list of top bpo companies in ukraine

List of Best BPO Services in Ukraine

In search of a BPO provider Ukraine?

  • 1

    Wow24-7

    Wow24-7 is a Kiev, Ukraine-based omni-channel customer outsourcing company founded in 2016. The company employs a team of around 15 that splits its time between voice services and non-voice BPO/back office services.
    Notable Project

    A jewelry company needed help handling all their customer service and sales calls, so Wow24-7 provides constant customer service using an online chat function. They also handle customer service calls and help the client with outbound sales calls.

    "They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting." —Co-Founder, Jewelry Company

    Former Clients
    Studentshare
    App Solutions
    Dixa
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 2

    CIENCE Technologies

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Notable Project

    Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

    "They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

    Former Clients
    SAP
    Microsoft
    Okta
    Bambora
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place San Francisco , CA
    4.6
    4.6
    38 Clutch reviews
    Awards

    HubSpot Sales Solutions Partner

  • 3

    Helpware

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

    Former Clients
    Google
    Cisco
    Mindbody
    Zendesk
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place San Francisco , CA
    4.8
    4.8
    18 Clutch reviews
    Awards

    Official Member – 2019 Forbes Agency Council

    Databox Premier Partner

  • 4

    Leadium

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Notable Project

    Leadium worked on Lead Generation for a startup incubator. They conducted market research to identify target audiences and drive leads for third-party startup partners. In addition, the team structured an outreach program that booked appointments and launched outbound sales. Overall, the client was impressed with Leadium's work. 

    “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. Multiple appointments are coming in each week. Leadium conducts ongoing research to expand our target audience and identify proper leads.” – Co-Founder, Startup Incubator

    Former Clients
    Microsoft
    Sodexo
    Rydoo
    Rockbot
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Alexandria , VA
    4.9
    4.9
    10 Clutch reviews
  • 5

    Wetelo

    Wetelo is a web development agency based in Middletown, Del. with an office in Lutsk, Ukraine. Founded in 2010, they have a team of about 20 that serves companies of various sizes. They provide web development, IT managed services, IT strategy consulting.

    Notable Project

    Wetelo developed a website for a real estate services company who was expanding to a new region.They created a custom website from scratch that included web catalog development, responsive admin panel, and an integrated CRM.

    "After the project was completed and launched, we’ve been successfully selling and leasing real estate which maximized our total return on the investments." — CEO, Real Estate Services Company

    Former Clients
    Convergator Media
    Checklive
    Anex LLC
    $ $ $ $ $
    equalizer $5,000+
    group11 - 50 Employees
    place Lutsk , Ukraine
    4.9
    4.9
    9 Clutch reviews
    Awards

    2016 Awwwards Honorable Mention

  • 6

    MWDN

    MWDN is a software development company based in Kharkiv, Ukraine. Founded in 2002, MWDN has a team of 86 that provides a variety of different services, but specializes in custom software development, web development, and mobile app development capabilities.

    Notable Project

    MWDN was hired by an application solutions company to create an online platform allowing users to build their own apps. MWDN's development resources with React Native, .NET, C#, and Java, among others, helped the client insert "drag and drop" capabilities to enable users to develop their own mobile apps. 

    "We were able to reduce development costs by 50%, and we tripled the rate of the development because they hired so many dedicated developers." — COO, Applications Solutions Company

    Former Clients
    Pointer Relocation;Ltd.
    SizeWhiz Ltd.
    SpeakingPal
    Gett
    $ $ $ $ $
    equalizer $5,000+
    group51 - 250 Employees
    place Kharkiv , Ukraine
    4.9
    4.9
    6 Clutch reviews
  • 7

    Before Hello

    Before Hello is a business optimization firm headquartered in Lviv, Ukraine. They use their business optimization focus to provide professional list services, lead generation, appointment setting, and direct email marketing. Founded in 2017, with 10 employees, they work largely with small and mid-market businesses in the information technology, advertising and marketing, and real estate sectors. 

    Notable Project

    Before Hello worked with a software developer to establish lead generation and appointment settings to help the developer target potential business interests. The client was overwhelmed with the results of the partnership. 

    “Before Hello scheduled over 30 appointments, delivering an excellent ROI. We received so many leads that we had to pause the campaigns while we closed deals.” – Business Developer, Software Developer

    Former Clients
    ICT Compliance
    Freight Exchange
    Redman Technology
    Mindsett Security
    ARshow
    $ $ $ $ $
    equalizer $1,000+
    group2 - 10 Employees
    place Lviv , Ukraine
    5.0
    5.0
    5 Clutch reviews
  • 8

    Wow24-7

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

    Former Clients
    The App Solutions
    Gita Jewelry
    StudentShare
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    4.9
    4.9
    7 Clutch reviews
  • 9

    DNA325

    DNA325 is a recruitment and business process outsourcing provider based in Austin, TX, with a second office in Odessa, TX. Founded in 2016, their team of around 10 employees primarily provide mid-market businesses with non-voice BPO/back office services, IT strategy consulting, IT staff augmentation, HR consulting and outsourcing, and business consulting services.

    Notable Project

    DNA325 built a business development department for a technology consulting company. They recruited talent, mentored employees, worked out the paperwork, drafted KPIs, and handled different varieties of contracts for the client. 

    "We were able to acquire new clients for our company. Right now, we are in the process of hiring 3–4 more people." — President, Technology Consulting Company

    Former Clients
    Readdle
    Nextiva
    Nethunt
    Vartec
    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Odessa , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 10

    Limitless Technology Consultants (LimTC)

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

    Former Clients
    eKomi Ltd
    OneLook
    NectarDesk
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    4.9
    4.9
    11 Clutch reviews
  • 11

    SupportYourApp

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

    Former Clients
    Sogro
    Coppertino, Inc.
    Petcube
    Macphun
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 12

    Belkins

    Belkins is a sales agency based in Dover, Del. Since 2017, their team of fewer than 10 work with primarily small businesses in the business services, healthcare, and IT industries. They specialize in email marketing, conversion optimization, marketing strategy, market research, IT consulting, and business consulting. 

    Notable Project

    Belkins completed market research for a digital marketing agency to help the agency generate more sales and increase productivity. The client felt that Belkins delivered everything they needed.

    "We were most impressed by the responsive of the research team. They were always available for questions and feedback." — Chief Commericial Officer, Digital Marketing Agency 

    Former Clients
    MyDutyFree
    CC-Interactive
    AddCPM
    Prof.Estate
    $ $ $ $ $
    equalizer $5,000+
    group51 - 250 Employees
    place Dover , DE
    5.0
    5.0
    10 Clutch reviews
  • 13

    SKALAR

    SKALAR is a web development company based in Kharkiv, Ukraine. Founded in 2011, SKALAR's team of 12 provides web development and non-voice BPO/back office services.

    Notable Project

    SKALAR was hired by an insurance brokerage to assist with its CRM and ERP systems. SKALAR integrated the client's previous two CRM solutions and its other ERP and accounting systems into one consolidated CRM platform with telephone, ERP, and other tools.

    "We’ve increased our productivity threefold, and all client information (calls, SMSs, notes, meetings) is now stored in one place." — CIO, Insurance Brokerage

    Former Clients
    Azon
    Tactec
    Mandrivnik
    Galdent
    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Kharkiv , Ukraine
    5.0
    5.0
    1 Clutch review
  • 14

    Mobilunity

    Mobilunity is a web and mobile development company based in Kiev, Ukraine. Founded in 2010, their team of about 140 employees works mainly with small and mid-market businesses. They specialize in web development, mobile app development, CRM consulting and SI, and non-voice BPO/back office services.
    Notable Project

    Mobilunity supplied software engineers with support to build a Flash ad manager for the an education tech company. They continue to support and manage the project as more staff join the team.

    "They know the market and have good connections to find people that have specific skills." — CTO, Education Tech Company

    Former Clients
    Chip In
    DNest Agency
    Vayomar
    ZenChef
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    4.4
    4.4
    4 Clutch reviews
  • 15

    VERNA

    VERNA is an offshore IT managed services agency based in Kiev, Ukraine. They were founded in 2000 and currently have about 100 employees. Verna offers help-desk, Tier II and III data center services, hosting, productivity and cloud applications consulting, and back-office services.

    Notable Project

    A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.

    "Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm

    Former Clients
    Cargill
    Kraft Foods
    Philip Morris
    Raiffeisenbank
    Brocard
    $ $ $ $ $
    equalizer $5,000+
    group51 - 250 Employees
    place Kiev , Ukraine
    5.0
    5.0
    1 Clutch review
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  • 16

    Mindy Support

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

    $ $ $ $ $
    equalizer

    Undisclosed

    group1,001 - 10,000 Employees
    place Limassol , Cyprus
    5.0
    5.0
    2 Clutch reviews
  • 17

    KeyUA

    KeyUA is a software development company based in London with an office in Dnepropetrovsk, Ukraine. Founded in 2008, they have a team of about 40 that services multiple industries. They specialize in web development, IT managed services, and non-voice BPO/ back office services.

    Notable Project

    KeyUA developed a website to showcase a catering company's services. They developed the frontend and backend of a Jungle-based website, performed testing, and fixed bugs.

    "I’ve had bad experiences with other companies, but KeyUA is very professional and I plan on continuing the relationship when I go back to work." — Program Manager, Catering Company

    Former Clients
    LogicalWare
    Articurate
    The Football Pools
    $ $ $ $ $
    equalizer $5,000+
    group51 - 250 Employees
    place Dnepropetrovsk , Ukraine
    4.8
    4.8
    6 Clutch reviews
  • 18

    Supporto

    Supporto is a customer support agency based in Ukraine. They employ four staff who specialize in community management, social networking, and customer support for small and large businesses. Services include market analysis, solution development, content management, and design.

    Notable Project

    Supporto provided 24/7 customer service for a marketing and advertising company, including monitoring social media and moderating and participating in customer chats. They also fielded negative feedback and attempted to improve the brand’s reputation. Customers regularly leave positive feedback about their experiences with Supporto's staff.

    “Supporto saves us an enormous amount of time and allows us to focus on other tasks. We regularly get positive feedback from customers who say they receive fast responses in chats or on social media, and that chat moderators are pleasant and polite. Customers have a positive image of our company thanks to Supporto’s work.” – Marketing Officer, Marketing and Advertising Company

    Former Clients
    Emercoin
    Betmatch
    Crystals
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    1 Clutch review
  • 19

    MoveUp Solutions

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

    Former Clients
    Liberty National
    New Visions for Public Schools
    Upright Solutions
    Viabox
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Kharkov , Ukraine
    5.0
    5.0
    2 Clutch reviews
  • 20

    Erageneration

    Erageneration is a lead generation company located in Kyiv, Ukraine. Since 2017, their small team of 4 has been specializing in voice services, CRM consulting & SI, digital strategy, and more for mostly small and mid-size businesses. 

    Notable Project

    Erageneration managed campaigns and generating leads for a digital marketing agency. Erageneration's high-quality work boosted their brand awareness. The work has led to a lasting partnership between the two. 

    "It has been great." – Owner, Digital Marketing Agency

    $ $ $ $ $
    equalizer $1,000+
    group2 - 10 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    5 Clutch reviews
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