ServeRetail
visit site- $25,000+
- 1,000 - 9,999 employees
- Norcross, GA
Client Insights
Industry Expertise
30%
25%
10%
10%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 65%
Enterprise (>$1B) 10%
Common Project Size
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Clients
This provider has not added their key clients.
Highlights from Recent Projects
ServeRetail was engaged by Avenue Supermarts Limited, a supermarket chain in India, to enhance their customer experience and satisfaction. The retail company needed comprehensive customer lifecycle management, and ServeRetail stepped in to provide a range of services. These included customer onboarding, customer services via calls, chats, and emails, after-sales support, and loyalty program management. The team from ServeRetail, consisting of 300 members, was chosen for their proximity, cultural fit, value for cost, and shared company values. The partnership, which began in January 2023, continues to thrive.
The collaboration between Avenue Supermarts Limited and ServeRetail has yielded positive results. The ServeRetail team's comprehensive customer lifecycle management has significantly improved the retail company's customer experience and satisfaction. Furthermore, the selection of ServeRetail, based on geographical location, cultural fit, value, and shared company values, has proven to be a wise decision. The ongoing collaboration, which started in January 2023, is a testament to ServeRetail's effective service delivery.