Looking for a top credit collections service?

Searching for and vetting potential partners is an exhausting process. It can be tricky to determine the best fit for your company's needs.

That's why we've created this list of the best credit collections agencies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best Debt Collection Services

  • 1
    $1,000+
    1,000 - 9,999 Employees
    Bengaluru India

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Clients
    Groupon
    Sprint
    Web2Carz
    Wyndham
    Industries
    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

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  • 2
    $1,000+
    250 - 999 Employees
    Noida India

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Clients
    MSME
    BSNL
    TIMEX
    HudCo
    Industries
    Notable Project

    An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

    "They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

  • 3
    $1,000+
    10,000+ Employees
    New York NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries
    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

  • 4
    $1,000+
    250 - 999 Employees
    Jefferson City MO

    GroupOne Health Source is a full service medical billing and consulting firm based in Jefferson City, Mo. Since 1991, their current team of 108 has been specializing in non-voice BPO services, voice services, and transcription for clients in the medical field. 

    Clients
    Sunshine Pediatrics
    Prime Healthcare Providence
    South Boston Pediatrics
    Tampa Cardiac Specialists
    Industries
    Notable Project

    A health company needed assistance with their medical billing. GroupOne Health Source provided the long-term service at an affordable price. The staff now has less work to complete since the agency came aboard.

    "Our company saves 20 man-hours on a monthly basis."– Administrative Manager, Health Company

  • 5
    $1,000+
    250 - 999 Employees
    South Jordan UT

    AdvancedMD is a business process outsourcing firm for the healthcare industry. Based in South Jordan, Utah, they have  a branch office in Springfield, Mass. The team was founded in 1999 and includes 590 employees. AdvancedMD offers a wide variety of solutions for independent practices. Their services include non-voice BPO, voice call outsourcing, and integration of medical and enterprise software.

    Clients
    Lineagen
    Center for Balanced Health
    Greenhill Family Clinic
    Industries
    Notable Project

    AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

    "[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

  • 6
    $1,000+
    10 - 49 Employees
    Fresno CA

    Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

    Clients
    Imhoff Sunland Insurance Services
    Eladio’s Bail Bonds
    Law Offices of Sheri Rich Mount
    Industries
    Notable Project

    Capital Collections assisted a financial company in collecting past due bills, processing calls through an Automatic Call Distributor as well as making manual calls themselves. They recovered most of the money that was past due.

    "They are a versatile, well educated, trained, and professional workforce." - IT Director, Financial Company

  • 7
    $1,000+
    10 - 49 Employees
    Sycamore IL

    Rozlin Financial Group, Inc. is a licensed and bonded collection agency founded in 2008 in Sycamore, Ill. with no more than 50 employees. They offer voice services and back-office services for small and mid-market firms alike.

    Clients
    Petland
    Industries
    Notable Project

    Rozlin Financial Group, Inc. provided collection services for a surgery center. The center has Rozlin Financial Group, Inc. collect from uncollectible accounts. The center has had success with collections thanks to Rozlin Financial Group, Inc.’s assistance.

    “Workflow is great. They communicate very well and are super efficient and responsive.” - Administrative Assistant, Surgery Center

  • 8
    $10,000+
    250 - 999 Employees
    Dorval Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Clients
    Microsoft
    3M
    Bell
    Industries
    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

  • 9
    $5,000+
    250 - 999 Employees
    Kyiv Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients
    eKomi Ltd
    OneLook
    NectarDesk
    Industries
    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

  • 10
    $1,000+
    10 - 49 Employees
    Nashville TN

    Capital Accounts LLC is a collection service based in Nashville, Tenn., run by a team of less than 50 people. Since their founding, they have offered their services in collection of overdue balances, primarily in the fields of healthcare and business services.

    Industries
    Notable Project

    Capital Accounts LLC worked with a medium-sized company to collect their overdue balances. Capital Accounts LLC made an average of 80 calls a day and managed to save the company 40% of their earnings through their collection services.

    "I think the quality of Capital Accounts is outstanding. They also appear to be environmentally friendly." - Administration Director, Medium-sized Company

  • 11
    $1,000+
    250 - 999 Employees
    Bengaluru India

    Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

    Industries
    Notable Project

    Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

    "[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

  • 12
    $1,000+
    50 - 249 Employees
    Oak Brook IL

    NCC is a collection agency based in Oak Brook, Ill. and was founded in 1969. Their team of 50 employees specializes in voice services and non-voice BPO. They primarily work with clients in the healthcare and medical industries. 

    Industries
    Notable Project

    NCC provided collections and calls services for a real estate firm. They handled bill collection and and appointment setting for the client, allowing them to focus on the core aspects of their business. The client was happy with the quality of their service.

    “Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.” – Owner, Real Estate Firm
     

  • 13
    $1,000+
    50 - 249 Employees
    Knoxville TN

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

    Clients
    Dental Practices
    Primary Care Providers
    Industries
    Notable Project

    Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

    "Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

  • 14
    $1,000+
    1,000 - 9,999 Employees
    Mumbai India

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Industries
    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

  • 15
    Undisclosed
    50 - 249 Employees
    New Westminster Canada

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries
    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

  • 16
    $1,000+
    2 - 9 Employees
    Colorado Springs CO

    Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

    Industries
    Notable Project

    Worldwide Call Centers provides inbound lead generation and voice support for a U.S. financial services firm. The client needed more detailed phone records and consistent leads on phone calls and was placed with an agency by Worldwide Call Centers. In addition to strong lead generation, the Worldwide Call Centers team saves the client around $2,000 monthly on in-house labor costs.

    "They give us much better communication...They save us about $2,000 per month." – Finance Manager, Financial Services Firm

  • 17
    $1,000+
    10 - 49 Employees
    Richardson TX

    VoiceStamps is a professional IVR hosting and design service provider based in Richardson, Texas. Founded in 1999, their now 2 person team specializes in voice services and transcription. VoiceStamps works with a variety of industries including business & financial services and healthcare.

    Industries
    Notable Project

    An IT company hired VoiceStamps for their outbound dialing services. Their goal was to save money, considering they handle about 70% of calls a day. The client thinks VoiceStamps provides them with great work and information.

    "Their quality is their best strength."– Owner, IT Company

  • 18
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 19
    $10,000+
    50 - 249 Employees
    Buenos Aires Argentina

    LinkSolution is a digital agency based in Buenos Aires, Argentina, and founded in 2007. With over 50 members, they specialize in voice services, IT managed services, and application management and support solutions for small businesses across various industries.

    Clients
    Ford
    Volvo
    Massalin Particulares
    Industries
    Notable Project

    LinkSolution developed a data center inventory system for an oil and energy firm. The goal of the system was to reduce working times overall. The system reduced inventory errors by 80% and hours spent on work by 60%.

    “Once the project was finished, we understood that we had a technological partner for future challenges.” - IT Manager, Oil & Energy Firm

  • 20
    $1,000+
    10 - 49 Employees
    Devon United Kingdom

    Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

    Clients
    Whatever Mobile
    Hummingbird Cancer Center
    BabyGroup
    ITB
    Industries
    Notable Project

    Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

    "Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

  • 21
    $10,000+
    10 - 49 Employees
    Chatswood Australia

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients
    MaMa Ka'Z
    Industries
    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

  • 22
    $1,000+
    50 - 249 Employees
    Jamshedpur India

    I-conicsolutions LLC is a medical billing firm headquartered in Jamshedpur, India. Founded in 2018, their team of over 100 employees serve small business and midmarket clients. Services include BPO, voice services, and business consulting.

    Notable Project

    I-conicsolutions LLC handles invoicing for an urgent care facility.. Since then, they've assisted the clinic with patient scheduling, billing claims to insurance providers, and following up on balances.

    "They provide everything we ask for in a timely manner, and the quality of work is great." – Office Manager, Urgent Care Facility

  • 23
    $1,000+
    10 - 49 Employees
    Newark NJ

    Management consulting firm OfficeCalls was founded in 2017. With headquarters in Newark, N.J., they have a team of three. They specialize in voice services, non-voice BPO and back-office services, and HR services. 

    Notable Project

    OfficeCalls worked with a marketing firm to provide phone marketing services. They provide staff to address customers’ questions and issues. They set up an outbound calling process to solve customer problems and improve their experience. The client appreciated the quality of their service. 

    “They handle our calls with the utmost care and knowledge.” — Marketing Communications Manager, Marketing Firm

     

  • 24
    $1,000+
    10,000+ Employees
    Cincinnati OH

    Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

    Clients
    Humana
    FirstEnergy
    Industries
    Notable Project

    A global manufacturer hired Convergys to expand its online support to social media platforms. The two collaborated on various new practices: developing response KPIs, improving volume and traffic control, and measuring customer satisfaction. They consistently exceeded the client’s satisfaction measures.

     

  • 25
    $1,000+
    50 - 249 Employees
    Quezon City Philippines

    Dynamic Business Outsourcing Solutions is an offshore staffing company headquartered in Cubao, Philippines. Founded in 2015, they now have about 30 employees. They offer voice services, non-voice BPO and back office services, and web design services to primarily midmarket firms and small businesses in the following industries: financial services, consumer products and services, and advertising and marketing.

    Clients
    Progressive Direct
    Escudo
    Click Profits
    Industries
    Notable Project

    Dynamic Business Outsourcing Solutions provided an administrative support solution for an insurance brokerage. They conducted screenings and interviews, directed training initiatives, and provided facilities for employees. They offered cost-effective assistance that enabled process improvements.

    "...our dealings with their team have been great." — Claims Manager, Insurance Brokerage 

  • 26
    $1,000+
    50 - 249 Employees
    6th Of October Egypt

    Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.

    Clients
    Bosta
    Industries
    Notable Project

    A logistics and shipping company hired Fusion Global Services (FGS) to provide outsourced call center services to augment their in-house call center. FGS agreed to the number of calls that the company needed them to do, the average handling time per call, and the quality of each call. FGS has been delivering on these metrics and, if any issues come up that need to be fixed of adjusted, they are quickly fixed.

    "They adapt to our business and make sure they have proposals to make sure we’re always succeeding." - Head of Customer Care, Logistics and Shipping Company

  • 27
    $10,000+
    50 - 249 Employees
    Brooklyn NY

    Nisos Technologies is a digital innovation lab headquartered in Navi Mumbai, India with an office in Brooklyn, NY. Founded in 2012 and currently employing around 25 professionals, Nisos works primarily with small businesses in the health care and medical industries. The team specializes in web development and mobile app development services.

    Clients
    Amazon
    vFit Technologies
    Gigaspaces
    Mt Sinai Hospitals
    Industries
    Notable Project

    Nisos worked with an organic grocery store in developing a website and mobile app that aims to provide store inventory in real time. Nisos provided hours of free consultations and provided innovative solutions throughout the project.

    "Nisos Technologies was knowledgeable and very quick to respond." - CEO, Organic Grocery

  • 28
    $1,000+
    50 - 249 Employees
    Montego Bay, St. James Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries
    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

  • 29
    $1,000+
    10 - 49 Employees
    Falls Church VA

    Bay Business Group is a voice services firm based in Falls Church, Va. The team of 12 specializes in FAO, non-voice BPO/back office services and voice services. They work with clients primarily in the non-profit industry.

    Industries
    Notable Project

    Bay Business Group worked on payment processing for an IT company. The client was appreciative of their work throughout the project.

    “This service is necessary for the company, and we are very satisfied. It helps us save time and money.” – Director, IT Company

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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