Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.
A logistics and shipping company hired Fusion Global Services (FGS) to provide outsourced call center services to augment their in-house call center. FGS agreed to the number of calls that the company needed them to do, the average handling time per call, and the quality of each call. FGS has been delivering on these metrics and, if any issues come up that need to be fixed of adjusted, they are quickly fixed.
"They adapt to our business and make sure they have proposals to make sure we’re always succeeding." - Head of Customer Care, Logistics and Shipping Company