Looking for top business process outsourcing company in Canada?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Canada BPO Services

  • 1

    Intelligent Office

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

    Former clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place , Canada
    4.5
    4.5
    26 Clutch reviews
  • 2

    CanadaDirect

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

    Former clients
    Microsoft
    3M
    Bell
    $ $ $ $ $
    equalizer $10,000+
    group250 - 999 Employees
    place Dorval, Canada
    5.0
    5.0
    1 Clutch review
  • 3

    SureCall

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

    Former clients
    Sofina Foods Inc.
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Calgary, Canada
    4.8
    4.8
    4 Clutch reviews
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  • 4

    Fusion BPO Services

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

    $ $ $ $ $
    equalizer $5,000+
    group1,000 - 9,999 Employees
    place Montreal, Canada
    4.4
    4.4
    6 Clutch reviews
    Awards

    Consumer Magazine MVP Quality Award - Bronze (2016)

  • 5

    Global Payments

    Global Payments is a payment technology solutions agency founded in 1967. With its headquarters in Atlanta, and offices in Ontario, Manilla, Philippines, and Leicester, United Kingdom, Global Payments has a team of over 3,000 employees. They offer non-voice BPO/back office services to business, consumer product, and healthcare and medical industries. Global Payments provided payment processing services to a therapy practice. The practice no longer needs to devote as much time to this function and can now focus more time growing their business. “GlobalPayments conducts service seamlessly; I've never had to worry. They're always ahead of time with superb communication and product.” – Customer Service Head, Therapy Practice 

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place , Canada
    4.3
    4.3
    19 Clutch reviews
    Awards

    MPE Awards: Channel Award (2014)

  • 6

    @liveconx

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

    Former clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Cornwall, Canada
    4.0
    4.0
    3 Clutch reviews
    Awards

    Canadian Call Management Association Award of Excellence

  • 7
  • 8

    Martal Group

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 20 employees. They offer services in direct marketing, email marketing, and business consulting.

    Notable Project

    An IT company hired Martal Group to grow its North American client base. They assisted with the client's marketing process: designing strategy, building marketing materials, and meeting with clients. The client called the collaboration a great success.

    "We had a very good experience with them." – CEO, IT Company

    Former clients
    Incentives Solutions
    Clickworker
    Semasio
    AlgoValue
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Oakville, Canada
    4.9
    4.9
    32 Clutch reviews
  • 9

    AppointmentSetter

    AppointmentSetter is a B2B appointment setting and lead generation firm based in Toronto. The firm, founded in 2006, has a team of less than 50 provides appointment-setting services that connect small to medium-sized businesses with potential clients.  

    Notable Project

    AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.

    "They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company

    Former clients
    Longevity
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Toronto, Canada
    5.0
    5.0
    1 Clutch review
  • 10

    Lead Generators International®

    Lead Generators International is a business-to-business telemarketing firm that was founded in 1992. Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services.

    Notable Project

    Lead Generators International provided lead generation services for an engineering and IT firm. The team conducted market research before cold calling and writing letters to potential customers. Their services drove a significant increase in sales.

    "They have an excellent account manager who took time to get to know the product in order to better engage with our potential clients. He was able to answer their questions and even came on sales calls with me to introduce me to the leads. The entire team was engaged in and enthusiastic about our project." – Sales Manager, Industrial Automation Company

    Former clients
    Microsoft Dynamics
    Healthways
    The Yellow Pages Group
    IBM
    Salesforce.com
    $ $ $ $ $
    equalizer $10,000+
    group2 - 9 Employees
    place Vancouver, Canada
    4.9
    4.9
    7 Clutch reviews
  • 11

    MAX BPO

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Notable Project

    MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

    "They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

    Former clients
    Digiperform
    Bisnode Central Europe
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Nanaimo, Canada
    5.0
    5.0
    2 Clutch reviews
  • 12

    VoiceLogic.com

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

    Former clients
    DirecTV
    Nissan
    KPMG
    Hilton
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Toronto, Canada
    4.0
    4.0
    3 Clutch reviews
    Awards

    StarLeaf Partner of the Year (2018)

  • 13

    AnswerFone

    AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

    Notable Project

    AnswerFone provided voice services for a furniture manufacturer. The manufacturer didn’t have the funds to hire someone full-time and turned to outsource. AnswerFone answers the calls and messages for the manufacturer, which makes operations easier.

    “They’re great at meeting deadlines and communication.” - CEO, Furniture Manufacturer

    Former clients
    C2 Custom Furnishings INC
    Calvert Fitness
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Winnipeg, Canada
    5.0
    5.0
    7 Clutch reviews
  • 14

    Atlantic Growth Solutions

    Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.

    Notable Project

    Atlantic Growth Solutions provided sales training services for an energy company. The company needed sales training for their staff. The training has improved the efficiency of the company as a whole.

    “We are extremely satisfied. ” - Founder & CEO, Energy Company

    Former clients
    Naveco Power Inc.
    Sedin Technologies Corp
    Educated Beards
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Fredericton, Canada
    5.0
    5.0
    3 Clutch reviews
  • 15

    SupportFruit

    SupportFruit is a customer service company located in Buffalo, New York. Founded in 2017, their services include non-voice and back office services. They have about 2 employees.

    Notable Project

    SupportFruit provided 24/7 customer support for an e-commerce company. Working off a pre-written script, they worked with customers and provided on-demand support. Their solutions had a positive impact on sales. They’re always professional and are dedicated to customer satisfaction. They collaborate well, resulting in a smooth workflow.

    “SupportFruit is professional and informative with our customers.” – Owner, E-Commerce Company

    Former clients
    Machete
    Manly Bands
    Rachel’s Mediterranean Grill
    Verifyed
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place Toronto, Canada
    5.0
    5.0
    4 Clutch reviews
  • 16

    Lead Generation Media

    Lead Generation Media is a lead generation company founded in 2018 in Scarborough, Canada. With a compact team of under 10 employees, they provide voice services, content marketing, and email marketing to clients in IT and other industries.

    Notable Project

    Lead Generation Media helped a digital marketing firm with establishing their SEO and PPC strategy and generating more sales. Their efforts produced a 50% increase in revenue. Their pricing was fair and their smooth communication was complimented.

    "I will certainly engage with this company again for our future needs." – Digital Marketing Executive, Digital Marketing Firm

    Former clients
    Online Karma
    Sunday Boost
    Toronto-HVAC
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Scarborough, Canada
    5.0
    5.0
    2 Clutch reviews
  • 17

    Purple Sales

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Notable Project

    Purple Sales conducts outreach for a real estate IT company. Their phone and email marketing efforts have led to valuable client acquisitions for the client. The company can attribute its gradual growth to the team's exceptional support.

    "They’re also very good at personalized email outreach, which they specialize in." — President, Legal CRM Developer

    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Toronto, Canada
    4.5
    4.5
    1 Clutch review
    Awards

    Climicals , Kirrk , deeploop

  • 18

    Swivelt

    Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries. 

    Notable Project

    Swivelt did Salesforce integration and created a new CRM for an IT company. Their workflow was effective and their team delivered quickly. 

    "They made great software that makes the sales team's lives easier." – Business Development Manager, IT Services Company

    Former clients
    NetApp
    StarHub
    Boost e-Wallet
    GMI
    $ $ $ $ $
    equalizer $100,000+
    group10 - 49 Employees
    place Oakville, ON, Canada
    5.0
    5.0
    2 Clutch reviews
  • 19

    Cogneesol

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Notable Project

    Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

    “They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Mississauga, Canada
    4.0
    4.0
    2 Clutch reviews
  • 20

    Seologist

    Seologist is an SEO company based in Toronto. The company, founded in 2003, has a team of less than 20 who provide SEO services, as well as web development, email and social media marketing, voice services, and others to business, financial, and consumer service companies. 

    Notable Project

    Seologist was hired by a Mortgage Company to overhaul the Company's website and edited the search terms to organically generate leads. The Company saw an increasing number of calls and customers. Seologist's SEO work landed the Company's brand on the first page of Google through more and more search terms. 

    "Their SEO work helped us attract new customers, new employees, and propelled our brand in the industry." - President and Co-Founder, Mortgage Company 

    Former clients
    NOVAJET
    Canadian Choice Windows & Doors
    Wine Online
    ZIM Group Ltd
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Toronto, Canada
    5.0
    5.0
    1 Clutch review
  • 21

    Wise IT Inc.

    Founded in 2003, Wise IT Inc. is located in Calgary, Canada. Their nearly ten employees provide IT managed services, web design, and voice services for small businesses.

    Notable Project

    Wise IT Inc. provides continuous IT services for a concierge service. They're responsible for ongoing, regular technological maintenance as well as solving one-off tech problems. Their work so far has received positive feedback.

    "I wouldn’t hesitate to refer them to anyone. They’ve done great work and are quick to respond to problems." –VP of Operations, Concierge Service

    Former clients
    Ascension Catholic Parish
    eServus Online Concierge Services
    DeWinton Pet Hospital
    Mosby Insurance
    $ $ $ $ $
    equalizer $1,000+
    group2 - 9 Employees
    place Calgary, Canada
    5.0
    5.0
    1 Clutch review
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT