NETbilling

NETbilling was hired by a restaurant and lounge to provide call center services, with the aim of enhancing their online order system and in-person payment processes. The decision to hire NETbilling was influenced by a recommendation from the restaurant's marketing partner, BRAMA Media, and the competitive rates and advanced equipment that NETbilling offered. The project involved the integration of new POS/register equipment that simplified administrative tasks, inventory management, time & attendance tracking, and finance handling. The new system, which is compatible with the restaurant's website, also facilitated easier training for new employees. Wendy and Daniel from NETbilling were instrumental in setting up the merchant accounts and explaining the features of the admin area, resulting in a smooth transition.

The partnership with NETbilling has significantly improved the restaurant's operations. The company has reported substantial savings, with a 20-30% reduction in costs compared to their previous provider. Moreover, in-person processing costs have been virtually eliminated due to NETbilling's cash discount program. The client praised the ease of use of the new POS/register system, stating that it reduced the time needed to train new hires. The transition to the new system was described as seamless, with positive feedback on the support provided by Wendy and Daniel from NETbilling.