What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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811

Insight Customer Call Solutions ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Noida, India
Insight Customer Call Solutions ltd. Is an answering service company. They are in Noida, India and New Delhi, India and have a large team that focuses on voice services and non-voice bpo/back office services. The agency was launched in 2004.
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812

OnCalla - Contact Center Services
(1 Reviews) 3.5
- Timeliness
  5.0
- Service Excellence
  3.5
- Value
  3.5
- Would Recommend
  2.5
- $25,000+
- 250 - 999 employees
- Sheridan, WY
OnCalla - Contact Center Services is a midsize call center company. Founded in 2005, the company is based in Sheridan, Wyoming. Their services include voice services.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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813

Bandwagon Telemarketing Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Longparish, United Kingdom
Bandwagon Telemarketing Ltd, a call center company, is located in Longparish, United Kingdom and Blackpool, United Kingdom. The midsize agency was founded in 2020. Their team offers voice services and CRM consulting and SI.
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814

Pocket Receptionist

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lowestoft , United Kingdom
Pocket Receptionist is a midsize answering service. Headquartered in Lowestoft , United Kingdom, the company was founded in 2016. Their services include voice services.
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815

Packet Fusion

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Pleasanton, CA
Packet Fusion is an answering service company. Their midsize team is in Pleasanton, California and Pleasanton, California. Their services include voice services.
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816

Epic Receptionists

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Canton, MI
Epic Receptionists is a call center service. Their small team is headquartered in Canton, Michigan. Their services include voice services. The company was established in 2020.
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817

2B Connected Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Christchurch, New Zealand
2B Connected Limited is an answering service company. They are located in Christchurch, New Zealand and have a midsize team. Their services include voice services, non-voice bpo/back office services, and other marketing.

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818

Mekka Communications Incorporated

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Mekka Communications Incorporated, a call center service, was established in 2021. Headquartered in Toronto, Canada, their small team specializes in voice services.

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819

Front Office Staff-Reno

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Reno, NV
Front Office Staff-Reno is a Reno, Nevada-based answering service. The small firm was founded in 2008. Their services include voice services, market research, marketing strategy, business consulting, and more.
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820

Calltastic

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Santa Monica, CA
Located in Santa Monica, California, Calltastic is a business consulting company. The midsize agency was launched in 2020. Their services include business consulting, call center services, customer service outsourcing, sales outsourcing, and more.
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821

Digital Hearts Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Shinjuku City, Japan
Translation company Digital Hearts Co., Ltd. Is located in Shinjuku City, Japan; Torrance, California; Shanghai, China and Seoul, South Korea. Launched in 2001, the large team focuses on translation, call center services, customer service outsourcing, custom software development, and more.
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822

Xcellerate Labs

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Carlton, United Kingdom
Sales outsourcing company Xcellerate Labs is based in Carlton, United Kingdom. The midsize team focuses on sales outsourcing, demand generation marketing, event marketing, digital strategy, and more. The agency was founded in 2020.
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823

Grow Your Sales Pipeline

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Eden Prairie, MN
Grow Your Sales Pipeline is a human resources agency. They offer HR services, voice services, email marketing, event marketing & planning, and more and were founded in 2010. Their small team is Eden Prairie, Minnesota-based.
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824

Leadaro

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Newark, DE
Leadaro is a small call center service and email marketing company. The Newark, Delaware-based agency was founded in 2017. Their team offers voice services and email marketing.
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825

Branch Growth

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Bath, United Kingdom
Branch Growth is a Bath, United Kingdom-based sales outsourcing company. The small agency was founded in 2005. Their services include sales outsourcing, marketing strategy, market research, digital strategy, and more.
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826

SupportZebra
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 1,000 - 9,999 employees
- Houston, TX
Answering service and non-voice bpo/back office services company SupportZebra is located in Houston, Texas and Cagayan de Oro, Philippines. The midsize team offers voice services and non-voice bpo/back office services. The agency was founded in 2011.

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827

SendtoWin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Undisclosed
Established in 2022, SendtoWin is an email marketing company. Based in , their small team offers email marketing and sales outsourcing.
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828

ExpertCallers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Princeton, NJ
ExpertCallers - Outsource Call Center Services is a telephone answering service. Established in 2002, the team focuses on voice services, email marketing, and market research. Their midsize agency is Bengaluru, India-based.
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829

Bold Red X
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Alexandria, Egypt
Bold Red X is a sales outsourcing company launched in 2021. They are located in Alexandria, Egypt and have a small team. Their services include sales outsourcing, email marketing, and direct marketing.
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830

Proman Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Kragujevac, Serbia
Proman Consulting, a marketing strategy company, was established in 2018. Their small team is based in Kragujevac, Serbia. Their services include marketing strategy, graphic design, and hr consulting.
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831

Satellite Office

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Bondi Junction, Australia
Satellite Office is a finance & accounting outsourcing (FAO) company based in Bondi Junction, Australia; San Francisco, California and Taguig, Philippines. Founded in 2013, the midsize team offers finance & accounting outsourcing (FAO), back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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832

Z4 Tech Medical Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Palmdale, CA
Phone answering service Z4 Tech Medical Solutions is located in Palmdale, California and Muharraq, Bahrain. The small team offers call center services and back office outsourcing and was founded in 2022.
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833

Mi PA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Manchester, United Kingdom
Mi PA, a answering service company, is headquartered in Manchester, United Kingdom. They specialize in call center services, customer service outsourcing, back office outsourcing, and finance & accounting outsourcing (FAO) and were established in 2008.
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834

Woven Solutions Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Swindon, United Kingdom
Woven Solutions Ltd is a telephone answering service. Their midsize team is based in Swindon, United Kingdom. Their team specializes in voice services.
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835

INFOMEDIA NUSANTARA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Jakarta, Indonesia
Telephone answering service INFOMEDIA NUSANTARA was founded in 1984. The firm focuses on voice services, non-voice bpo/back office services, and application management & support and has a midsize team.
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836

Supirax Global Corporations Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- St. Petersburg, FL
Supirax Global Corporations Inc., a answering service company, was founded in 2019. Based in St. Petersburg, Florida and Kingston, Jamaica, their midsize team focuses on call center services, back office outsourcing, transcription, translation, and more.

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837

Zaphyre

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Fairfax, VA
Launched in 2018, Zaphyr Pro is a email marketing and telephone answering service. Located in Raleigh, North Carolina, their midsize team offers email marketing and call center services.
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838

Emerge natural sales solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Francisco, CA
Emerge natural sales solutions is a midsize San Francisco, California-based customer service outsourcing company. Launched in 2016, the team focuses on customer service outsourcing, sales outsourcing, and business consulting.
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839

Eco Software Solutions LLC
(3 Reviews) 3.7
- Timeliness
  3.7
- Service Excellence
  3.7
- Value
  3.7
- Would Recommend
  3.7
- Undisclosed
- 2 - 9 employees
- Cheyenne, WY
Established in 2022, Eco Software Solutions LLC is a small software development company. Their team focuses on custom software development, web development, CRM consulting and SI, mobile app development, and more. The firm is in Cheyenne, Wyoming and Tacoma, Washington.
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840

Esi-Call

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Sidi Bel Abbès, Algeria
Esi-Call is a small call center. Launched in 2022, the team specializes in call center services, customer service outsourcing, back office outsourcing, transcription, and more. The firm is in Sidi Bel Abbès, Algeria.
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