Outsource Tel

Outsource Tel worked with Wocap, a company dedicated to optimizing cash flow, to support the growth of their business without stressing their core team. Wocap enlisted Outsource Tel’s services to strengthen their IT operations, establish a more organized back-office system, and provide additional support as the company continues to grow and expand its operational requirements. Outsource Tel assigned a dedicated team to Wocap for both IT and back-office needs, focusing on relieving Wocap's core team from routine and administrative tasks and enabling them to concentrate on driving their business growth initiatives.

Outsource Tel's approach to this engagement was one of an ongoing operational support partnership. They reviewed Wocap's workflows and operational bottlenecks before deciding which responsibilities to transfer to their external team. The IT side of the engagement included resolving routine technical issues, user support, and escalating complex matters. For the back-office operations, Outsource Tel provided administrative processing, data organization, documentation support, and general administrative assistance among others. Their understanding of Wocap's operational context was critical in creating a team specifically attuned to Wocap's business.

Wocap found value in Outsource Tel's ongoing engagement structure because as their platform and clientele grew, their operational needs evolved. From this partnership, they benefited from Outsource Tel's IT support, technical issue resolutions, back-office operational assistance, administrative and data-management support, and operational reporting. Outsource Tel proved instrumental in providing Wocap an additional operational layer without the need to build every support function internally, helping Wocap to continue growing their platform and client base smoothly.