite Marketing
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $100,000+
- 2 - 9 employees
- Burnaby, Canada
Ignite Marketing, a digital strategy company, was founded in 2022. They are located in Burnaby, Canada and have a small team. Their services include digital strategy, conversion optimization, pay per click, and account-based marketing.
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688

Axcim Business Solutions
(3 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Axcim Business Solutions is a non-voice bpo/back office services company. Their small team is based in Colombo, Sri Lanka. Their team provides non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and voice services.

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Industries
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689

Diya
(6 Reviews) 4.6
- Timeliness
  4.6
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- Zhytomyr, Ukraine
Diya.pro is an IT agency founded in 2015 with over 10 members. Based in Zhytomyr, Ukraine, they are experts in IT managed services, IT strategy consulting, and cloud consulting for small and mid-market firms in the fields of nonprofit, business services, and IT.

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Clients
- Tech Cloud
Industries
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690

GenBee
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.3
- Value
  4.5
- Would Recommend
  4.8
- Undisclosed
- 2 - 9 employees
Sales outsourcing company GenBee is based in. The small team focuses on sales outsourcing, demand generation marketing, market research, and email marketing. The agency was established in 2024.
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