RemSource

RemSource was hired by CurlyRed, a creative web agency, to provide ongoing administrative support. Their tasks included answering phones, scheduling meetings, following up on proposals and accounts receivables, and providing light project management. The goal of this project was to free up time for the agency to focus on developing client relationships and creative work. The vendor was recommended by a former business coach and selected for their local presence, professionalism, and great service reputation. The team composition included the CEO of RemSource, Azi, and several assistants. The client has reported being very pleased with every assistant they have used through RemSource.

An auto transport company contracted RemSource to supplement their phone support and provide primary contact for prospects seeking quotes for their services. They also provided email support, sending follow-up messages to prospects using the company's email ticketing system. The objective was to improve social interactions with potential customers and provide courteous and prompt responses. The vendor was selected based on good online reviews and their ability to handle the company's systems and procedures consistently. The team primarily consisted of one operator, with supporting operators filling in as needed. The client appreciated the primary operator's accumulated expertise and ability to handle many situations with clients.