Top 100 Business Processes Outsourcing (BPO) Companies in Canada

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Top 100 Business Processes Outsourcing (BPO) Companies in Canada

July 2022

Looking for a top business process outsourcing company in Canada?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

List of the Best Canada BPO Services

  • 1
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

    "You can’t beat the peace of mind they offer."

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  • 2
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

    "I can’t ask for more — they do what they say they’ll do."

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  • 3
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

    "Their customer service is #1!"

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  • 4
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

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  • 5
    • $1,000+
    • 10 - 49 employees
    • Fredericton, Canada

    Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.

    Clients

    • Blackberry
    • Fico
    • RtTech Software
    • Masitek

    Industries

    Notable Project

    Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.

    "When they apply their sales coaching and tactics, everything works well."

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  • 6
    • $1,000+
    • 250 - 999 employees
    • Calgary, Canada

    Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.

    Industries

    Notable Project

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

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  • 7
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients

    • DirecTV
    • Nissan
    • KPMG
    • Hilton

    Industries

    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

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  • 8
    • $10,000+
    • 50 - 249 employees
    • Richmond, Canada

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries

    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

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  • 9
    • $5,000+
    • 10 - 49 employees
    • Toronto, Canada

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Industries

    Notable Project

    Purple Sales is spearheading the lead generation efforts of an insurance firm. They identify potential customers and markets to them, with the goal of securing qualified appointments for the company.

    They’ve been extremely willing to work on our ad hoc requests even if they’re outside the scope of our contract.”

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  • 10
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries

    Notable Project

    Veta Virtual is providing virtual receptionist services for a law firm. They're tasked with answering all inbound calls and providing customer support services.

    "They are able to fix things quickly, and they always find new ways to improve their service."

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  • 12
    • $1,000+
    • 250 - 999 employees
    • Vaughan, Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries

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  • 13
    • $1,000+
    • 10,000+ employees
    • Winnipeg, Canada

    24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services. 

    Industries

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  • 14
    • $10,000+
    • 1,000 - 9,999 employees
    • Newmarket, Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients

    • Canada's Best Managed Companies
    • Green Apple Award Winner

    Industries

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  • 15
    • $1,000+
    • 1,000 - 9,999 employees
    • Montréal, Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries

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  • 16
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 17
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries

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  • 18
    • $1,000+
    • 1,000 - 9,999 employees
    • Laval, Canada

    Nordia is a telephone answering service. They offer voice services and were founded in 1999. Their large team is Laval, Canada-based.

    Industries

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Montreal, Canada

    Gexel Telecom is a strategic telecommunications company based in Montreal. Since 1998, their team of 322 has been specializing in non-voice BPO and voice services for a variety of clients in different industries including consumer products and financial services. 

    Industries

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  • 20
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.

    Industries

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  • 21
    • $1,000+
    • 50 - 249 employees
    • Vaughan, Canada

    3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 22
    • $1,000+
    • 250 - 999 employees
    • Montréal, Canada

    In Montréal, Canada and Toronto, Canada, VOXDATA is a midsize call center company. They specialize in voice services and non-voice bpo/back office services and were founded in 1995.

    Industries

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  • 23
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Crawford & Company, a non-voice bpo/back office services company, was founded in 1941. Their large team is located in Toronto, Canada and provides non-voice bpo/back office services.

    Industries

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  • 24
    • $1,000+
    • 250 - 999 employees
    • Winnipeg, Canada

    Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.

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  • 25
    • $1,000+
    • 1,000 - 9,999 employees
    • Charlottetown, Canada

    Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.

    Industries

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  • 26
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    OPTIMA is an answering service. They offer voice services and were launched in 1992. Their midsize team is Toronto, Canada-based.

    Industries

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  • 27
    • Undisclosed
    • 1,000 - 9,999 employees
    • Burnaby, Canada

    Accounting company FLG FrontLine Group is headquartered in Burnaby, Canada. The large firm was founded in 2015. Their services include accounting, non-voice bpo/back office services, and voice services.

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  • 28
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada

    Answering service Contact Point 360 was founded in 2007. The midsize Mississauga, Canada-based team offers voice services and non-voice bpo/back office services.

    Industries

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  • 29
    • $50,000+
    • 250 - 999 employees
    • Edmonton, Canada

    Based in Edmonton, Canada, Global Empire Corporation is a non-voice bpo/back office services and call center. They focus on non-voice bpo/back office services and voice services and were launched in 2010.

    Industries

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  • 30
    • Undisclosed
    • 50 - 249 employees
    • Mississauga, Canada
    NCRi is a midsize call center service. Established in 2008, the team offers call center services, back office outsourcing, customer service outsourcing, IT managed services, and more. The company is located in Mississauga, Canada.

    Industries

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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