Looking for a top answering service in SE Asia?

Answering services manage both inbound and outbound business communications for your company, allowing you to devote your time to other company tasks. However, finding a high-quality answering service that understands your company’s specific needs can be challenging.

To assist you in your search for a partner, we’ve compiled this list of the top phone answering services in SE Asia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best SE Asia Answering Services

  • 1
    $5,000+
    250 - 999 Employees
    Taguig Philippines

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients
    Zendesk
    Google
    Cisco
    Universal Studios
    Industries
    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

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  • 2
    $1,000+
    1,000 - 9,999 Employees
    Davao City Philippines

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients
    MSN
    Korchina
    Fujitsu
    Yale School of Management
    Industries
    Notable Project

    Flatworld Solutions partnered with a products business and assumed customer service and live calling duties organization-wide. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. The team showed an impressive level of professionalism and customer service skills. 

    "They're dedicated to making their customers like us as successful as possible. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." –Customer Service Director, Products Business 

  • 3
    $1,000+
    1,000 - 9,999 Employees
    Taguig Philippines

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Industries
    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

  • 4
    $1,000+
    1,000 - 9,999 Employees
    Can Tho Vietnam

    DIGI-TEXX is a business process outsourcing company based in Ho Chi Minh City, Vietnam, and was founded in 2003. Their team of 49 employees specializes in back-office services, voice services, and IT strategy consulting for small business and midmarket clients in the financial services and real estate industries. 

    Clients
    All Nippon Airways
    Industries
    Notable Project

    DIGI-TEXX provided outsourcing services to an IT company. They helped the client, who was dealing with a large volume of customers, to improve their report processing efficiency. The client was very happy with the service and said that it improved their efficiency. 

    “The team is capable of handling a high volume of work while producing strong results. They deliver everything on time and adapt to our needs very quickly.” – Program Manager, IT Company
     

  • 5
    $1,000+
    50 - 249 Employees
    General Santos City Philippines

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Clients
    - TravelWifi: 24/7 Call Center
    Stevens Realty
    TV Party
    Babe Cosmetics and others!
    Industries
    Notable Project

    IdeasUnlimited provided recruiting assistance for a dietary supplement retailer. They assisted in the process of recruiting new customer service agents for the client. The client was very happy with the partnership and said that the streamlining of the hiring process saved them time and money. 

    “They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.” – COO, Dietary Supplements Retailer
     

  • 6
    $1,000+
    50 - 249 Employees
    Bacolod Philippines

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    Industries
    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

  • 7
    $5,000+
    50 - 249 Employees
    Ho Chi Minh City Vietnam

    Designveloper is a software development company based in Ho Chi Minh City, Vietnam. Founded in 2013, this team of 43 offers web development, mobile app development, custom software development, UI/UX design, and voice services for clients. They work with small, mid market, and enterprise companies in the consumer products, information technology, business services, financial services, health care, and e-commerce industries.

    Clients
    LuminPDF
    Joyn’it
    Poppi Live chat
    Sensiotec
    Industries
    Notable Project

    Designveloper is building a custom file management tool for a software company. The product will let users edit and store PDF files on mobile devices and a web app. The team is using Meteor, React, MongoDB, and Node.js, and GraphQL, among other technologies, to build the platform. Though the product is not yet complete, their client has been impressed with their ability to deliver sophisticated features in a timely manner.

  • 8
    $1,000+
    50 - 249 Employees
    Dumaguete Philippines

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries
    Notable Project

    Pacific Business Services curates inbound calls for a financial services company. Their team develops personalized scripts and phone calls to generate organic interest. Their work allows the company's marketers to dedicate more time to outbound sales calls.

    "We are more efficient. Sales numbers have been up every month." — CEO, Financial Services Company

  • 9
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 10
    $5,000+
    10,000+ Employees
    Pasig Philippines

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients
    Meesho
    Gravy Analytics
    Craftjack
    Home Advisor
    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 11
    $1,000+
    50 - 249 Employees
    Cebu City Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries
    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

  • 12
    $10,000+
    250 - 999 Employees
    Mandaluyong Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries
    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

  • 13
    $10,000+
    10 - 49 Employees
    Mandaluyong Philippines

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients
    MaMa Ka'Z
    Industries
    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

  • 14
    $1,000+
    250 - 999 Employees
    Quezon City Philippines

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients
    Inc. 5000
    Industries
    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

  • 15
    $1,000+
    10 - 49 Employees
    Manila Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 16
    $1,000+
    10,000+ Employees
    Bacolod Philippines

    Transcom is a customer experience specialist firm founded in 1995. Based in Örebro, Sweden, they also have an office in Bacolod City, Philippines and a team of over 7,000 employees. They specialize in voice services and primarily serve clients in the business services, financial services, and media industries. 

    Clients
    Ferrari
    Lastminute.com
    Industries
    Notable Project

    Transcom improved the service of a leading telecoms operator by implementing a speech analytics solution. The platform identifies and collects different subjects of conversation from speaker dialogue to help improve the customer experience.

     

  • 17
    $1,000+
    50 - 249 Employees
    Jakarta Indonesia

    TheCall.online is a voice service company based in Moscow. Since 2019, their team of over 50 members has provided voice services and fulfillment solutions for small businesses in the field of e-commerce.

    Clients
    Unateus
    Lembeh Sumber Rejeki
    Industries
    Notable Project

    TheCall.online provided call center services for a fashion brand. The brand needed to outsource their telemarketing needs and partnered with TheCall.online. The partnership has resulted in more sales.

    “They’re communicative, and they update me all the time.” - Director, Fashion Brand
     

  • 18
    $100,000+
    1,000 - 9,999 Employees
    Muntinlupa Philippines
    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.
    Industries
  • 19
    $1,000+
    50 - 249 Employees
    Mandaluyong Philippines
    Midsize call center company CSP, is in Mandaluyong, Philippines. The team specializes in voice services.
    Industries
  • 20
    $1,000+
    250 - 999 Employees
    Quezon City Philippines

    Collective Solutions is a BPO solution company founded in 2010. They are headquartered in Los Angeles and have an office in Quezon City, Philippines. They have a team of over 100 employees and their main services include non-voice BPO/back office services and voice services. They primarily serve clients in the business services, consumer products and services, and hospitality and leisure industries.  

    Industries
  • 21
    Undisclosed
    50 - 249 Employees
    Lapu-Lapu City Philippines
    Kudo Support, Inc. Is a non-voice bpo/back office services and answering service. They offer non-voice bpo/back office services and voice services and were established in 2008. The company is located in Lapu-Lapu City, Philippines.
  • 22
    $1,000+
    50 - 249 Employees
    Baguio Philippines

    SynerG is a business outsourcing company founded in 2008. Based in Baguio City, Philippines, their services include voice services, non-voice BPO/back office services, and transcription. They primarily serve clients in the business services, consumer products and services, and retail industries.    

    Industries
  • 23
    $1,000+
    1,000 - 9,999 Employees
    Makati Philippines

    Integreon is a legal services company founded in 1998. Their headquarters is in New York, with multiple offices worldwide in Mumbai, India, Beijing, China, Johannesburg, South Africa, Makati, Philippines and London. Their team of over 1,000 employees offers non-voice BPO/back office services, voice services, and transcription. They primarily work with clients in the financial, business, and legal industries.

    Clients
    Microsoft
    Cognizant Technology Solutions
    Industries
    Notable Project

    Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

  • 24
    $1,000+
    10,000+ Employees
    Pasig Philippines
    Startek is a call center service located in Kingston , Jamaica; Greenwood Village, Colorado and Metro Manila, Philippines. The large team provides voice services and was established in 1987.
    Industries
  • 25
    $1,000+
    1,000 - 9,999 Employees
    Petaling Jaya Malaysia
    Datacom is a call center company. Their large team is headquartered in Wellington, New Zealand; Wellington, New Zealand; Fortitude Valley, Australia and Currajong, Australia. The company offers voice services.
    Industries
  • 26
    $1,000+
    1,000 - 9,999 Employees
    Quezon City Philippines
    Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.
    Industries
  • 27
    $1,000+
    1,000 - 9,999 Employees
    Cebu City Philippines
    Established in 2004, SupportSave is a call center. Based in Walnut, California; Cebu City, Philippines and București, Romania, their large team provides voice services.
    Industries
  • 28
    $1,000+
    50 - 249 Employees
    Mandaue City Philippines
    Live2care is a midsize Mandaue City, Philippines-based telephone answering service. Founded in 2004, the team provides voice services.
    Industries
  • 29
    $1,000+
    250 - 999 Employees
    Pasig Philippines
    Asia Telecom Ltd. Is a call center company. They are in , Hong Kong and Pasig, Philippines and have a midsize team. The company focuses on voice services.
    Industries
  • 30
    $1,000+
    250 - 999 Employees
    Pasig Philippines
    Launched in 2006, OWC is a call center service. They are headquartered in Pasig City, Philippines and have a midsize team. Their services include voice services.
    Industries
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