What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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631

RSI NGD Group of Companies
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- New York, NY
RSI NGD Group of Companies is a digital strategy company. They provide digital strategy, search engine optimization, web design, business consulting, and more and were established in 2024. The firm is located in Taguig, Philippines.
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632

SapientPro NYC
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $10,000+
- 50 - 249 employees
- Great Neck Plaza, NY
SapientPro NYC, a branding company, was founded in 2023. Their midsize team is based in Great Neck Plaza, New York and offers Branding, BI & big data consulting & SI, Web Development, Blockchain, and more.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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633

Seigo Software
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  3.0
- Would Recommend
  5.0
- $10,000+
- 50 - 249 employees
Seigo Software LLC is a global IT and marketing consultancy founded in 2017 and based out of Lewes, Del. With fewer than 50 employees, they provide email marketing, IT strategy consulting, app testing, and voice services to a medium-sized and enterprise clients in IT, manufacturing, and other industries.

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Clients
- Avalara
Industries
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634

Hand2band
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $10,000+
- 50 - 249 employees
- Gdańsk, Poland
Hand2band is an IT staff augmentation company. They are based in Sopot, Poland and have a midsize team. The firm offers IT staff augmentation, web development, and custom software development.

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Industries
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635

Tech Drop Private Limited
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.8
- $10,000+
- 10 - 49 employees
- Karachi, Pakistan
Tech Drop Private Limited is a web design company in Karachi, Pakistan and Karachi, Pakistan. The small firm was established in 2022. Their services include web design, ux/ui design, graphic design, web development, and more.

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Industries
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636

Maxtech Data House Private Limited
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

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Clients
- Digiperform
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637

Techromica Global
(5 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Undisclosed
Branding agency Techromica Global is headquartered in. The firm specializes in branding, web design, video production, web development, and more and is small.The firm was established in 2011.
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Industries
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638

Rabbit & Pork
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
Call center company Rabbit & Pork is headquartered in London, United Kingdom. The company focuses on voice services, digital strategy, and other digital marketing and is midsize.The company was established in 2018.

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Industries
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639

Eluminous VA
(7 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.9
- $1,000+
- 50 - 249 employees
Eluminous Technologies Pvt Ltd is a Nashik, India-based back office outsourcing company. The midsize company was founded in 2002. Their services include back office outsourcing, document digitization & management, and call center services.

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640

EPlanet Global
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Karachi, Pakistan
Back office outsourcing company ePlanet Global is in Salt Lake City, Utah. The agency provides back office outsourcing, sales outsourcing, call center services, advertising, and more and is large.The agency was established in 2003.

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641

Infomate
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Colombo, Sri Lanka
Infomate Pvt Limited, an accounting company, is headquartered in Colombo, Sri Lanka. Established in 2005, the midsize team provides accounting.

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642

WERVAS Virtual Assistant Services
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
WERVAS is a virtual assistant service provider founded in 2016. The company is made up of less than 10 employees and is headquartered in Kolkata, India. They specialize in non-voice BPO, SEO, and voice services.

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643

vlbpo cx

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Kingston, Jamaica
Vlbpo cx is a midsize Kingston, Jamaica-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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Clients
- eCommerce, Law Firms, Fintech, Saas, Health
Industries
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644

PCMSI
(1 Reviews) 2.0
- Timeliness
  0.0
- Service Excellence
  0.0
- Value
  0.0
- Would Recommend
  2.5
- Undisclosed
- 10 - 49 employees
- Erie, PA
PCMSI is a professional telecommunications agency based in Erie, Pa. The company was founded in 1962 and employs a team of just under 30. They provide a range of voice services for clients in a variety of industries.

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645

Concert 8 Solutions Inc.
(3 Reviews) 3.5
- Timeliness
  4.0
- Service Excellence
  4.2
- Value
  3.5
- Would Recommend
  3.5
- Undisclosed
- 50 - 249 employees
- Makati, Philippines
Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

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646

LinkSolution
(12 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.7
- Would Recommend
  4.4
- $10,000+
- 50 - 249 employees
- Buenos Aires, Argentina
LinkSolution is a digital agency based in Buenos Aires, Argentina, and founded in 2007. With over 50 members, they specialize in voice services, IT managed services, and application management and support solutions for small businesses across various industries.

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Clients
- Ford
Industries
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647

The Hour - Back Office and Virtual Assistant Services
(2 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Great Neck Plaza, NY
The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

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648

Perfect Data Entry
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Bradenton, FL
Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

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649

GIC BPO LLC
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Miami, FL
Call center service GIC BPO LLC is located in Miami, Florida. The midsize agency was founded in 2019. Their services include call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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650

The Telemarketing Company

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Brighton, England
Answering service company The Telemarketing Company is based in Brighton, England. The team focuses on Call Center Services and Sales Outsourcing.
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651

Forrest Marketing Group

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Manly Vale, Australia
Forrest Marketing Group is a Customer Service Outsourcing company. The company is headquartered in Manly Vale, Australia. Their team provides Customer Service Outsourcing and Sales Outsourcing.
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652

Outcess Solutions
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  3.5
- $1,000+
- 250 - 999 employees
- Lagos, Nigeria
Established in 2005, Outcess Solutions is a non-voice bpo/back office services company. The company focuses on non-voice bpo/back office services, cloud consulting & SI, and IT managed services and has a midsize team.
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653

WEBHUNT SRL
(3 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.8
- $10,000+
- 2 - 9 employees
- București, Romania
Sales outsourcing company WEBHUNT SRL is headquartered in București, Romania. The small team focuses on sales outsourcing, email marketing, other digital marketing, account-based marketing, and more. The firm was launched in 2021.
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654

JOYNO INC
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Lapu-Lapu City, Philippines
Launched in 2023, JOYNO INC is a midsize telephone answering service and back office outsourcing company based in LAPU LAPU, Philippines. Their services include call center services and back office outsourcing.

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655

DSG

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Johannesburg, South Africa
DSG is a Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and E-Commerce Development.
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656

Chalanas
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Business consulting company Chalanas was launched in 2017. The small Faridabad, India-based team specializes in business consulting, direct marketing, market research, HR services, and more.

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657

Salesautomators
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  4.8
- $1,000+
- 2 - 9 employees
- Laguna Beach, CA
Established in 2022, Salesautomators is a CRM consulting and SI company. They are headquartered in Laguna Beach, California and have a small team. The company offers CRM consulting and SI, IT strategy consulting, other IT consulting and SI, business consulting, and more.

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658

VirtusaPolaris
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 1,000 - 9,999 employees
- Chennai, India
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

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Clients
- Pegasystems
Industries
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659

PeopleTree Knowledge Services
(6 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  4.7
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Ahmedabad, India
PeopleTree Knowledge Services is a growth acceleration company based in New York City, with an office in Ahmedabad, India. Founded in 2014, they have fewer than 10 employees that service mostly small and mid-market businesses. They provide non-voice BPO/back office services, voice services, content marketing, IT managed services, and cloud consulting services.

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660

Origin Client Acquisition LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- North Walsham, England
Origin Client Acquisition LTD is a call center company based in North Walsham, England. The team specializes in Call Center Services and Sales Outsourcing.
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