Can I work with a back-office BPO services agency on one-time projects, or only for longer-term engagements?

It is possible to work with back-office BPO services agencies on one-time projects as well as longer-term engagements; however, the ROI (return on investment) may vary depending on the type of project. Shorter projects produce results quicker than long-term projects but may not yield the same significant returns over time. More extended engagement periods allow for more comprehensive strategies to be implemented, which could result in higher ROI if done correctly and a better understanding of your business, which can significantly improve their performance.

What kind of ROI (return on investment) should I expect when hiring a back-office BPO services agency?

When hiring a back-office BPO services agency, businesses can expect a positive investment return through increased productivity and improved processes. The ROI will depend on factors such as the quality and scope of services they contract for, how well they optimize their designated tasks over time, and the overall budget allocated for the project. To maximize their returns, companies should ensure they can track key metrics such as productivity and output produced. Having access to a knowledgeable team can be beneficial since they can advise on better tactics according to current trends in the industry, enabling more effective results over time.

Top 100 Back Office BPO Services in the Philippines

The Best of November 2024

Many small-medium businesses require a lot of focus and attention in helping grow their company, services, and products. That’s why the back-office business process outsourcing has been increasing significantly each year.

Jump to Most Reviewed Companies

List of the Best Philippines Back Office BPO Firms

31

OPKO Finance
(10 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.6
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Cebu City, Philippines
OPKO Finance is an accounting firm based in Sheung Wan, Hong Kong with more than 10 employees. Founded in 2012, they provide tax preparation, payroll processing, and bookkeeping solutions for various clients.

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Clients
- CoinUp Limited
Industries
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32

MainSource 365 Tech LLC
(4 Reviews) 4.9
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Pasig, Philippines
Main Source 365 Tech is an internet security and support company located in Vero Beach, Fla. Founded in 2012, they employ four staff specializing in cybersecurity, business consulting, and IT managed services. They work with small, mid-size, and international companies, typically in business services, consumer products, and finance.

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Clients
- Sidney Woodworker & Lumber
Industries
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33

OBI Services
(3 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Mandaue City, Philippines
OBI Services is a call center company. The midsize Dipolog, Philippines-based company was launched in 2017. Their services include call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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Clients
- Meorient
- Strive Medicare
- Hotels Combined
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34

BBC Global Services
(9 Reviews) 4.4
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Davao City, Philippines
BBC Global Services is a BPO service provider based in Scotch Plains, N.J. The company, founded in 2017, has more than 40 employees and provides advertising, branding, market research, marketing strategy, IT strategy & consulting, business consulting, HR services, voice services, non-voice BPO/back office services, and finance & accounting outsourcing (FAO) services to various companies.

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Clients
- Advice Media
Industries
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35

CCK Philippines
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $10,000+
- 250 - 999 employees
- Pasig City, Philippines
Launched in 2006, CCK Philippines is a midsize. Their team offers. The agency is based in.
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36

Magellan Solutions Outsourcing Inc
(12 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $10,000+
- 250 - 999 employees
- Mandaluyong, Philippines
Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services.

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Industries
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37

Dynamic Business Outsourcing Solutions
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  4.0
- $5,000+
- 50 - 249 employees
- Quezon City, Philippines
Dynamic Business Outsourcing Solutions is an offshore staffing company headquartered in Cubao, Philippines. Founded in 2015, they now have about 30 employees. They offer voice services, non-voice BPO and back office services, and web design services to primarily midmarket firms and small businesses in the following industries: financial services, consumer products and services, and advertising and marketing.

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Clients
- Alpha Group
Industries
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38

Dialnest PTE LTD
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Iloilo City, Philippines
Dialnest PTE LTD is a call center company. Founded in 2023, the team specializes in Call Center Services, Back Office Outsourcing, Customer Service Outsourcing, and Sales Outsourcing. Their midsize firm is headquartered in Singapore, Singapore and Iloilo City, Philippines.
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Industries
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39

Staffwiz LLC
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Makati, Philippines
Staffwiz LLC is a small call center service. Established in 2021, the agency is located in New York, New York. Their services include call center services, back office outsourcing, finance & accounting outsourcing (FAO), and accounting.
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Industries
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40

Konnektors
(6 Reviews) 3.9
- Timeliness
  4.1
- Service Excellence
  4.0
- Value
  4.2
- Would Recommend
  4.0
- $1,000+
- 10 - 49 employees
- Davao City, Philippines
Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

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Clients
- SGcodeworks
Industries
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41

JOYNO INC
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Lapu-Lapu City, Philippines
Launched in 2023, JOYNO INC is a midsize telephone answering service and back office outsourcing company based in LAPU LAPU, Philippines. Their services include call center services and back office outsourcing.

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Industries
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42

Pac Biz Contact Center Outsourcing
(3 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  4.8
- $1,000+
- 50 - 249 employees
- Dumaguete, Philippines
Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services.

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Industries
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43

MySource Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Mandaue City, Philippines
MySource Solutions is a BPO firm based in Overland Park, Kan. Founded in 2017, their team of 30 serves clients in the real estate sector. Services include voice services and lead generation.

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Industries
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44

Concert 8 Solutions Inc.
(3 Reviews) 3.5
- Timeliness
  4.0
- Service Excellence
  4.2
- Value
  3.5
- Would Recommend
  3.5
- Undisclosed
- 50 - 249 employees
- Makati, Philippines
Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

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45

Reliasourcing Inc
(1 Reviews) 4.5
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 250 - 999 employees
- Pasay, Philippines
Reliasourcing Inc is a customer service outsourcing company based in Pasay, Philippines and Manila, Philippines. The midsize firm was established in 2020. Their team provides customer service outsourcing, finance & accounting outsourcing (FAO), sales outsourcing, back office outsourcing, and more.

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46

OptimumSource
(4 Reviews) 3.9
- Timeliness
  3.8
- Service Excellence
  4.1
- Value
  3.8
- Would Recommend
  3.9
- $1,000+
- 50 - 249 employees
- Pasig, Philippines
Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

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Clients
- ASX
Industries
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47

PartnerHero
(5 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.8
- Undisclosed
- 1,000 - 9,999 employees
- Quezon City, Philippines
PartnerHero is a customer service outsourcing company launched in 2014. The large team focuses on customer service outsourcing, back office outsourcing, call center services, and finance & accounting outsourcing (FAO). The agency is located in Boise, Idaho.

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Industries
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48

Helpware
(45 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.7
- Would Recommend
  4.9
- $5,000+
- 1,000 - 9,999 employees
- Taguig, Philippines
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

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Clients
- DoorDash
Industries
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49

Smiles On Demand

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Sibulan, Philippines
Smiles On Demand is a large Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Back Office Outsourcing and were established in 2013.
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Industries
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50

Cambria Software
(7 Reviews) 4.4
- Timeliness
  4.5
- Service Excellence
  4.4
- Value
  4.5
- Would Recommend
  4.4
- $25,000+
- 50 - 249 employees
- Makati, Philippines
Custom software development company Cambria Corporation was founded in 1984. The firm provides custom software development, mobile app development, web design, and web development and has a small team. The firm is headquartered in Menlo Park, California and Makati, Philippines.

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51

PREMIUMHELP
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Makati, Philippines
PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

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Industries
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52

XP Plus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cebu City, Philippines
Back Office Outsourcing company XP Plus is located in Cebu City, Philippines and Cerritos, California. Their services include Back Office Outsourcing and Customer Service Outsourcing.
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Industries
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53

Visaya Knowledge Process Outsourcing Corporation

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Makati, Philippines
Visaya Knowledge Process Outsourcing Corporation, a Back Office Outsourcing company, was established in 2007. The agency specializes in Back Office Outsourcing and Customer Service Outsourcing.
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Industries
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54

Phoenix Virtual Solutions

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Makati, Philippines
Phoenix Virtual Solutions is a Back Office Outsourcing and Finance & Accounting Outsourcing (FAO) company. Their services include Back Office Outsourcing.
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Industries
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55

Telework PH

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Baliuag, Philippines
Call center company Telework PH was founded in 2013. Their midsize team is based in Baliuag, Philippines. Their services include call center services and back office outsourcing.
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56

Remote Staff

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Makati, Philippines
Back Office Outsourcing and HR Consulting company Remote Staff was founded in 2007. The agency specializes in Back Office Outsourcing and HR Consulting, and is midsize.
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Industries
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57

SupportSave

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Cebu City, Philippines
SupportSave, an answering service company, was launched in 2004. The large team focuses on Call Center Services and Back Office Outsourcing.
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Industries
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58

Collective Solution

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Quezon City, Philippines
Collective Solution is a large answering service company founded in 2002. Their team provides Call Center Services and Customer Service Outsourcing.
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59

Hinduja Global

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10,000+ employees
- Quezon City, Philippines
Hinduja Global is a large Mumbai, India-based Back Office Outsourcing company. The team focuses on Back Office Outsourcing and HR Outsourcing.
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Industries
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60

Pepper VA

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Davao City, Philippines
Pepper VA, a small Back Office Outsourcing company, is headquartered in Davao City, Philippines. The team provides Back Office Outsourcing and Call Center Services.
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Industries
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