RemSource

RemSource provided ongoing administrative support to CurlyRed, a creative web agency. The services included answering phone calls, scheduling meetings, following up on proposals and account receivables, and light project management. The goal was to free up the client's time for more creative work and client relationship development. RemSource was selected based on their local presence, professionalism, and strong reputation. The team set up a phone system to redirect calls to a remote assistant and used Google Calendar and Google Spreadsheet for scheduling and client information management. The client expressed satisfaction with RemSource's services, particularly highlighting the excellence of their designated assistant.

In another project, RemSource was hired by an auto transport company to supplement their phone support and become the primary contact for prospects. They were also tasked with providing email support, including sending follow-up messages to prospects. The goal was to improve social interactions with potential customers and ensure calls were answered promptly and courteously. RemSource was chosen due to their positive online reviews and ability to handle the client's systems and procedures with a consistent group of operators. They reliably provided phone answering and email reply services during business days, relayed questions to dispatchers, and served as a polished public interface. The client appreciated the primary operator's expertise and ability to handle various client situations.