What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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841

Eco Software Solutions LLC
(3 Reviews) 3.7
- Timeliness
  3.7
- Service Excellence
  3.7
- Value
  3.7
- Would Recommend
  3.7
- Undisclosed
- 2 - 9 employees
- Cheyenne, WY
Established in 2022, Eco Software Solutions LLC is a small software development company. Their team focuses on custom software development, web development, CRM consulting and SI, mobile app development, and more. The firm is in Cheyenne, Wyoming and Tacoma, Washington.
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842

Esi-Call

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Sidi Bel Abbès, Algeria
Esi-Call is a small call center. Launched in 2022, the team specializes in call center services, customer service outsourcing, back office outsourcing, transcription, and more. The firm is in Sidi Bel Abbès, Algeria.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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843

Kudo Support, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lapu-Lapu City, Philippines
Kudo Support, Inc. Is a non-voice bpo/back office services and answering service. They offer non-voice bpo/back office services and voice services and were established in 2008. The company is located in Lapu-Lapu City, Philippines.
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844

Stericycle Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Lake Forest, IL
Stericycle Communications is a large Lake Forest, Illinois-based telephone answering service. They provide voice services and non-voice bpo/back office services and were founded in 1989.
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845

LiveVoice

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Itasca, IL
LiveVoice, a call center, was established in 2016. The company focuses on voice services and has a small team.
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846

Call Center Sales Pro

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Minneapolis, MN
Call Center Sales Pro is a telemarketing services company founded in 2014. Located in Minneapolis, they have a team of 26 employees. They specialize in voice services and primarily serve the advertising and marketing, business services, and financial services industries.

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847

Answering Service United

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lake Havasu City,
Launched in 1989, Answering Service United is a call center company. The company specializes in voice services and non-voice bpo/back office services and has a midsize team. The company is in Lake Havasu City, and Phoenix, Arizona.
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848

Central Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Riverside, CA
Located in Riverside, California, Central Communications is an answering service. The small firm was launched in 1950. Their services include voice services.
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849

Answer MTI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tucson, AZ
Answer MTI, an answering service, was founded in 1982. The firm specializes in voice services and has a small team. The firm is located in Tucson, Arizona.
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850

Direct Line Tele Response

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Berkeley, CA
In Berkeley, California, Direct Line Tele Response is an answering service. Established in 1979, the midsize team provides voice services.
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851

Globalex Enviro LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Call center Globalex Enviro LLC was established in 2005. Their small team is in Dubai, United Arab Emirates. Globalex Enviro LLC specializes in voice services and non-voice bpo/back office services.
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852

Telework PH

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Baliuag, Philippines
Call center company Telework PH was founded in 2013. Their midsize team is based in Baliuag, Philippines. Their services include call center services and back office outsourcing.
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853

SidekickAdmin
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Ottawa, Canada
SidekickAdmin is a phone answering service launched in 2022. Located in Ottawa, Canada, their small team focuses on call center services.

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854

Climbia BPO
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- Durrës, Albania
Climbia BPO is a based in Durrës, Albania. The midsize agency was founded in 2022. Their services include.
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855

Voip Office

(0 Reviews)

Not yet reviewed.
- $100,000+
- 250 - 999 employees
- Gafoornagar, India
Voip Office is a business consulting company located in Gafoornagar, India. Founded in 2010, the midsize team offers business consulting, non-voice bpo/back office services, voice services, application management & support, and more.
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856

Infosearch BPO Services Pvt. Ltd.
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Chennai, India
Infosearch BPO is a Chennai, India-based AI company and non-voice bpo/back office services company. The midsize team offers Artificial Intelligence and non-voice bpo/back office services. The firm was launched in 2005.

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Clients
- AGCO
Industries
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857

Again Again Agency
(44 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.9
- $5,000+
- 1,000 - 9,999 employees
- T'bilisi, Georgia
Again Again Agency, a marketing strategy company, was launched in 2021. They are located in T'bilisi, Georgia and T'bilisi, Georgia and have a small team. Their services include marketing strategy, business consulting, direct marketing, market research, and more.

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Clients
- Marketing Company
Industries
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858

Pipeful
(8 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- San Francisco, CA
Pipeful, a small sales outsourcing company, is based in San Francisco, California. Their services include sales outsourcing, email marketing, and social media marketing.

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Industries
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859

Convergys
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10,000+ employees
- Cincinnati, OH
Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

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Clients
- Humana
Industries
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860

OnPath
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  3.0
- Would Recommend
  3.0
- $1,000+
- 50 - 249 employees
- Ottawa, Canada
OnPath is a telephone answering service. They are in Ottawa, Canada and Gloucester, Canada and have a midsize team. Their services include voice services. The firm was founded in 1993.
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861

Lighthouse
(1 Reviews) 5.0
- Timeliness
  4.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Blue Bell, PA
Lighthouse is a telephone answering service. They are based in Blue Bell, Pennsylvania and have a small team. Their team specializes in voice services.

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862

RPM BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- San Jose, CA
RPM BPO is a call center company. Their midsize team is in San Jose, California. The firm offers call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
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863

Salesforce
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- London, United Kingdom
Maverick Velocity is a sales outsourcing company established in 2015. The company offers sales outsourcing and has a midsize team.
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864

Virtual Receptionist Pro
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Miami, FL
Virtual Receptionist Pro is a call center service. They are based in Miami, Florida and have a small team. The company offers call center services.
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865

Phonologies (India) Private Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Navi Mumbai, India
Located in Navi Mumbai, India, Phonologies (India) Private Limited is an answering service. Launched in 2001, the small team provides voice services and application management & support.
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866

Tata Business Support Services Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Hyderabad, India
Tata Business Support Services Ltd is a large non-voice bpo/back office services and phone answering service. Established in 2014, the agency is in Hyderabad, India. Their services include non-voice bpo/back office services and voice services.
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867

GlowTouch LLC

(0 Reviews)

Not yet reviewed.
- $50,000+
- 1,000 - 9,999 employees
- Louisville, KY
GlowTouch Technologies is a development agency that was founded in 2002. They're headquartered in Louisville, Ky. with an additional location in India. Their 400+ person team works with a variety of mid-market and enterprise clients and focuses on web development, mobile app development, cloud consulting and SI, web design, custom software development, UX/UI design, and back-office services.

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868

Knoah

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Henderson, NV
Answering service Knoah is based in Henderson, Nevada; Tegucigalpa, Honduras and Hyderabad, India. They specialize in voice services and were established in 2001.

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869

First Answering

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
First Answering is a call center service. Their midsize team is in , . Their services include voice services.
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870

Datacom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Wellington, New Zealand
Datacom is a call center company. Their large team is headquartered in Wellington, New Zealand; Wellington, New Zealand; Fortitude Valley, Australia and Currajong, Australia. The company offers voice services.

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