STAFFVIRTUAL

STAFFVIRTUAL was hired by Maisonette, a curated baby and kids' marketplace, to deliver 24/7 customer support. The company sought to enhance customer satisfaction and streamline operations by offering personalized assistance, addressing product inquiries, and managing returns/exchanges. STAFFVIRTUAL was chosen for this task due to their budget-friendly pricing and company values that aligned with Maisonette's. With a team of 15 from STAFFVIRTUAL, they successfully handled 24/7 customer support and ensured superior customer experiences.

For the US-based online beauty brand, Milk Makeup, STAFFVIRTUAL was tasked with providing 24/7 customer support to enhance online shopping experiences. Being selected due to their pricing and company values, STAFFVIRTUAL employed a team of 12 to handle customer inquiries, provide product information, and manage online reviews. This project successfully boosted customer satisfaction for Milk Makeup.

Gymshark, a UK-based online fitness apparel brand, hired STAFFVIRTUAL to establish 24/7 customer support for global order handling and feedback management. STAFFVIRTUAL was chosen due to their budget-friendly pricing model. A team of 30 from STAFFVIRTUAL was assigned to this project, providing comprehensive customer support, including order processing, delivery tracking, and addressing customer inquiries. This ensured a seamless experience for Gymshark customers.