Top 100 Call Center Services in Canada

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Top 100 Call Center Services in Canada

August 2022

Looking for a top voice service and call center company in Canada?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in Canada. 

List of the Best Canada Voice Services Providers

  • 1
    • $1,000+
    • 10 - 49 employees
    • Fredericton, Canada

    Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.

    Clients

    • Blackberry
    • Fico
    • RtTech Software
    • Masitek

    Industries

    Notable Project

    Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.

    "When they apply their sales coaching and tactics, everything works well."

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  • 2
    • $10,000+
    • 2 - 9 employees
    • Burnaby, Canada

    Lead Generators International is a business-to-business telemarketing firm that was founded in 1992. Based in Burnaby, Canada, this team of 11 provides telephone lead generation, appointment setting, telephone market research, database updating, mail list procurement services.

    Clients

    • Microsoft Dynamics
    • SAP
    • Hewlett Packard
    • Flight Center

    Industries

    Notable Project

    An electric mobility company wanted to build a network of dealerships in the USA and Canada. They partnered with Lead Generators International® to help attract approximately 800 dealers to fill that network.

    "They are easy to work with."

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  • 3
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

    "You can’t beat the peace of mind they offer."

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  • 5
    • $5,000+
    • 10 - 49 employees
    • Toronto, Canada

    Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.

    Industries

    Notable Project

    Purple Sales is spearheading the lead generation efforts of an insurance firm. They identify potential customers and markets to them, with the goal of securing qualified appointments for the company.

    They’ve been extremely willing to work on our ad hoc requests even if they’re outside the scope of our contract.”

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  • 6
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries

    Notable Project

    Veta Virtual is providing call center services for a housing agency, handling overflow inbound calls. They’ve been chosen due to their flexible services and competitive pricing. 

    "Their receptionists are professional and provide excellent customer experience to existing and potential clients."

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  • 7
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

    "I can’t ask for more — they do what they say they’ll do."

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  • 8
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

    "Their customer service is #1!"

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  • 9
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

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  • 10
    • $1,000+
    • 250 - 999 employees
    • Calgary, Canada

    Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.

    Industries

    Notable Project

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

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  • 11
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients

    • DirecTV
    • Nissan
    • KPMG
    • Hilton

    Industries

    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

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  • 12
    • $10,000+
    • 10 - 49 employees
    • Vaughan, Canada

    Clever Digital Marketing, a small social media marketing agency, is headquartered in Vaughan, Canada. Their services include social media marketing and pay per click.

    Industries

    Notable Project

    Clever Digital Marketing develops social media marketing campaigns for Facebook and Instagram, in addition to doing on-site SEO through technical development. They work within the client's established brand. 

    "I want to save other business owners the uncertainty by saying that Clever is trustworthy, proven, and passionate." 

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  • 13
    • $10,000+
    • 50 - 249 employees
    • Richmond, Canada

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries

    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

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  • 14
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Toronto, Canada

    Seologist is an SEO company based in Toronto. The company, founded in 2003, has a team of less than 20 who provide SEO services, as well as web development, email and social media marketing, voice services, and others to business, financial, and consumer service companies. 

    Clients

    • NOVAJET
    • Canadian Choice Windows & Doors
    • Wine Online
    • ZIM Group Ltd

    Industries

    Notable Project

    Seologist was hired by a Mortgage Company to overhaul the Company's website and edited the search terms to organically generate leads. The Company saw an increasing number of calls and customers. Seologist's SEO work landed the Company's brand on the first page of Google through more and more search terms. 

    "Their SEO work helped us attract new customers, new employees, and propelled our brand in the industry." - President and Co-Founder, Mortgage Company 

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  • 15
    • $1,000+
    • 2 - 9 employees
    • Toronto, Canada

    Lead Generation Media is a lead generation company founded in 2018 in Scarborough, Canada. With a compact team of under 10 employees, they provide voice services, content marketing, and email marketing to clients in IT and other industries.

    Clients

    • Onlinekarma
    • Toronto-HVAC
    • Onlinekarma.club
    • SundayBoost.com

    Industries

    Notable Project

    Lead Generation Media helped a digital marketing firm with establishing their SEO and PPC strategy and generating more sales. Their efforts produced a 50% increase in revenue. Their pricing was fair and their smooth communication was complimented.

    "I will certainly engage with this company again for our future needs." – Digital Marketing Executive, Digital Marketing Firm

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  • 16
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      3.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • kamloops, Canada
    Established in 2021, Set 2 Close is a small sales outsourcing company. Their team specializes in sales outsourcing, digital strategy, email marketing, conversion optimization, and more. The agency is headquartered in kamloops, Canada.

    Industries

    Notable Project

    A chemical distribution company hired Set 2 Close for various tasks. The team worked on sales recruitment, management, and CRM implementation. They also handled the firm's digital and social media marketing. 

    "They were honest, professional, and full of energy and integrity."

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  • 17
    • $1,000+
    • 2 - 9 employees
    • Calgary, Canada

    Founded in 2003, Wise IT Inc. is located in Calgary, Canada. Their nearly ten employees provide IT managed services, web design, and voice services for small businesses.

    Clients

    • Ascension Catholic Parish
    • eServus Online Concierge Services
    • DeWinton Pet Hospital
    • Mosby Insurance

    Industries

    Notable Project

    Wise IT Inc. provides continuous IT services for a concierge service. They're responsible for ongoing, regular technological maintenance as well as solving one-off tech problems. Their work so far has received positive feedback.

    "I wouldn’t hesitate to refer them to anyone. They’ve done great work and are quick to respond to problems." –VP of Operations, Concierge Service

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  • 18
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.6
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Oakville, Canada

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 70 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients

    • Fullscreen
    • Jedox
    • Clickworker
    • Quaenet

    Industries

    Notable Project

    A media services company hired Martal Group to come up with a sales plan and expand their business in North America and LATAM. They helped the firm secure strategic partnerships in the aforementioned markets.

    "We were satisfied with their professional communication frequency and quality."

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  • 19
    • $1,000+
    • 50 - 249 employees
    • London, Canada
    Founded in 2005, Voices is a telephone answering service. Their midsize team is headquartered in London, Canada. Their team specializes in call center services, video production, and broadcast video.

    Industries

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  • 20
    • $1,000+
    • 250 - 999 employees
    • Vaughan, Canada

    Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.  

    Industries

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  • 21
    • $10,000+
    • 1,000 - 9,999 employees
    • Newmarket, Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients

    • Canada's Best Managed Companies
    • Green Apple Award Winner

    Industries

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  • 22
    • $1,000+
    • 1,000 - 9,999 employees
    • Montréal, Canada

    Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare. 

    Industries

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  • 23
    • $1,000+
    • 1,000 - 9,999 employees
    • Toronto, Canada

    Millenium1 Solutions is a large answering service company. In Toronto, Canada; Pasig, Philippines; Ottawa, Canada and Mississauga, Canada, the firm was established in 2013. Their team provides voice services and non-voice bpo/back office services.

    Industries

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  • 24
    • $1,000+
    • 250 - 999 employees
    • Toronto, Canada

    Gatestone & Co. Is a telephone answering service. Their midsize team is based in Toronto, Canada; Phoenix, Arizona; Quezon City, Philippines and Scarborough, Canada and focuses on voice services. The firm was launched in 1978.

    Industries

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  • 25
    • $1,000+
    • 1,000 - 9,999 employees
    • Laval, Canada

    Nordia is a telephone answering service. They offer voice services and were founded in 1999. Their large team is Laval, Canada-based.

    Industries

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  • 26
    • $1,000+
    • 50 - 249 employees
    • Edmonton, Canada

    MetCredit is a Mississauga, Canada-based call center service. Founded in 1973, the midsize team focuses on voice services.

    Industries

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  • 27
    • $1,000+
    • 50 - 249 employees
    • Ottawa, Canada

    OnPath is a telephone answering service. They are in Ottawa, Canada and Gloucester, Canada and have a midsize team. Their services include voice services. The firm was founded in 1993.

    Industries

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  • 28
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Non-voice bpo/back office services and call center Paradigm Quest is based in Toronto, Canada. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 2005.

    Industries

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Vaughan, Canada

    3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 30
    • $1,000+
    • 250 - 999 employees
    • Montréal, Canada

    In Montréal, Canada and Toronto, Canada, VOXDATA is a midsize call center company. They specialize in voice services and non-voice bpo/back office services and were founded in 1995.

    Industries

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