Top 100 Payment Processing Companies

Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone app to Ring4.

"Everyone from Unity is cheerful, upbeat, and positive, on all levels."

Remote CoWorker provides a cleaning company with customer support services. The client has walked them through the software they utilize, and Remote CoWorker optimized them using their expertise. 

"I have tried 2-3 companies, and Remote CoWorker has worked out the best."

A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

"We have enjoyed working with Connext and have developed a deep relationship with the company."

Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.

"I always feel highly supported by the team leads and I really appreciate their attentiveness."

WePay assisted a small company with payment processing. The company's services made payments more efficient, secure, and intuitive. In addition, WePay saved the client up to 8 hours of work per month. 

"They have a short turnaround time and will process the transaction anytime, which could not be done here." — Owner, Small Company

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

"They have an outstanding workflow — the process I have been through with this team has been seamless."

Smart Solutions HR provider presented several resources to supplement a contact center's needs for specified specialists. The team continues to deliver highly qualified professionals for various projects.

"Their involvement helps us provide qualitative services to our clients."

Dalerio Consulting provides ongoing customer support services to an iGaming startup. They assist them with chat and email tasks to support players and interested customers. 

"The workflow is very effective. We are in constant contact regarding the project."

iSolve Technologies created an employee onboarding platform for expedited new employee training processes. They incorporated modules, an introduction, and videos.

"Whenever I need support, they’ll come to my office immediately and rectify the error."

ARDEM Incorporated manages data entry for a government agency in New York City. The client processes massive volumes of data from various sources and needed to make their system more efficient. ARDEM's services save an average of 1200 labor-hours a month. The client has commented that ARDEM provides the best services in their niche, and finds these solutions vastly preferable to in-house manual data entry.

"It helps save time and allows records to be organized and stored. They have the ability to do what they promise." — HR Manager, Government Agency

Baltic Assist handles the data collection process of all retail transactions for an international tobacco manufacturing company. The client works directly with one data analyst from the vendor's team.

"They communicate very fluently. "

A marketing and advertising company has partnered with Pexly for BPO services. The team manages the manual clearing process of the company's cashback platform receipts. 

"A major advantage is their ability to scale up quickly."

Virtual Employee worked with a call center company to supply virtual assistant services that would assist the client in reducing redundancies while streamlining its tasks. The client was particularly pleased with Virtual Employee's communication and data entry processing tools. 

"They offer great savings and are cost-effective." - Executive, Call Center Company

ASL BPO is conducting a variety of tasks be it for business functions or special projects. They process a daily report, pulling data on properties, and augmenting the internal employee team's efforts.

"I find their timeliness the most impressive, as well as their ability to do almost anything we ask of them."

Wexpand has provided recruitment services for a fashion consulting company. The team is tasked with conducting interviews and identifying candidates for staff.

"They are great with communication and have a seamless process for hiring with a quick turnaround."

SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

"Communication is their strong suit." —Finance Manager, Business Services Company

The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
 

Ansafone Contact Centers provided customer service representatives and call infrastructure for a government subcontractor fulfilling a contract to provide emergency response services to hurricane areas.

“We were able to establish a daily call with status updates that we needed, and that helped the project stay on track.”

Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

Direct TPV has provided customer verification for a business services company for the past three years. The client says that their cost and quality of work are extremely strong. 

"They save us about $70 per month." —Business Development Executive, Business Services Company

4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

"Their quality of service is excellent." - IT Director, IT Company

TravCom provided data entry for a transportation company to balance and perform specific reporting for their clientele. TravCom’s service provides daily data so the company can successfully cross-check and compare their bookings. 

“The ease of use is the biggest strength of Travcom." – Finance Manager, Transportation Company 

Auxis provides manages IT services for a worldwide nonprofit organization. They offer offsite support, monitoring IT infrastructure, networks, and data centers, which are based on Azure Cloud.

“They follow through, assess issues, and adjust based on those issues.”

A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

"So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

Intelegencia has helped a critical messaging services provider migrate their app code to AWS. Taking over from a previous vendor, the team has also handled the company’s DevOps and maintenance needs. 

“We’ve truly integrated them into our processes; we consider them a part of our family.”