Call2Customers.ae

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Founded in 2020, Call2Customers.ae is a call center company. Headquartered in delhi, India, their small team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.

Client Insights

Industry Expertise

Telecommunications

50%

Business services

30%

Advertising & marketing

10%

Other industries

10%

Client Size Distribution

Small Business (<$10M) 50%

Midmarket ($10M - $1B) 25%

Enterprise (>$1B) 25%

Common Project Size

<$10K 2 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
2 Reviews

Call2Customers.ae was hired by Kingston Stanley, a recruitment agency, to optimize their back-office workflows. The main goal was to enhance operational efficiency and allow the internal team to concentrate more on core recruitment activities. The scope of work involved managing candidate and client databases, handling data entry and documentation, processing client inquiries, and coordinating administrative tasks. Key deliverables included accurate and up-to-date records, timely completion of tasks, detailed reporting, and consistent support. Call2Customers.ae was able to introduce workflow enhancements that improved overall efficiency and productivity, meeting the client's objectives.

In another project, Banaat FC, a sports club, hired Call2Customers.ae to improve their communication and engagement with fans, sponsors, and stakeholders. The main objective was to provide a seamless and professional customer experience, improve ticketing support, event promotions, and sponsorship outreach. The scope of work for Call2Customers.ae involved managing inbound and outbound call services. They handled ticketing inquiries, match schedules, and fan-related questions while conducting outreach campaigns for event promotions, membership renewals, and sponsorship opportunities. Their work streamlined communication, improved fan satisfaction, and strengthened relationships with key stakeholders. They were able to provide 24/7 support and detailed performance reports, becoming an integral part of Banaat FC's operations.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0