
Top 100 Call Center Services in Canada
December 2023Looking for a top voice service and call center company in Canada?
Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.
To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in Canada. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
>List of the Best Canada Voice Services Providers
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1
- $5,000+
- 10 - 49 employees
- Calgary, Canada
Established in 2022, Alphoric is a sales outsourcing company. They are located in Calgary, Canada and have a small team. The agency offers sales outsourcing.
Industries
Notable Project
Alphoric has provided data scraping services for an advertising and marketing company. They have been hired to scrape a large amount of quality data for the client's email campaigns.
"What was impressive how good the data and speed were."
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2
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
Industries
Notable Project
Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.
"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."
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3
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.
Industries
Notable Project
Purple Sales has been hired by a growth strategy firm to develop integrated inbound and outbound marketing strategies for them. Their work includes lead generation, appointment setting, and follow-up calls.
"Their focus on continuous improvement shows in the results of our campaigns."
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4
- $10,000+
- 250 - 999 employees
- Dorval, Canada
CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
Industries
Notable Project
CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in.
“Compared to other vendors in the marketplace, they were by far the best.”
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5
- $1,000+
- 50 - 249 employees
- Calgary, Canada
SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.
Clients
- Sofina Foods Inc.
Industries
Notable Project
SureCall provides call support and BPO services for a hockey organization. The team resolves technical support tickets for an outdated registration database, tackling emails and answering hotline calls, too.
“They’re invested in this process and have shown great care in providing both quality work and continuous improvement.”
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6
- Undisclosed
- 250 - 999 employees
- Toronto, Canada
LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry.
Clients
- The Law Office of Robert David Malove
- Hammerschmidt
- Stickradt
- & Associates
Industries
Notable Project
LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.
"They are receptive to changes and are always looking to improve."
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7
- $1,000+
- 10 - 49 employees
- Fredericton, Canada
Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.
Clients
- Blackberry
- Fico
- RtTech Software
- Masitek
Industries
Notable Project
Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.
"When they apply their sales coaching and tactics, everything works well."
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8
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.
Industries
Notable Project
24H Virtual provides ongoing call center services for an appliance repair company. Their main tasks are to answer incoming customer calls and respond to emails on a 24/7 basis.
"They’re always in touch with us, especially their owner who always tries to find ways to improve our collaboration."
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9
- $10,000+
- 2 - 9 employees
- Toronto, Canada
Portage Sales is a small corporate training company. Launched in 2017, the team offers corporate training and business consulting. The firm is based in Pickering, Canada.
Industries
Notable Project
Portage Sales helped a financial institution streamline their onboarding and training process. They mapped out all potential training on the company's LMS, aligned the content, and designed knowledge checks.
"They didn't simply do what we asked — they understood what was happening to us, then came up with a solution."
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10
- $1,000+
- 10 - 49 employees
- Langley, Canada
Headquartered in Langley City, Canada, FiveRings Marketing is a direct marketing company. The small company was established in 2017. Their team focuses on direct marketing, pay per click, and search engine optimization.
Industries
Notable Project
FiveRings Marketing helps a consulting services company generate B2B leads and convert them into paying customers. The goal is to expand the client's B2B sales network.
"They are clear and organized and take the time to really understand our niche and market."
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11
- $10,000+
- 2 - 9 employees
- Langley, Canada
Lead Generators International is a business-to-business telemarketing firm that was founded in 1992. Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services.
Clients
- Microsoft Dynamics
- SAP
- Hewlett Packard
- Flight Center
Industries
Notable Project
A property tax consulting firm hired Lead Generators International® for lead generation services. After a discovery process, they looked for new potential customers for the client based on their target audience.
''They delivered quality and sophisticated work, which we needed for our business.''
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12
- $1,000+
- 10 - 49 employees
- Calgary, Canada
BitWide , a small advertising company, is in Calgary, Canada. They offer advertising, digital strategy, social media marketing, email marketing, and more and were founded in 2018.
Industries
Notable Project
BitWide provides call center services for a CRM company. Their responsibilities include ongoing cold calling, email, and LinkedIn outreach.
"They bring a level of professionalism that is hard to find in the outsourced sales industry."
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13
- $1,000+
- 250 - 999 employees
- Calgary, Canada
Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.
Industries
Notable Project
Line One Contact Centres Inc provides remote call center outsourcing for a community social service agency. Services include triage of incoming requests via a 24/7 emergency line and after-hours scheduling.
“We integrated their services with our operations and it has been an excellent collaboration."
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14
- $10,000+
- 10 - 49 employees
- Vaughan, Canada
Clever Digital Marketing, a small social media marketing agency, is headquartered in Vaughan, Canada. Their services include social media marketing and pay per click.
Industries
Notable Project
Clever Digital Marketing develops social media marketing campaigns for Facebook and Instagram, in addition to doing on-site SEO through technical development. They work within the client's established brand.
"I want to save other business owners the uncertainty by saying that Clever is trustworthy, proven, and passionate."
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15
- Undisclosed
- 50 - 249 employees
- Edmonton, Canada
Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.
Industries
Notable Project
A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.
"Their customer service is #1!"
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16
- $10,000+
- 50 - 249 employees
- Toronto, Canada
Direct marketing company The Sales Factory was established in 2019. They are located in Toronto, Canada and Kelowna, Canada and have a midsize team. Their services include direct marketing, sales outsourcing, and call center services.
Notable Project
The Sales Factory provided lead generation services for a construction and engineering company. The team was responsible for listing buildings and emailing and scheduling calls with possible clients.
"We were impressed with their professionalism."
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17
- $1,000+
- 50 - 249 employees
- St. John's, Canada
Telelink is a voice services and BPO company headquartered in St. John's, Canada. Founded in 1965, their team of over 50 serves small and midmarket businesses in industries such as real estate, utilities, and more.
Clients
- Weatherford
- Worley
- Stantec
- Nabors
Industries
Notable Project
Telelink provides call center services for a mechanical contracting company. They receive calls after hours and over the weekend for urgent plumbing, heating, and cooling issues in commercial buildings.
"Their process is digital and requires minimal effort on our part."
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18
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Lunas Consulting is a small business consulting and sales outsourcing company. Launched in 2021, the team specializes in business consulting and sales outsourcing. The firm is based in Toronto, Canada.
Industries
Notable Project
A social media AI firm hired Lunas Consulting to strengthen their customer service reputation. The team did this by organizing training programs, gathering customer feedback, and starting a new support channel.
"I commend them for all their work."
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19
- $1,000+
- 2 - 9 employees
- Montreal, Canada
Direct Objective Consulting is a marketing agency founded in 2003. Their team of around 10 employees is based in Montreal. They provide branding, PR, marketing strategy, social media marketing, and SEO services.
Clients
- TIBCO
- explorance
- Hardent
- CanadaVisa
Industries
Notable Project
Direct Objective Consulting oversees the PR strategy for a journey analytics firm. They’re responsible for all aspects of the process, from determining market positioning to handling brand messaging.
"They bring in a wealth of deep expertise in the B2B space to assist any ambitious business."
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20
- $1,000+
- 50 - 249 employees
- Toronto, Canada
Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries.
Clients
- DirecTV
- Nissan
- KPMG
- Hilton
Industries
Notable Project
A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.
"It's money-saving." – VP of IT, Government Organization
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21
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Raises.com, a commercial financing, funding, & investment company, was launched in 2020. Their small team is headquartered in Toronto, Canada. The company specializes in commercial financing, funding, & investment, finance law, sales outsourcing, and finance & accounting outsourcing (FAO).
Industries
Notable Project
Raises.com is supporting a manufacturing company with funding. They're helping the client grow their business and acquire new firms.
"We're impressed with their speed and effectiveness."
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22
- Undisclosed
- 2 - 9 employees
- Winnipeg, Canada
Business consulting company Jeremy Chen Sales was established in 2018. The agency specializes in business consulting, call center services, back office outsourcing, and sales outsourcing and has a small team.Notable Project
Jeremy Chen Sales provides training services for a virtual reception services company. After a thorough assessment, they have customized a training program to meet the needs of the internal team.
"They are always on time and responsive."
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23
- Undisclosed
- 50 - 249 employees
- Surrey, Canada
Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.
Industries
Notable Project
A salon owner hired Koala Customer Care for customer service outsourcing. The team from Koala Customer Care takes phone calls, schedules appointments, returns phone calls, and works to fill in cancellations.
“We’re really happy with everything they’re doing and feel lucky to have found them.”
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24
- $1,000+
- 2 - 9 employees
- Montréal, Canada
Bô-Soleil Group, an email marketing company, was established in 2017. The small team provides email marketing, graphic design, e-commerce development, and branding. The firm is headquartered in Montréal, Canada and Québec, Canada.
Industries
Notable Project
Bô-Soleil Group handles ongoing digital marketing support for a financial services company. The vendor is helping the client improve the performance of their online campaigns by analyzing customer data.
"Their communication and efficiency have been greatly appreciated throughout the course of our project."
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25
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
VereQuest, a phone answering service, was launched in 2002. Based in Toronto, Canada, their midsize team offers call center services and IT strategy consulting.Industries
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26
- $5,000+
- 10 - 49 employees
- kamloops, Canada
Established in 2021, Set 2 Close is a small sales outsourcing company. Their team specializes in sales outsourcing, digital strategy, email marketing, conversion optimization, and more. The agency is headquartered in kamloops, Canada.
Industries
Notable Project
Set 2 Close is helping a SaaS startup streamline its sales process by providing crucial insights about the market and using tools like HubSpot and PandaDoc to shorten sales cycles.
"They weren't trying to force us down a pathway that worked best for them."
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27
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Seologist is an SEO company based in Toronto. The company, founded in 2003, has a team of less than 20 who provide SEO services, as well as web development, email and social media marketing, voice services, and others to business, financial, and consumer service companies.
Clients
- NOVAJET
- Canadian Choice Windows & Doors
- Wine Online
- ZIM Group Ltd
Industries
Notable Project
Seologist provided SEO and lead generation. Their team overhauled the website and edited the search terms to build organic leads.
"In most cases they delivered things early."
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28
- $1,000+
- 50 - 249 employees
- Oakville, Canada
Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 70 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.
Clients
- Bosch
- Zoho
- Halo
- MicroFocus
Industries
Notable Project
A sales technology company has hired Martal Group to help expand their platform's user adoption. The team has worked closely with the client to make their conversion acceleration process more efficient.
"The knowledge and experience of Martal Group's sales team are what sets them apart."
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29
- Undisclosed
- 50 - 249 employees
- Oakville, Canada
Desonto is a sales outsourcing company founded in 2022. The midsize Oakville, Canada-based team offers sales outsourcing and email marketing.Industries
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30
- Undisclosed
- 10 - 49 employees
- Drayton Valley, Canada
Intercon Messaging is a telephone answering service. Their midsize team is based in Drayton Valley, Canada. Their services include call center services and customer service outsourcing. The firm was established in 1996.Industries
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