KODA

KODA Bots was hired by Limango Poland, an online shopping platform, to create a chatbot to automate communication with their clients, primarily to save time. The chatbot was designed to answer frequently asked questions on their social media fan page, particularly during peak marketing campaigns. KODA Bots worked with Limango's Customer Service Department to create a list of FAQs and divided them into several categories such as rules of the shopping club, product orders, complaints, and returns. The chatbot also displayed the current Outlet offer and provided product suggestions based on chosen filters. The project significantly improved Limango's daily workflow.

Komputronik, one of the biggest computer shops in Poland, contracted KODA Bots to implement an automated communication software. The software combined both customer service and marketing functionalities, allowing clients to contact the company at any time and have seamless conversations with the bot. The chatbot was also designed to enable marketing activities, inform clients about current sales and discounts, and run contests to engage customers. The project resulted in enhanced customer service and increased customer engagement.

Unity Line, a Polish ferry line operator, hired KODA Bots to create a system to automate communication with its clients and business partners. The goal was to improve customer service and quickly respond to passengers' questions. The chatbot was designed to answer frequently asked questions at any time of the day and quickly direct users to specific sections of the website. KODA Bots also created a special section for Unity Line's Agents, who regularly receive notifications about their tasks. The project resulted in improved customer service and streamlined communication with business partners.