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Top 100 Collections Agencies

December 2022

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List of the Best Debt Collection Services

  • 1
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Lexington, KY

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provided staffing services, including project management and client-facing interaction.

    "The service that they provided—and the support behind it—was extraordinary."

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  • 2
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients

    • eKomi Ltd
    • OneLook
    • NectarDesk

    Industries

    Notable Project

    LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product.

    "The project has been very successful — LimTC truly feels like an extension of our company."

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  • 3
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $50,000+
    • 10,000+ employees
    • Wei Fang Shi, China

    Welsend Telecom Co., Ltd. Is a CRM consulting and SI company. Their large team is in Weifang, China; Chengdu, China; Mianyang, China and Rizhao, China. Their services include CRM consulting and SI, voice services, and non-voice bpo/back office services. The firm was founded in 1999.

    Industries

    Notable Project

    Welsend had sent 300 staff members to provide call center services for an airline. These included project managers, operation managers, floor supervisors, team managers and more. 

    "We really appreciate the accountability of Welsend team from their ops to top management."

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  • 4
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bengaluru, India

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Clients

    • Groupon
    • Sprint
    • Web2Carz
    • Wyndham

    Industries

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

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  • 5
    • $1,000+
    • 50 - 249 employees
    • Durrës, Albania

    Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.

    Clients

    • KlimaTek
    • Korrieri

    Industries

    Notable Project

    Dalerio Consulting provides ongoing web design and digital marketing services. They built the website in WordPress and are currently promoting it on social media.

    "Everything I have asked for so far in terms of design they’ve delivered." 

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  • 6
    • $1,000+
    • 250 - 999 employees
    • Los Angeles, CA

    Outsource and Save, a call center company, was launched in 2019. Based in Los Angeles, California, their midsize team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.

    Industries

    Notable Project

    Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.

    "I appreciated how thorough the intake call was."

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  • 7
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Clients

    • MSME
    • BSNL
    • TIMEX
    • HudCo

    Industries

    Notable Project

    Go4Customer provides call center services.

    "The workflow was perfect."

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  • 8
    • Undisclosed
    • 50 - 249 employees
    • Torreón, Mexico

    Founded in 2014, Remote Team Solutions is an HR services company headquartered in La Laguna, Mexico, with a secondary location in Las Vegas. Their team of around 10 focuses on HR consulting and non-voice BPO/back office services.

    Clients

    • Now Prop Preservation LLC
    • ASI Inc.

    Industries

    Notable Project

    Remote Team Solutions developed an e-commerce website and app for a winery. Their team also assisted with the client’s brand identity, videos, marketing, and trademarking.

    “While we’ve been working with them for a short time, I’ve seen more results in 6 months than in the past 3 years.”

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  • 9
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • South Jordan, UT

    AdvancedMD is a business process outsourcing firm for the healthcare industry. Based in South Jordan, Utah, they have  a branch office in Springfield, Mass. The team was founded in 1999 and includes 590 employees. AdvancedMD offers a wide variety of solutions for independent practices. Their services include non-voice BPO, voice call outsourcing, and integration of medical and enterprise software.

    Clients

    • Lineagen
    • Center for Balanced Health
    • Greenhill Family Clinic

    Industries

    Notable Project

    AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

    "[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

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  • 10
    • $10,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

    Clients

    • Telco
    • Media Broadcast
    • Insurance
    • Energy

    Industries

    Notable Project

    SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment services.

    "They have a sustainable performance YOY, and their strong effort enables them to reach our targets."

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  • 11
    • $1,000+
    • 10 - 49 employees
    • Los Angeles, CA

    Tech Fi Technologies is an IT company founded in 2016 in Gurugram, India. With no more than 50 experts, they offer voice services, web development, and web design solutions for clients ranging from small firms to large companies in the fields of e-commerce and education.

    Industries

    Notable Project

    In need of a website, a law firm hired Tech Fi Technologies to showcase their services in a customized way.

    "They worked diligently to finish action items as quickly as possible."

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  • 12
    • $1,000+
    • 250 - 999 employees
    • Pasig, Philippines

    Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.

    Clients

    • Casera
    • Lumina
    • Global Source Trading
    • Nogu Studio

    Industries

    Notable Project

    Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.

    "Their service is great! They are definitely contributing to the growth of our business."

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  • 13
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Canton, OH

    Ameridial is a call center agency. They are headquartered in North Canton, Ohio, and have additional offices in Greenville, S.C. and Bangor, Maine. Founded in 1987, Ameridial has about 193 employees that provide non-voice BPO and back office services.  Clients are in the healthcare, nonprofit, and consumer products and services sectors. 

    Clients

    • Flexigroup
    • Monat
    • Samsung
    • KFC

    Industries

    Notable Project

    Ameridial provides call center services and outreach for a data modeling company. The team performs inbound and outbound calls, web service and IVR in this 10-year ongoing partnership.

    "They truly want the program to be successful."

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  • 14
    • $1,000+
    • 10 - 49 employees
    • Fresno, CA

    Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

    Clients

    • Imhoff Sunland Insurance Services
    • Eladio’s Bail Bonds
    • Law Offices of Sheri Rich Mount

    Industries

    Notable Project

    Capital Collections assisted a financial company in collecting past due bills, processing calls through an Automatic Call Distributor as well as making manual calls themselves. They recovered most of the money that was past due.

    "They are a versatile, well educated, trained, and professional workforce." - IT Director, Financial Company

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  • 15
    • $1,000+
    • 10 - 49 employees
    • Nashville, TN

    Capital Accounts LLC is a collection service based in Nashville, Tenn., run by a team of less than 50 people. Since their founding, they have offered their services in collection of overdue balances, primarily in the fields of healthcare and business services.

    Industries

    Notable Project

    Capital Accounts LLC worked with a medium-sized company to collect their overdue balances. Capital Accounts LLC made an average of 80 calls a day and managed to save the company 40% of their earnings through their collection services.

    "I think the quality of Capital Accounts is outstanding. They also appear to be environmentally friendly." - Administration Director, Medium-sized Company

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  • 16
    • $1,000+
    • 250 - 999 employees
    • Overland Park, KS
    1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.

    Clients

    • Groupon
    • Isango
    • Instacart
    • HomeLight

    Industries

    Notable Project

    1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

    "They moved quickly and provided quality candidates."

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  • 17
    • Scheduling

      3.9
    • Quality

      4.1
    • Cost

      3.2
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 18
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Richardson, TX

    VoiceStamps is a professional IVR hosting and design service provider based in Richardson, Texas. Founded in 1999, their now 2 person team specializes in voice services and transcription. VoiceStamps works with a variety of industries including business & financial services and healthcare.

    Industries

    Notable Project

    An IT company hired VoiceStamps for their outbound dialing services. Their goal was to save money, considering they handle about 70% of calls a day. The client thinks VoiceStamps provides them with great work and information.

    "Their quality is their best strength."– Owner, IT Company

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  • 19
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Dhaka, Bangladesh

    ASL is a business process outsourcing firm located in Dhaka, Bangladesh with a team of fewer than 50 employees. Started in 2012, the team provides both non-voice and voice services, social media marketing, and more, to mid- and small-sized businesses.

    Clients

    • Kairos Living
    • Pool Guard USA
    • Accordion Group Australia
    • Property Recruitment Company UK

    Industries

    Notable Project

    ASL BPO provided staff augmentation to a property preservation company. They reduced the workload of the client's staff by processing work orders using PPW and sending them directly to national companies.

    "Whenever we may have an issue, they are open to our critique and implement anything we need to be changed."

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  • 20
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Antipolo, Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients

    • Jay Factory
    • Influence Tree
    • AVID Logistics

    Industries

    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

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  • 21
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Medellín, Colombia

    Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    Origen BPO provides ongoing customer support services for an IT consultant firm. 

    "Our client’s perception of services has been improving ever since."

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Knoxville, TN

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

    Clients

    • Dental Practices
    • Primary Care Providers

    Industries

    Notable Project

    Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

    "Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

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  • 23
    • $50,000+
    • 250 - 999 employees
    • San Diego, CA

    Based in Tijuana, Mexico and Tijuana, Mexico, Redial BPO Call Center is a midsize non-voice bpo/back office services and answering service company. Their services include non-voice bpo/back office services and voice services.

    Clients

    • Soaren Management
    • Credit Serve
    • Zen Resolve
    • Frontline Asset Strategies

    Industries

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  • 24
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      4.2
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Oak Brook, IL

    NCC is a collection agency based in Oak Brook, Ill. and was founded in 1969. Their team of 50 employees specializes in voice services and non-voice BPO. They primarily work with clients in the healthcare and medical industries. 

    Industries

    Notable Project

    NCC provided collections and calls services for a real estate firm. They handled bill collection and and appointment setting for the client, allowing them to focus on the core aspects of their business. The client was happy with the quality of their service.

    “Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.” – Owner, Real Estate Firm
     

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  • 25
    • Scheduling

      3.5
    • Quality

      4.0
    • Cost

      3.0
    • NPS

      3.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Jefferson City, MO

    GroupOne Health Source is a full service medical billing and consulting firm based in Jefferson City, Mo. Since 1991, their current team of 108 has been specializing in non-voice BPO services, voice services, and transcription for clients in the medical field. 

    Clients

    • Sunshine Pediatrics
    • Prime Healthcare Providence
    • South Boston Pediatrics
    • Tampa Cardiac Specialists

    Industries

    Notable Project

    A health company needed assistance with their medical billing. GroupOne Health Source provided the long-term service at an affordable price. The staff now has less work to complete since the agency came aboard.

    "Our company saves 20 man-hours on a monthly basis."– Administrative Manager, Health Company

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  • 26
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

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  • 27
    • $1,000+
    • 10 - 49 employees
    • Sycamore, IL

    Rozlin Financial Group, Inc. is a licensed and bonded collection agency founded in 2008 in Sycamore, Ill. with no more than 50 employees. They offer voice services and back-office services for small and mid-market firms alike.

    Clients

    • Petland

    Industries

    Notable Project

    Rozlin Financial Group was brought in to handle payment collections. This involvement served as a follow-on to another of their client’s projects, in which another company set up a billing service.

    “While I don’t think we’re collecting on a large number of our outstanding bills, we consistently receive something.”

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  • 28
    • $1,000+
    • 10 - 49 employees
    • Perth, Australia

    BPO VA - Out of Business is a non-voice bpo/back office services and answering service company. They specialize in non-voice bpo/back office services and voice services and were launched in 2016. The firm is in Perth , Australia and Melbourne , Australia.

    Industries

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  • 29
    • $5,000+
    • 250 - 999 employees
    • El Segundo, CA

    IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees.  IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

    Industries

    Notable Project

    A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

    "They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

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  • 30
    • Scheduling

      3.0
    • Quality

      3.0
    • Cost

      3.0
    • NPS

      3.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Mumbai, India

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Industries

    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

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