EGA Connect
visit site- $1,000+
- 10 - 49 employees
- Sarajevo, Bosnia and Herzegovina
EGA Connect is a contact center services provider in Sarajevo, Bosnia and Herzegovina. Founded in 2016, they have about 10 employees that serve small businesses in the IT, retail, and telecommunications sectors. Services include email marketing, voice services, and back office services.
Client Insights
Industry Expertise
50%
20%
20%
10%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
This provider does not have any client reviews.
Clients
- Pets and People Portraits
Highlights from Recent Projects
EGA Connect was hired by a cruise line to provide IT support and consulting services. The company's role involved using Centric Software to process and print photographs taken by ship photographers. These photographs were then made available for purchase by guests in print or digital format. The partnership, which lasted from August 2016 to April 2020, was facilitated by a former photography services consultant who had previously worked with EGA Connect. The engagement ended due to the COVID-19 pandemic.
In a separate project, EGA Connect was engaged by a hospitality and travel-based retail business to provide technical support. The company's mandate was to prevent service interruptions, reduce maintenance time and costs, and provide staff training and support. The services offered included 24/7 remote email support, as well as telephone and in-person support for department staff when issues arose with hardware or software systems. The decision to hire EGA Connect was based on personal recommendations, and the project was overseen by a project manager.