
Top 100 Business Processes Outsourcing (BPO) Companies in Canada
September 2023Looking for a top business process outsourcing company in Canada?
A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.
To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
>List of the Best Canada BPO Services
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1
- $1,000+
- 50 - 249 employees
- Calgary, Canada
SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.
Clients
- Sofina Foods Inc.
Industries
Notable Project
SureCall provides call support and BPO services for a hockey organization. The team resolves technical support tickets for an outdated registration database, tackling emails and answering hotline calls, too.
“They’re invested in this process and have shown great care in providing both quality work and continuous improvement.”
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2
- $10,000+
- 250 - 999 employees
- Dorval, Canada
CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
Industries
Notable Project
CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in.
“Compared to other vendors in the marketplace, they were by far the best.”
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3
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.
Industries
Notable Project
24H Virtual provides ongoing call center services for an appliance repair company. Their main tasks are to answer incoming customer calls and respond to emails on a 24/7 basis.
"They’re always in touch with us, especially their owner who always tries to find ways to improve our collaboration."
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4
- Undisclosed
- 250 - 999 employees
- Toronto, Canada
LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry.
Clients
- The Law Office of Robert David Malove
- Hammerschmidt
- Stickradt
- & Associates
Industries
Notable Project
LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.
"They are receptive to changes and are always looking to improve."
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5
- $1,000+
- 250 - 999 employees
- Calgary, Canada
Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.
Industries
Notable Project
Line One Contact Centres Inc provides remote call center outsourcing for a community social service agency. Services include triage of incoming requests via a 24/7 emergency line and after-hours scheduling.
“We integrated their services with our operations and it has been an excellent collaboration."
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6
- $5,000+
- 10 - 49 employees
- Calgary, Canada
Established in 2022, Alphoric is a sales outsourcing company. They are located in Calgary, Canada and have a small team. The agency offers sales outsourcing.
Industries
Notable Project
Alphoric has provided data scraping services for an advertising and marketing company. They have been hired to scrape a large amount of quality data for the client's email campaigns.
"What was impressive how good the data and speed were."
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7
- Undisclosed
- 50 - 249 employees
- Edmonton, Canada
Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.
Industries
Notable Project
A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.
"Their customer service is #1!"
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8
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
Industries
Notable Project
Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.
"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."
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9
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.
Industries
Notable Project
Purple Sales has been hired by a growth strategy firm to develop integrated inbound and outbound marketing strategies for them. Their work includes lead generation, appointment setting, and follow-up calls.
"Their focus on continuous improvement shows in the results of our campaigns."
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10
- $1,000+
- 10 - 49 employees
- Calgary, Canada
Founded in 2012, The Virtual Gurus is a non-voice bpo/back office services company. Their small team is in Calgary , Canada and specializes in non-voice bpo/back office services, voice services, IT managed services, and web development.
Clients
- https://vendor.clutch.co/vendor/dashboard/portfolio/2131606
Industries
Notable Project
A streetwear company hired Virtual Gurus to help them set up apps. Specifically, the team set up manufacturing and inventory software for the client.
"Everything was managed correctly."
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11
- $10,000+
- 2 - 9 employees
- Toronto, Canada
Portage Sales is a small corporate training company. Launched in 2017, the team offers corporate training and business consulting. The firm is based in Pickering, Canada.
Industries
Notable Project
Portage Sales was hired by a financial institution to conduct a deep discovery and job shadowing with both leaders and the front-line leader. The team recommended pre-thinking, training, and more.
"They picked up on cues from the front-line teams when content wasn’t resonating, and were able to very quickly adapt."
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12
- $1,000+
- 10 - 49 employees
- Fredericton, Canada
Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.
Clients
- Blackberry
- Fico
- RtTech Software
- Masitek
Industries
Notable Project
Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.
"When they apply their sales coaching and tactics, everything works well."
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13
- $1,000+
- 50 - 249 employees
- Toronto, Canada
Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries.
Clients
- DirecTV
- Nissan
- KPMG
- Hilton
Industries
Notable Project
A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.
"It's money-saving." – VP of IT, Government Organization
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14
- $1,000+
- 10 - 49 employees
- Langley, Canada
Headquartered in Langley City, Canada, FiveRings Marketing is a direct marketing company. The small company was established in 2017. Their team focuses on direct marketing, pay per click, and search engine optimization.
Industries
Notable Project
FiveRings Marketing helps a consulting services company generate B2B leads and convert them into paying customers. The goal is to expand the client's B2B sales network.
"They are clear and organized and take the time to really understand our niche and market."
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15
- Undisclosed
- 50 - 249 employees
- Edmonton, Canada
Non-voice bpo/back office services company Consentia Inc. Is located in Edmonton, Canada. They offer non-voice bpo/back office services, voice services, ECM consulting and SI, transcription, and more and were established in 1972.Industries
Notable Project
Consentia Inc. was brought in by a boutique real estate brokerage company to help digitize their offline files. The goal is to help the client achieve full compliance with the Real Estate Council of Alberta.
"They worked extremely hard to understand our needs."
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16
- $5,000+
- 10 - 49 employees
- Toronto, Canada
WebDesk Solution is an e-commerce development company. They are in New York, New York and Toronto, Canada and have a small team. The firm provides e-commerce development and web development.
Clients
- ATR Sports
- Our Green House
- Camera Source
- Outdoor Limited
Industries
Notable Project
WebDesk Solution provides custom web development services for a home décor company. Their work includes custom Shopify development for three sites.
“They’ve met all of my requirements.”
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17
- Undisclosed
- 50 - 249 employees
- Surrey, Canada
Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.
Industries
Notable Project
A salon owner hired Koala Customer Care for customer service outsourcing. The team from Koala Customer Care takes phone calls, schedules appointments, returns phone calls, and works to fill in cancellations.
“We’re really happy with everything they’re doing and feel lucky to have found them.”
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18
- $1,000+
- 50 - 249 employees
- Montreal, Canada
Omnie Integrated Services Inc., a non-voice bpo/back office services company, was established in 2020. The company specializes in non-voice bpo/back office services and voice services and has a small team.
Industries
Notable Project
Omnie Integrated Services Inc provides outsourcing services for a consumer electronics manufacturing company. They provide 24/7 customer service support via phone, email, and social media in multiple languages.
"They work with you as if they are a partner or an extension of the company."
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19
- $10,000+
- 10 - 49 employees
- Vaughan, Canada
Clever Digital Marketing, a small social media marketing agency, is headquartered in Vaughan, Canada. Their services include social media marketing and pay per click.
Industries
Notable Project
Clever Digital Marketing develops social media marketing campaigns for Facebook and Instagram, in addition to doing on-site SEO through technical development. They work within the client's established brand.
"I want to save other business owners the uncertainty by saying that Clever is trustworthy, proven, and passionate."
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20
- $1,000+
- 10 - 49 employees
- Calgary, Canada
BitWide , a small advertising company, is in Calgary, Canada. They offer advertising, digital strategy, social media marketing, email marketing, and more and were founded in 2018.
Industries
Notable Project
A web and app development company has hired BitWide to provide cold calling, LinkedIn, and email outreach services. They've provided prospects with quotes and brought in their visions and specifications.
"They use experience first and quickly make changes to optimize sales flow."
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21
- $10,000+
- 50 - 249 employees
- Toronto, Canada
Direct marketing company The Sales Factory was established in 2019. They are located in Toronto, Canada and Kelowna, Canada and have a midsize team. Their services include direct marketing, sales outsourcing, and call center services.
Notable Project
The Sales Factory provided lead generation services for a construction and engineering company. The team was responsible for listing buildings and emailing and scheduling calls with possible clients.
"We were impressed with their professionalism."
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22
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Lunas Consulting is a small business consulting and sales outsourcing company. Launched in 2021, the team specializes in business consulting and sales outsourcing. The firm is based in Toronto, Canada.
Industries
Notable Project
Lunas Consulting leads a conversational AI analytics provider's digital marketing efforts. They conduct market research, generate leads, manage LinkedIn ad campaigns, and run personalized outreach campaigns.
"Every single task has been delivered on time and communicated clearly."
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23
- Undisclosed
- 10 - 49 employees
- Vancouver, Canada
LAT Multilingual Translation & Marketing is a small translation company. Founded in 1999, the agency is headquartered in Montreal, Canada. Their team focuses on translation.
Industries
Notable Project
LAT Multilingual helped a communications consulting firm translate and adapt a global company’s news release to Quebecquian French to address that market. The project required working under a strict NDA.
“LAT Multilingual was extremely helpful, understanding, and responsive.”
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24
- $1,000+
- 50 - 249 employees
- St. John's, Canada
Telelink is a voice services and BPO company headquartered in St. John's, Canada. Founded in 1965, their team of over 50 serves small and midmarket businesses in industries such as real estate, utilities, and more.
Clients
- Weatherford
- Worley
- Stantec
- Nabors
Industries
Notable Project
Telelink provides call center services for a mechanical contracting company. They receive calls after hours and over the weekend for urgent plumbing, heating, and cooling issues in commercial buildings.
"Their process is digital and requires minimal effort on our part."
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25
- $1,000+
- 2 - 9 employees
- Montreal, Canada
Direct Objective Consulting is a marketing agency founded in 2003. Their team of around 10 employees is based in Montreal. They provide branding, PR, marketing strategy, social media marketing, and SEO services.
Clients
- TIBCO
- explorance
- Hardent
- CanadaVisa
Industries
Notable Project
Direct Objective Consulting oversees the PR strategy for a journey analytics firm. They’re responsible for all aspects of the process, from determining market positioning to handling brand messaging.
"They bring in a wealth of deep expertise in the B2B space to assist any ambitious business."
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26
- $1,000+
- 250 - 999 employees
- Vaughan, Canada
Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.
Industries
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27
- $1,000+
- 10,000+ employees
- Winnipeg, Canada
24-7 INTOUCH is a global contact center headquartered in Winnipeg, Canada. Since 2001, their team of 2,000+ has been specializing in non-voice BPO and voice services for a variety of clients in different industries including business & financial services.
Industries
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28
- $10,000+
- 1,000 - 9,999 employees
- Newmarket, Canada
Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services.
Clients
- Canada's Best Managed Companies
- Green Apple Award Winner
Industries
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29
- $1,000+
- 250 - 999 employees
- Winnipeg, Canada
Telephone answering service Skybridge Americas was founded in 1953. Their midsize team is in Rockford, Minnesota and Winnipeg, Canada. Skybridge Americas focuses on voice services and non-voice bpo/back office services.
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30
- $1,000+
- 1,000 - 9,999 employees
- Charlottetown, Canada
Advantage Communications is a large answering service company. They focus on voice services, non-voice bpo/back office services, and IT managed services and were established in 1996.
Industries
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