Top 70 Phone Answering Services in SE Asia

Need Help Selecting a Company?
Directory image
  1. Home
  2. Call Centers
  3. Answering Services
  4. SE Asia

Top 70 Phone Answering Services in SE Asia

December 2022

Looking for a top answering service in SE Asia?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging. 

List of the Best SE Asia Answering Services

  • 1
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provided staffing services, including project management and client-facing interaction.

    "The service that they provided—and the support behind it—was extraordinary."

    Visit Site
  • Get connected with a company for free

    Tell us about your project, and we'll match you with vetted companies that meet your requirements.

    Free consultation
  • 2
    • $10,000+
    • 10,000+ employees
    • Pasig, Philippines

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • PAYTM
    • TATA
    • SNAPDEAL
    • RELIANCE JIO

    Industries

    Notable Project

    Fusion BPO Services offered customer service outsourcing for a digital tech company. The client wants a multilingual platform that is cost-effective and near-shore.

    "About 20 highly experienced customer service agents communicated with us quite smoothly."

    Visit Site
  • 3
    • $1,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker oversees the call lead generation efforts of a public adjusting company. At the same time, the team also provides back-office services.

    "They make it super easy for me to just walk in and have a good rapport with a customer."

    Visit Site
  • 4
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • Davao City, Philippines

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

    Visit Site
  • 5
    • $1,000+
    • 1,000 - 9,999 employees
    • Davao City, Philippines

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients

    • MSN
    • Korchina
    • Fujitsu
    • Yale School of Management

    Industries

    Notable Project

    An electronics company has hired Flatworld Solutions for staff augmentation. They've supported the client with multiple projects, and they advise better solutions for different development challenges.

    "Their professional approach and communication stand out."

    Visit Site
  • 6
    • $10,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

    Clients

    • Telco
    • Media Broadcast
    • Insurance
    • Energy

    Industries

    Notable Project

    SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment services.

    "They have a sustainable performance YOY, and their strong effort enables them to reach our targets."

    Visit Site
  • 7
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Manila, Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provided customer service. This included email support and phone support. 

    "We were always able to communicate with the team."

    Visit Site
  • 8
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • Singapore

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

    “TDCX delivers what they promise and exceeds results, even with difficult constraints.”

    Visit Site
  • 9
    • $1,000+
    • 250 - 999 employees
    • Pasig, Philippines

    Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.

    Clients

    • Casera
    • Lumina
    • Global Source Trading
    • Nogu Studio

    Industries

    Notable Project

    Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.

    "Their service is great! They are definitely contributing to the growth of our business."

    Visit Site
  • 10
    • Scheduling

      4.7
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.

    Notable Project

    Boldr. provides data monitoring and intervention for their client's automated, robotics-based sorting process. They intervene and execute tasks with the robots remotely when necessary, enabling 24/7 support.

    "I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us." 

    Visit Site
  • 11
    • $5,000+
    • 50 - 249 employees
    • Makati, Philippines
    Launched in 2016, Loop Contact Solutions is a call center company. Their midsize team is headquartered in Houston, Texas and Makati, Philippines. Their services include call center services, customer service outsourcing, and sales outsourcing.

    Industries

    Notable Project

    Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.

    "Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."

    Visit Site
  • 12
    • $1,000+
    • 1,000 - 9,999 employees
    • Kuala Lumpur, Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

    Clients

    • Ninja Van
    • Intel
    • BoardPAC
    • Best Inc

    Industries

    Notable Project

    Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

    "I’ve used other services, but they are the most convenient for me because of their flexibility."

    Visit Site
  • 13
    • $25,000+
    • 1,000 - 9,999 employees
    • Ho Chi Minh City, Vietnam

    DIGI-TEXX is a business process outsourcing company based in Ho Chi Minh City, Vietnam, and was founded in 2003. Their team of 49 employees specializes in back-office services, voice services, and IT strategy consulting for small business and midmarket clients in the financial services and real estate industries. 

    Industries

    Notable Project

    DIGI-TEXX VIETNAM was brought on to support report processing needs. They deliver various services based on detailed instructions from the internal team’s needs.

    "The team is capable of handling a high volume of work while producing strong results."

    Visit Site
  • 14
    • $1,000+
    • 50 - 249 employees
    • Dumaguete, Philippines

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries

    Notable Project

    Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

    "We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

    Visit Site
  • 15
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Antipolo, Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients

    • Jay Factory
    • Influence Tree
    • AVID Logistics

    Industries

    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

    Visit Site
  • 16
    • $1,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Industries

    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

    Visit Site
  • 17
    • $1,000+
    • 50 - 249 employees
    • Cebu City, Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries

    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

    Visit Site
  • 18
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines
    1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.

    Clients

    • Groupon
    • Isango
    • Instacart
    • HomeLight

    Industries

    Notable Project

    1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

    "They moved quickly and provided quality candidates."

    Visit Site
  • 19
    • $10,000+
    • 250 - 999 employees
    • Mandaluyong, Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries

    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

    Visit Site
  • 20
    • $1,000+
    • 1,000 - 9,999 employees
    • Quezon City, Philippines

    Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.

    Industries

    Visit Site
  • 21
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      3.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Mandaluyong, Philippines

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients

    • MaMa Ka'Z

    Industries

    Notable Project

    Swivot BPO provided offshore customer service for a food company. After a series of workshops, the team was trained on a series of processes and IT tools.

    "The company is young, but has a very good knowledge of what the client needs."

    Visit Site
  • 22
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries

    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

    Visit Site
  • 23
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      3.5
    • NPS

      3.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Quezon City, Philippines

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

    Visit Site
  • 24
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Makati, Philippines

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

    Visit Site
  • 25
    • $250,000+
    • 10,000+ employees
    • Singapore

    Answering service Everise is located in Singapore, Singapore; Austin, Texas; Taguig, Philippines and Zepto, Guatemala. The large agency was established in 2016. Their services include voice services, non-voice bpo/back office services, Artificial Intelligence, IT managed services, and more.

    Industries

    Visit Site
  • 26
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      5.0
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Davao City, Philippines

    Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

    Clients

    • SGcodeworks
    • Ebooth
    • Fastway Logistics
    • People Plus Software

    Industries

    Notable Project

    Konnektors provided call center services with the aim of generating leads. They called contacts with particular job titles based on target markets and industries, along with email and phone scripts.

    "They provide more resources than just sitting behind technology; their personal outreach made the difference."

    Visit Site
  • 27
    • $5,000+
    • 10 - 49 employees
    • Pasig, Philippines

    Main Source 365 Tech is an internet security and support company located in Vero Beach, Fla. Founded in 2012, they employ four staff specializing in cybersecurity, business consulting, and IT managed services. They work with small, mid-size, and international companies, typically in business services, consumer products, and finance.

    Clients

    • Sidney Woodworker & Lumber
    • Hassle Free Home Liquidators LLC
    • VCF Delivery

    Industries

    Notable Project

    Main Source 365 Tech LLC provides managed services to an e-commerce business. The tasks include developing an e-commerce delivery platform and order processing automation. 

    "They continue to teach me every step of the way."

    Visit Site
  • 28
    • $25,000+
    • 10,000+ employees
    • Makati, Philippines

    Located in Los Angeles, California; Makati, Philippines; Ciudad de Guatemala, Guatemala and Kingston, Jamaica, VXI Global Solutions Inc. Is a phone answering service. The company specializes in voice services, non-voice bpo/back office services, custom software development, Artificial Intelligence, and more and is large.The company was established in 1998.

    Industries

    Visit Site
  • 29
    • $1,000+
    • 10,000+ employees
    • Bacolod, Philippines

    Transcom is a customer experience specialist firm founded in 1995. Based in Örebro, Sweden, they also have an office in Bacolod City, Philippines and a team of over 7,000 employees. They specialize in voice services and primarily serve clients in the business services, financial services, and media industries. 

    Clients

    • Ferrari
    • Lastminute.com

    Industries

    Notable Project

    Transcom improved the service of a leading telecoms operator by implementing a speech analytics solution. The platform identifies and collects different subjects of conversation from speaker dialogue to help improve the customer experience.

     

    Visit Site
  • 30
    • $100,000+
    • 1,000 - 9,999 employees
    • Muntinlupa, Philippines

    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.

    Industries

    Visit Site

Get connected with the right company for you

We'll do the work for you – finding and connecting you with service providers that meet your exact requirements.

Schedule Consultation