VirtuHire US
visit site- $1,000+
- 10 - 49 employees
- Los Angeles, CA
Client Insights
Industry Expertise
15%
15%
15%
15%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 20%
Common Project Size
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Clients
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Highlights from Recent Projects
VirtuHire US was tasked with providing customer service support for the Solar and HVAC installation firm, Home Upgrade Specialist. The team at VirtuHire was hired primarily for lead conversion, dispatch-related tasks, and problem solving. One VirtuHire employee, Daniel, was assigned to manage dispatch activities such as scheduling and coordinating appointments between customers and technicians. He was also responsible for customer communication, answering incoming customer calls, and handling concerns independently when possible or promptly escalating when necessary.
The primary deliverables included appointment scheduling and coordination, dispatch support, customer communication, and inbound customer support. Daniel was tasked to ensure efficient communication between the firm’s customers and field teams, helping to minimize scheduling conflicts and other potential issues. He was also expected to maintain a high level of customer service quality by providing professional and courteous communication.
The results and feedback were positive and highlighted VirtuHire’s high ratings, good value for cost, and aligned company values. Daniel’s role played a significant part in improving internal coordination within the Home Upgrade Specialist team and serving as a reliable communication bridge. His effectiveness in escalation management and follow-ups was much appreciated, and the firm found the collaboration with Virtuhire quite fruitful.