Top 50 Outbound Call Centers Services

A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

"It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

ACC provided customer verification for a government organization. They provided support and did troubleshooting for the client.

“They offer a unique service that offers support and troubleshooting for a great fee.” – VP of HR, Government Organization

Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

"[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

Ameridial managed a data modeling company inbound and outbound calling, web chat, and IVR hosting needs. They provided these services between 8 am – 11 pm.

"The company has seen higher Net Promoter Scores each year since our partnership with Ameridial." – Outreach, Data Modeling Company

Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

"Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

Blue Zebra Appointment Setting assisted with lead generation services for a real estate firm that was growing and needed help. The real estate firm experienced quality results.

"My business is thriving because of the quality I am provided with Blue Zebra. We are expanding even faster than before. The results are proven. They are a pleasure to do business with." — Sales President, Real Estate Firm

Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

"I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

Callbox was hired by an advertising company to take charge of its telemarketing and lead generation through its outbound calls. Previously the client was handling around 85 calls per day, which saves the client around 40 hours and $50 per month.

"Their strongest point is their infinity call tracking...Their service is perfect for me." – Marketing Manager, Advertising Company

Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

"They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

Cyfuture BPO was hired by an IT firm to supply data entry capabilities, which is able to be especially efficient because Cyfuture BPO has extensive knowledge of the client's back servers.

"I have never had one issue. The prices are great and there is never a bad thing to be said about what they do and what they offer...Cyfuture is the best at what they do." — Manager, IT Firm

Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

"They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

Erageneration managed campaigns and generating leads for a digital marketing agency. Erageneration's high-quality work boosted their brand awareness. The work has led to a lasting partnership between the two. 

"It has been great." – Owner, Digital Marketing Agency

A retail firm wanted to improve their range of outbound calls to increase sales. Extended Presence provided customer verification services for the firm. The work included appointment setting, lead generation, and more. It has been very successful.

"They are very quick to respond and solve any problems that arrive...We save lots of time and lots of money."– Legal Executive, Retail Firm

Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

"They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

GCS was hired by an energy company to assist with security analysis of the client's database servers, allowing the client to securely implement its beta security strategy without having to worry about the infrastructure of security monitoring. GCS' work saves the client around 1048 employee hours a week, which comes about to around $10,000 per month.

"The data security and communications outside of my internal database was and is very excellent." – C-Level IT Executive, Energy Company

Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

"They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

Grindstone provides telemarketing services for a large bank. The client found Grindstone fast and efficient, and their business has improved since working with them.

"They provide the best telemarketing software that we have ever had. It provides great services for us." —Business Development Director, Large Bank

Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

"Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

"They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

MattsenKumar was hired to take over the responsibility of answering this products firm's phone calls. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on.

"Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." - Director, Products Firm

NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

"They are very responsive." — Marketing Director, Media Company

An IT company needed to outsource some of their administrative work to save time and money. Noon Dalton provides data entry, accounting, and communications related services that help the company operate more efficiently. 

"Noon Dalton provides an excellent quality of service...There is nothing they need to improve." –IT Director, IT Company 

obo. Agency was hired by a wireless communications provider seeking assistance with lead generation. After conducting research, obo. Agency proposed marketing automation solutions and improved the client's database management. Additionally, obo. Agency provided content marketing, including email marketing. The client appreciated obo. Agency's attention to detail and proactive suggestions.

"We're not only getting inquiries; we're getting appointments, request for quotes, and even orders. At one point, we had to slow it down because we were having trouble handling the volume. We've had great success with them." - Director of Marketing, Wireless Communications Provider

A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

"Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

"The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

OptimumSource supplied data entry and payment services for a business service company. The client saved 100 hours and $10,000 each month by collaborating with OptimumSource.

“They are trusted and reliable. They have proven it over the time we have worked with them.” – Senior Finance Manager, Business Services Company
 

Out2Bound provided lead generation for an international software firm to pitch their streaming software and boost growth. Their team executed phone and email campaigns and reinvigorated the client's digital presence. Their work significantly increased leads.

"We enjoyed Out2Bound’s professional attitude and energy. They provided skillful consultancy around the sales and marketing space." — Business Development Officer, Software Firm

Quality Contact Solutions provided outbound and inbound sales services for a financial firm to improve their leads. Their team developed new business connections by setting up appointments and providing market support. Their work increased leads by 20%.

"We have heard great feedback from many of our customers stating that they love calling with questions because all of their questions are answered professionally." – Marketing Manager, Financial Firm

SalesAladin built a campaign to increase the customer base of a software development firm. SalesAladin spent many hours on the phone calling potential clients to schedule appointments, and they were instrumental in closing contract deals to increase the client list.

"They were very attentive and proactive in asking relevant questions and figuring out how they could do better." – Director, Software Development Firm

Salesify provided a technology firm with customer support and call center services. The client wanted to improve customer service and collect feedback from consumer interactions. The team at Salesify performed voice call services for the client. The firm collected and organized the data collected from the calls for the client. Salesify's efficiency particularly impressed the client. 

"They can handle lots of traffic from consumers without failure." – VP of IT, Technology Firm 

SalesRoads provided outbound call services for a marketing agency to generate more leads and increase sales. Their team conducted a discovery period to garner information about the business and created a custom script. Their work provided a significant ROI.

"Overall, sales have increased in triple digits since the start of our collaboration.​" – Sales Director, Marketing Agency

SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

"Communication is their strong suit." —Finance Manager, Business Services Company

Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

"Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

Strategic Sales & Marketing created cold call scripts for an engineering consulting firm that focused on their specific market focus and objectives. They also handle the client’s calling services to generate relevant leads.

"We were able to close two new deals in the first three months, which was huge for us. The process has been seamless for the companies we’re contacting. They don’t know it’s an outside service who contacted them in the first place." — Recruiter, Engineering Consulting Firm

SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

"Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

"Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

A manufacturing company wanted to expand their customer base to a wider audience. TeleContact executed a calling strategy designed to reach a specific audience. They are still partnering with the manufacturer and have increased their revenue.  

"Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders...I highly recommend them." —Manager, Manufacturing Company

Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

"[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

"The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company

ValueLabs works with a business services company to assist with medical and claims processing services and allow the client's staff to prioritize customer relations. ValueLabs is large and flexible enough to help with whatever needs the client has, to the point that the client cannot find any room for improvement.

"They are the best there is for this work." – Senior Finance Manager, Business Services Company

A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

"It's money-saving." – VP of IT, Government Organization

A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.

" When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company

The team at Vsynergize partnered with a telecommunications company to provide telemarketing solutions that would improve customer relations while recording data on customer needs and wants. They provided call center services on behalf of the client in order to interact with customers and used the resulting data to make telemarketing recommendations to the client. The client was impressed with the teamwork and organization that Vsynergize displayed throughout the project. 

"I find them very stable and very good with great teamwork. I really like this company." —Business Development Executive, Telecommunications Company 

WC Call Center handles hundreds of calls for an automotive firm. The firm wanted to improve their revenue. WC Call Center performs telemarketing and appointment services for the firm. 

"They are quick and affordable." – Employee, Automotive Firm

A jewelry company needed help handling all their customer service and sales calls, so Wow24-7 provides constant customer service using an online chat function. They also handle customer service calls and help the client with outbound sales calls.

"They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting." —Co-Founder, Jewelry Company

Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

"Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform