What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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541

Scicom
(6 Reviews) 4.4
- Timeliness
  4.2
- Service Excellence
  4.3
- Value
  4.1
- Would Recommend
  4.1
- $10,000+
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia
Large branding company Scicom, is in Kuala Lumpur, Malaysia. Their services include branding, digital strategy, e-commerce development, HR services, and more.
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542

RemSource
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Baltimore, MD
RemSource is a consulting and virtual support company located in Baltimore. RemSource was founded in 2009 and maintains a team of 7 that provides non-voice BPO/back office services, bookkeeping, voice services, and business consulting services for small businesses.

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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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543

TravelsBpo
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- New Delhi, India
TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

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544

ResponsePoint
(8 Reviews) 4.7
- Timeliness
  4.6
- Service Excellence
  4.4
- Value
  4.4
- Would Recommend
  4.6
- $5,000+
- 50 - 249 employees
- Cary, NC
ResponsePoint is a midsize sales outsourcing company. In Cary, North Carolina and Cupertino, California, the firm was launched in 1992. Their services include sales outsourcing.
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545

Lead Generation Media
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Lead Generation Media is a lead generation company founded in 2018 in Scarborough, Canada. With a compact team of under 10 employees, they provide voice services, content marketing, and email marketing to clients in IT and other industries.

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Clients
- Onlinekarma
Industries
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546

Task Virtual
(10 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.6
- Would Recommend
  4.9
- Undisclosed
- 50 - 249 employees
- Kolkata, India
Task Virtual is an outsourcing agency based in Kolkata, India. Since 2016, their small team of 9 has been specializing in market research, business consulting, non-voice BPO services, branding, transcription, and more. They mainly work with midmarket clients in a variety of industries.

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547

Sydney Digital Agency
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Potts Point, Australia
Sydney Digital Agency is a web agency based in Parramatta, Australia, and founded in 2019. With no more than 10 employees, they offer web design and PPC solutions to clients in the industries of e-commerce, business services, and healthcare.

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Clients
- Biali Concept
Industries
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548

Telemarketing Professionals
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Frenchs Forest, Australia
Telemarketing Professioanls is a call center based in Dee Why, Australia. Founded in 2010, the small team provides voice services.
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Industries
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549

Fusion Global Services
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- 6th Of October, Egypt
Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.

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Clients
- Bosta
Industries
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550

Hefei Wisfly Information Technology Co., Ltd.
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Hefei Shi, China
Hefei Wisfly Information Technology Co., Ltd. Is an answering service established in 2007. The midsize Hefei Shi, China-based team specializes in call center services, IT managed services, custom software development, and customer service outsourcing.
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551

BBC Global Services
(9 Reviews) 4.4
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Davao City, Philippines
BBC Global Services is a BPO service provider based in Scotch Plains, N.J. The company, founded in 2017, has more than 40 employees and provides advertising, branding, market research, marketing strategy, IT strategy & consulting, business consulting, HR services, voice services, non-voice BPO/back office services, and finance & accounting outsourcing (FAO) services to various companies.

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Clients
- Advice Media
Industries
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552

2ndOffice Limited
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $75,000+
- 50 - 249 employees
- Couva, Trinidad and Tobago
2ndOffice Limited is a IT staff augmentation company. They are located in Couva, Trinidad and Tobago and have a midsize team. The agency focuses on IT staff augmentation, call center services, back office outsourcing, finance & accounting outsourcing (FAO), and more.
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Industries
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553

LeadLancer.io
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- North Vancouver, Canada
Freelancer Aid is a marketing firm founded in Dhaka, Bangladesh in 2016 with fewer than 50 members. They specialize in back-office services, market research, and email marketing solutions for clients in the industries of advertising, business services, and IT.

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Clients
- SAAS
Industries
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554

Remote Ops Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Phoenix, AZ
Established in 2023, Remote Ops Solutions is a telephone answering service. The small team specializes in call center services, customer service outsourcing, and back office outsourcing. The firm is in Phoenix, Arizona.
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Industries
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555

Magnito
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Kyiv, Ukraine
Magnito is a direct marketing company. Based in Kyiv, Ukraine, their small team focuses on direct marketing, email marketing, advertising, market research, and more. The company was founded in 2020.

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Industries
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556

Swivelt
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $100,000+
- 10 - 49 employees
- Singapore, Singapore
Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries.

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Clients
- NetApp
Industries
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557

Transform Asia
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  3.5
- Would Recommend
  4.8
- $1,000+
- 2 - 9 employees
- Hong Kong, Hong Kong
Transform Asia is a small sales outsourcing company. They specialize in sales outsourcing, marketing strategy, and business consulting and were launched in 2019.

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Industries
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558

Medical PA
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Harlow, England
Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.
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Industries
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559

LeadFlow B2B Agency
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- L'viv, Ukraine
LeadFlow B2B Agency is an email marketing company located in L'viv, Ukraine. Launched in 2023, the small team provides email marketing and social media marketing.
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560

Xplore-Tech
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Xplore-Tech is a BPO company founded in 2004 in Kolkata, India. Xplore-Tech looks to provide voice/call center services, non-voice BPO/back office services, and transcription capabilities to clients in Canada, the U.S., the Philippines, and India. The firm operates with a team of fewer than 10 employees.

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Industries
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561

Exclusive Calls
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Exclusive Calls is a transcription company headquartered in Sheridan, Wyoming. They offer transcription, voice services, and HR services and were established in 2008.

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562

Levrez Technologies
(4 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- Ahmedabad, India
Levrez Technologies, a digital strategy company, was established in 2022. The small team focuses on digital strategy, social media marketing, email marketing, other digital marketing, and more. The agency is based in Ahmedabad, India.
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Clients
- Microsoft
Industries
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563

ALPHA BPO Corp
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.7
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Miami, FL
Located in Miami, Florida and Managua, Nicaragua, ALPHA BPO LLC is a customer service outsourcing company. The small team specializes in customer service outsourcing, call center services, IT managed services, web development, and more. The firm was founded in 2019.

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Industries
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564

LiveHelpIndia
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 1,000 - 9,999 employees
- San Jose, CA
LiveHelpIndia is a back office outsourcing company founded in 2006. They are headquartered in San Jose, California and have a midsize team. Their services include back office outsourcing, customer service outsourcing, and sales outsourcing.

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Industries
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565

Fyxer Industries Ltd
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Пожаревац, Serbia
Fyxer Industries Ltd is a customer service outsourcing company. They are based in Пожаревац, Serbia and have a small team. Their services include customer service outsourcing, back office outsourcing, sales outsourcing, and social media marketing.
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Clients
- GUNFIRE AIRSOFT CENTRE
- Canopy Energy
- Damiba Trade
Industries
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566

Exela (formerly SourceHOV)
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10,000+ employees
- Irving, TX
SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

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Clients
- Albany Medical Center
Industries
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567

Alpha Assistant
(11 Reviews) 4.6
- Timeliness
  4.6
- Service Excellence
  4.6
- Value
  4.6
- Would Recommend
  4.6
- $1,000+
- 10 - 49 employees
Alpha Assistant, a small non-voice bpo/back office services and telephone answering service, is located in Fort Worth, Texas. The team focuses on non-voice bpo/back office services and voice services.

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568

BPO VA - Out of Business
(5 Reviews) 4.1
- Timeliness
  3.8
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.0
- $1,000+
- 10 - 49 employees
BPO VA - Out of Business is a non-voice bpo/back office services and answering service company. They specialize in non-voice bpo/back office services and voice services and were launched in 2016. The firm is in Perth , Australia and Melbourne , Australia.
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569

Motif

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- San Mateo, CA
Motif is a large answering service company headquartered in San Mateo, California and Ahmedabad, India. The team specializes in Call Center Services.
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570

IQ BackOffice
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees. IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

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