Top 20 Business Process Outsourcing (BPO) Companies in Ukraine

A jewelry company needed help handling all their customer service and sales calls, so Wow24-7 provides constant customer service using an online chat function. They also handle customer service calls and help the client with outbound sales calls.

"They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting." —Co-Founder, Jewelry Company

Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

"They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

"Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

Leadium worked on Lead Generation for a startup incubator. They conducted market research to identify target audiences and drive leads for third-party startup partners. In addition, the team structured an outreach program that booked appointments and launched outbound sales. Overall, the client was impressed with Leadium's work. 

“We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. Multiple appointments are coming in each week. Leadium conducts ongoing research to expand our target audience and identify proper leads.” – Co-Founder, Startup Incubator

Wetelo developed a website for a real estate services company who was expanding to a new region.They created a custom website from scratch that included web catalog development, responsive admin panel, and an integrated CRM.

"After the project was completed and launched, we’ve been successfully selling and leasing real estate which maximized our total return on the investments." — CEO, Real Estate Services Company

MWDN was hired by an application solutions company to create an online platform allowing users to build their own apps. MWDN's development resources with React Native, .NET, C#, and Java, among others, helped the client insert "drag and drop" capabilities to enable users to develop their own mobile apps. 

"We were able to reduce development costs by 50%, and we tripled the rate of the development because they hired so many dedicated developers." — COO, Applications Solutions Company

Before Hello worked with a software developer to establish lead generation and appointment settings to help the developer target potential business interests. The client was overwhelmed with the results of the partnership. 

“Before Hello scheduled over 30 appointments, delivering an excellent ROI. We received so many leads that we had to pause the campaigns while we closed deals.” – Business Developer, Software Developer

Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

"Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

DNA325 built a business development department for a technology consulting company. They recruited talent, mentored employees, worked out the paperwork, drafted KPIs, and handled different varieties of contracts for the client. 

"We were able to acquire new clients for our company. Right now, we are in the process of hiring 3–4 more people." — President, Technology Consulting Company

LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

“They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

"Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

Belkins completed market research for a digital marketing agency to help the agency generate more sales and increase productivity. The client felt that Belkins delivered everything they needed.

"We were most impressed by the responsive of the research team. They were always available for questions and feedback." — Chief Commericial Officer, Digital Marketing Agency 

SKALAR was hired by an insurance brokerage to assist with its CRM and ERP systems. SKALAR integrated the client's previous two CRM solutions and its other ERP and accounting systems into one consolidated CRM platform with telephone, ERP, and other tools.

"We’ve increased our productivity threefold, and all client information (calls, SMSs, notes, meetings) is now stored in one place." — CIO, Insurance Brokerage

Mobilunity supplied software engineers with support to build a Flash ad manager for the an education tech company. They continue to support and manage the project as more staff join the team.

"They know the market and have good connections to find people that have specific skills." — CTO, Education Tech Company

A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.

"Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm

Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

“It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

KeyUA developed a website to showcase a catering company's services. They developed the frontend and backend of a Jungle-based website, performed testing, and fixed bugs.

"I’ve had bad experiences with other companies, but KeyUA is very professional and I plan on continuing the relationship when I go back to work." — Program Manager, Catering Company

Supporto provided 24/7 customer service for a marketing and advertising company, including monitoring social media and moderating and participating in customer chats. They also fielded negative feedback and attempted to improve the brand’s reputation. Customers regularly leave positive feedback about their experiences with Supporto's staff.

“Supporto saves us an enormous amount of time and allows us to focus on other tasks. We regularly get positive feedback from customers who say they receive fast responses in chats or on social media, and that chat moderators are pleasant and polite. Customers have a positive image of our company thanks to Supporto’s work.” – Marketing Officer, Marketing and Advertising Company

MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

“Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

Erageneration managed campaigns and generating leads for a digital marketing agency. Erageneration's high-quality work boosted their brand awareness. The work has led to a lasting partnership between the two. 

"It has been great." – Owner, Digital Marketing Agency