What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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781

Max Data Bank

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Max Data Bank is a Customer Service Outsourcing company. They were established in 2014 and specialize in Customer Service Outsourcing and Call Center Services.
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782

Imperatif Call Centre Partners

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Banyo, Australia
Imperatif Call Centre Partners, an answering service, is in Banyo, Australia. The team focuses on Call Center Services and Direct Marketing.
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Industries
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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783

Profcallcenter

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kyiv, Ukraine
Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.
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784

Sparksense

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Frick, Switzerland
Sales Outsourcing company Sparksense was established in 2017. The firm focuses on Sales Outsourcing and Business Consulting, and is small.
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Industries
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785

Cherry Berry UCM

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Phone answering service Cherry Berry UCM was launched in 2023. The team focuses on Call Center Services and is based in Lahore, Pakistan.
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Industries
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786

Televerde

(0 Reviews)

Not yet reviewed.
- $250,000+
- 250 - 999 employees
- Phoenix, AZ
Televerde is a Sales Outsourcing company in Phoenix, Arizona. They offer Sales Outsourcing and Call Center Services and were launched in 1994.
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787

Maven TM

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Carlow, Ireland
Maven TM is a phone answering service. The firm is in Carlow, Ireland. Their team focuses on Call Center Services and Sales Outsourcing.
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Industries
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788

ICC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kyiv, Ukraine
ICC is a call center service. They are located in Kyiv, Ukraine. Their team offers Call Center Services.
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789

REACH
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Toronto, Canada
REACH is an AI company and generative ai company founded in 2022. The small team focuses on Artificial Intelligence and generative ai. The agency is based in.
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790

Tovie AI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, England
Tovie AI is an artificial intelligence company in London, England. They offer Artificial Intelligence and AI Consulting.
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Clients
- BNP Paribas Cardif
Industries
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791

Affiliated Outsourcing
(1 Reviews) 3.0
- Timeliness
  2.0
- Service Excellence
  2.5
- Value
  2.0
- Would Recommend
  0.5
- $1,000+
- 10 - 49 employees
Affiliated Outsourcing is a business process outsourcing firm headquartered in Los Angeles; the main call center is in Bacolod City, Philippines. Founded in 2016, Affiliated Outsourcing has just under 50 employees. They offer voice and non-voice outsourcing services, including medical billing, telemarketing, and data entry. Clients are in a range of sectors including retail, manufacturing, and financial services.

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Clients
- HasTech
Industries
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792

Primary BPO
(2 Reviews) 3.8
- Timeliness
  4.5
- Service Excellence
  4.0
- Value
  3.8
- Would Recommend
  4.0
- $1,000+
- 50 - 249 employees
- Sheridan, WY
Primary BPO, a back office outsourcing company, was launched in 2023. They are located in Rigby, Idaho and have a midsize team. Their services include back office outsourcing, call center services, transcription, and recruitment process outsourcing.
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Industries
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793

Answer4u

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Nottingham , England
Answer4u, an answering service company, focus on Call Center Services and Customer Service Outsourcing. They were established in 2004.
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Industries
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794

Belsons Digital
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $25,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Belsons Digital is a branding company in Dubai, United Arab Emirates. The firm provides branding, social media marketing, content marketing, search engine optimization, and more and has a small team.The firm was founded in 2024.
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795

Tenba Group
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Livadhia, Cyprus
Tenba Group is a digital marketing agency founded in 2018 in Livadia, Cyprus. Their team of no more than 10 offers digital strategy, PPC, and SEO solutions for clients ranging from small startups to large companies.

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Clients
- SAP
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796

Raya CX

(0 Reviews)

Not yet reviewed.
- $10,000+
- 1,000 - 9,999 employees
- Dubai, United Arab Emirates
Raya CX is a Back Office Outsourcing company. They were launched in 2001, and their services include Back Office Outsourcing and Call Center Services.
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Industries
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797

Digital Corn
(5 Reviews) 4.4
- Timeliness
  4.6
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.7
- $1,000+
- 50 - 249 employees
- Noida, India
Digital Corn is an application management & support company based in Noida, India. The firm provides application management & support, mobile app development, search engine optimization, web design, and more and has a midsize team.The firm was established in 2007.

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798

Volans Infomatics Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Noida, India
Volans Infomatics Pvt. Ltd. Is a Noida, India-based call center. Their services include Call Center Services and Back Office Outsourcing.
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Industries
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799

ARMOUR Digital Marketing Agency
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
ARMOUR Digital Marketing Agency is a branding company. Their small team is headquartered in Tel Aviv-Yafo, Israel. The firm specializes in Branding, Social Media Marketing, Search Engine Optimization, Pay Per Click, and more. The firm was launched in 2021.
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800

Datalyst LLC
(2 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Lakeville, MA
Datalyst LLC is an IT firm headquartered in Lakeville, Mass. Founded in 2010, they have a team of 10 employees. Their main focus lines are It managed services, cybersecurity, and IT staff augmentation.

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801

Managed Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- West Ipswich, Australia
Managed Solutions was founded in 1995 and is headquartered in West Ipsich, Australia. Their team of about 25 focuses primarily on delivering IT managed services, IT strategy consulting, and cloud consulting and SI to their customers.

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Clients
- Weiss and Company
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802

Covent Informatics
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.8
- $10,000+
- 10 - 49 employees
- Hyderabad, India
Covent Informatics is a software agency founded in 2015 with fewer than 50 experts. Based in Hyderabad, India, they offer web design, UX/UI design, and custom software development services for small businesses in the fields of advertising, arts, and business services.

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Clients
- Shanmugha Fibres and Coirs Shanmugha
Industries
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803

Healthy Technology Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Las Vegas, NV
Healthy Technology Solutions is an IT firm based in Las Vegas with more than two experts. Since their founding in 2020, they have offered IT managed services, IT strategy consulting, and cloud consulting solutions to small and mid-market businesses alike.

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Clients
- Vivida Dermatology
Industries
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804

Integral Computer Consultants
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Boston, MA
IT managed services company Integral Computer Consultants was launched in 2001. Their small team is headquartered in Boston, Massachusetts and Doral, Florida and specializes in IT managed services, IT strategy consulting, cloud consulting & SI, cybersecurity, and more.

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Industries
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805

H&K Soft Company
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Warszawa, Poland
H&K Soft Company is an e-commerce development firm. They provide e-commerce development, custom software development, web development, mobile app development, and more and were established in 2021. Their small team is headquartered in Batumi, Georgia.
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Industries
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806

World Performance Group Ltd.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- București, Romania
World Performance Group Ltd. Is an answering service company. Founded in 2012, the team focuses on Call Center Services and Customer Service Outsourcing.
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Industries
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807

ExpertCallers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
Launched in 2002, ExpertCallers is a midsize Princeton, New Jersey-based answering service company. Their services include Call Center Services and Business Consulting.
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Industries
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808

Joon Joon Answers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New York, NY
Joon Joon Answers is a call center founded in 2000. The team focuses on Call Center Services and Digital Strategy and is based in New York, New York and Aventura, Florida.
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Industries
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809

Voice Overs in SPanish

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lawrenceville, GA
Voice Overs in SPanish is a Lawrenceville, Georgia-based call center. Their services include Call Center Services.
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Industries
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810

Major Visibility
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Swindon, England
Based in Swindon, United Kingdom, Major Visibility is a small web design company. Established in 2023, the team provides web design, social media marketing, graphic design, branding, and more.

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