Looking for a top answering service in SE Asia?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in SE Asia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best SE Asia Answering Services

  • 1
    $5,000+
    250 - 999 Employees
    Taguig Philippines

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients
    Google
    Cisco
    Mindbody
    Zendesk
    Industries
    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

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  • 2
    $1,000+
    1,000 - 9,999 Employees
    Davao City Philippines

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients
    Yale School of Management
    The Loomis Company
    Data Infinity
    Industries
    Notable Project

    Flatworld Solutions partnered with a products business and assumed customer service and live calling duties organization-wide. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. The team showed an impressive level of professionalism and customer service skills. 

    "They're dedicated to making their customers like us as successful as possible. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." –Customer Service Director, Products Business 

  • 3
    $1,000+
    50 - 249 Employees
    General Santos City Philippines

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Clients
    iBario
    Ty Wilson Law
    CloserIQ
    Industries
    Notable Project

    IdeasUnlimited provided recruiting assistance for a dietary supplement retailer. They assisted in the process of recruiting new customer service agents for the client. The client was very happy with the partnership and said that the streamlining of the hiring process saved them time and money. 

    “They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.” – COO, Dietary Supplements Retailer
     

  • 4
    $5,000+
    50 - 249 Employees
    Ho Chi Minh City Vietnam

    Designveloper is a software development company based in Ho Chi Minh City, Vietnam. Founded in 2013, this team of 43 offers web development, mobile app development, custom software development, UI/UX design, and voice services for clients. They work with small, mid market, and enterprise companies in the consumer products, information technology, business services, financial services, health care, and e-commerce industries.

    Clients
    NitroLabs Limited
    Joyn’it
    Bonux
    Walrus Education
    Industries
    Notable Project

    Designveloper is building a custom file management tool for a software company. The product will let users edit and store PDF files on mobile devices and a web app. The team is using Meteor, React, MongoDB, and Node.js, and GraphQL, among other technologies, to build the platform. Though the product is not yet complete, their client has been impressed with their ability to deliver sophisticated features in a timely manner.

  • 5
    $1,000+
    50 - 249 Employees
    Dumaguete Philippines

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries
    Notable Project

    Pacific Business Services curates inbound calls for a financial services company. Their team develops personalized scripts and phone calls to generate organic interest. Their work allows the company's marketers to dedicate more time to outbound sales calls.

    "We are more efficient. Sales numbers have been up every month." — CEO, Financial Services Company

  • 6
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 7
    $1,000+
    50 - 249 Employees
    Cebu City Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries
    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

  • 8
    $10,000+
    250 - 999 Employees
    Mandaluyong Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries
    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

  • 9
    $10,000+
    10 - 49 Employees
    Mandaluyong Philippines

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients
    MaMa Ka'Z
    Industries
    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

  • 10
    $1,000+
    10 - 49 Employees
    Singapore

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 11
    $1,000+
    10,000+ Employees
    Bacolod Philippines

    Transcom is a customer experience specialist firm founded in 1995. Based in Örebro, Sweden, they also have an office in Bacolod City, Philippines and a team of over 7,000 employees. They specialize in voice services and primarily serve clients in the business services, financial services, and media industries. 

    Clients
    Ferrari
    Lastminute.com
    Industries
    Notable Project

    Transcom improved the service of a leading telecoms operator by implementing a speech analytics solution. The platform identifies and collects different subjects of conversation from speaker dialogue to help improve the customer experience.

     

  • 12
    $1,000+
    50 - 249 Employees
    Mandaluyong Philippines
    Midsize call center company CSP, is in Mandaluyong, Philippines. The team specializes in voice services.
    Industries
  • 13
    $1,000+
    250 - 999 Employees
    Quezon City Philippines

    Collective Solutions is a BPO solution company founded in 2010. They are headquartered in Los Angeles and have an office in Quezon City, Philippines. They have a team of over 100 employees and their main services include non-voice BPO/back office services and voice services. They primarily serve clients in the business services, consumer products and services, and hospitality and leisure industries.  

    Industries
  • 14
    Undisclosed
    50 - 249 Employees
    Lapu-Lapu City Philippines
    Kudo Support, Inc. Is a non-voice bpo/back office services and answering service. They offer non-voice bpo/back office services and voice services and were established in 2008. The company is located in Lapu-Lapu City, Philippines.
  • 15
    $1,000+
    1,000 - 9,999 Employees
    Makati Philippines

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 16
    $1,000+
    1,000 - 9,999 Employees
    Petaling Jaya Malaysia
    Datacom is a call center company. Their large team is headquartered in Wellington, New Zealand; Wellington, New Zealand; Fortitude Valley, Australia and Currajong, Australia. The company offers voice services.
    Industries
  • 17
    $1,000+
    1,000 - 9,999 Employees
    Quezon City Philippines
    Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.
    Industries
  • 18
    $1,000+
    1,000 - 9,999 Employees
    Cebu City Philippines
    Established in 2004, SupportSave is a call center. Based in Walnut, California; Cebu City, Philippines and București, Romania, their large team provides voice services.
    Industries
  • 19
    $1,000+
    50 - 249 Employees
    Mandaue City Philippines
    Live2care is a midsize Mandaue City, Philippines-based telephone answering service. Founded in 2004, the team provides voice services.
    Industries
  • 20
    $1,000+
    250 - 999 Employees
    Pasig Philippines
    Asia Telecom Ltd. Is a call center company. They are in , Hong Kong and Pasig, Philippines and have a midsize team. The company focuses on voice services.
    Industries
  • 21
    $250,000+
    1,000 - 9,999 Employees
    Pasay Philippines
    TSA Group is a large non-voice bpo/back office services and call center company. The West Perth, Australia-based firm was founded in 1997. Their team focuses on non-voice bpo/back office services and voice services.
  • 22
    $1,000+
    1,000 - 9,999 Employees
    Pasig Philippines
    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.
    Industries
  • 23
    $1,000+
    1,000 - 9,999 Employees
    Ho Chi Minh Vietnam
    Large call center service THIENTU CO.,LTD, is headquartered in Ho Chi Minh, Vietnam. They provide voice services, non-voice bpo/back office services, HR services, finance & accounting outsourcing (FAO), and more and were launched in 2000.
    Industries
  • 24
    Undisclosed
    250 - 999 Employees
    Makati Philippines
    Asia Premier One Source is a midsize call center. Launched in 2007, the firm is based in Makati, Philippines and Taguig, Philippines. Their team focuses on voice services, non-voice bpo/back office services, and transcription.
    Industries
  • 25
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    VXI Global Solutions Inc.

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    $25,000+
    10,000+ Employees
    Makati Philippines
    Located in Los Angeles, California; Makati, Philippines; Ciudad de Guatemala, Guatemala and Kingston, Jamaica, VXI Global Solutions Inc. Is a phone answering service. The company specializes in voice services, non-voice bpo/back office services, custom software development, Artificial Intelligence, and more and is large.The company was established in 1998.
    Industries
  • 26
    Undisclosed
    10 - 49 Employees
    Pasig Philippines
    Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.
  • 27
    Undisclosed
    250 - 999 Employees
    Jakarta Indonesia
    Telephone answering service INFOMEDIA NUSANTARA was founded in 1984. The firm focuses on voice services, non-voice bpo/back office services, and application management & support and has a midsize team.
    Industries
  • 28
    $1,000+
    50 - 249 Employees
    Bacolod Philippines
    In Brisbane City, Australia and Bacolod, Philippines, Affordable Staff is a call center service. The agency offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and more and is midsize.The agency was launched in 2009.
    Industries
  • 29
    $1,000+
    10 - 49 Employees
    Davao City Philippines
    Small non-voice bpo/back office services company Pepper VA, is located in Davao City, Philippines. The team offers non-voice bpo/back office services and voice services.
    Industries
  • 30
    $10,000+
    1,000 - 9,999 Employees
    Hoang Mai Vietnam
    Non-voice bpo/back office services company Pure Moderation was founded in 2006. They are headquartered in Hoang Mai, Vietnam and have a large team. Their services include non-voice bpo/back office services, application testing, voice services, and mobile app development.
    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT