Top 20 Business Processes Outsourcing (BPO) Companies in Canada

Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

"Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

“With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
 

Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

"They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

"They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

An operations management and analytics company hired Beyond Codes Inc. to generate leads and set appointments with potential clients. Beyond Codes Inc. was tasked to target senior decision-makers, make them aware of the company's expertise, and connect them to the company's sales team by scheduling a meeting. Beyond Codes Inc. was able to meet the company's expectations with the work that they did.

"Scheduling meetings with CXOs and key decision-makers is a tall task but the creatively and resourcefulness of the team from Beyond Codes helped us with positive outcomes." - CMO, Operations Management and Analytics Company

@liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

" I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

Telelink provided call center services to a moose incident reporting nonprofit. The team answered, recorded, and reported calls with details about moose sightings and incidents. Their availability, warm nature, and flexibility made them stand out.

"I’ve called in to the number a few times myself, and the person who answers the phone is always very welcoming, pleasant, and knowledgeable. I can’t say anything bad about them." — Chairperson, Moose Incident Reporting Nonprofit

A Freight Digital Platform hired Martal Group to grow its North American client base. They assisted with campaigns targeting 3 different customer segments owning research / prospecting, messaging (email, call scripts), and outreach (email, calls) to schedule meetings before handing off to in-house sales team. The client landed some new logos and is nurturing others, he noted that compared to the client's other provider, Martal Group performed exceptionally. 

"Their quickness at learning our product and industry as well as their ability to pivot impressed us." – Business Development Manager, Freight Digital Platform

AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

"They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.

"They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company

Lead Generators International provided lead generation services for an engineering and IT firm. The team conducted market research before cold calling and writing letters to potential customers. Their services drove a significant increase in sales.

"They have an excellent account manager who took time to get to know the product in order to better engage with our potential clients. He was able to answer their questions and even came on sales calls with me to introduce me to the leads. The entire team was engaged in and enthusiastic about our project." – Sales Manager, Industrial Automation Company

Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

“The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

"It's money-saving." – VP of IT, Government Organization

24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

“We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

Atlantic Growth Solutions provided sales training services for an energy company. The company needed sales training for their staff. The training has improved the efficiency of the company as a whole.

“We are extremely satisfied. ” - Founder & CEO, Energy Company

AnswerFone provided voice services for a furniture manufacturer. The manufacturer didn’t have the funds to hire someone full-time and turned to outsource. AnswerFone answers the calls and messages for the manufacturer, which makes operations easier.

“They’re great at meeting deadlines and communication.” - CEO, Furniture Manufacturer

SupportFruit provided 24/7 customer support for an e-commerce company. Working off a pre-written script, they worked with customers and provided on-demand support. Their solutions had a positive impact on sales. They’re always professional and are dedicated to customer satisfaction. They collaborate well, resulting in a smooth workflow.

“SupportFruit is professional and informative with our customers.” – Owner, E-Commerce Company

Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

"They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

“They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

Swivelt did Salesforce integration and created a new CRM for an IT company. Their workflow was effective and their team delivered quickly. 

"They made great software that makes the sales team's lives easier." – Business Development Manager, IT Services Company

MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

"They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

Seologist was hired by a Mortgage Company to overhaul the Company's website and edited the search terms to organically generate leads. The Company saw an increasing number of calls and customers. Seologist's SEO work landed the Company's brand on the first page of Google through more and more search terms. 

"Their SEO work helped us attract new customers, new employees, and propelled our brand in the industry." - President and Co-Founder, Mortgage Company 

Lead Generation Media helped a digital marketing firm with establishing their SEO and PPC strategy and generating more sales. Their efforts produced a 50% increase in revenue. Their pricing was fair and their smooth communication was complimented.

"I will certainly engage with this company again for our future needs." – Digital Marketing Executive, Digital Marketing Firm

Wise IT Inc. provides continuous IT services for a concierge service. They're responsible for ongoing, regular technological maintenance as well as solving one-off tech problems. Their work so far has received positive feedback.

"I wouldn’t hesitate to refer them to anyone. They’ve done great work and are quick to respond to problems." –VP of Operations, Concierge Service