Top 100 Retail Companies Answering Services

The Best of September 2024

Looking for a top retail answering service?

Answering services can play a key role in the success of a business. This support service can minimize customer service expenses.

Jump to Most Reviewed Companies

List of the Best Retail Answering Services Companies

31

NICE Global
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Montego Bay, Jamaica
Midsize phone answering service NICE, is in Montego Bay, Jamaica. Their services include voice services and non-voice bpo/back office services.

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32

The Contact Company
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Birkenhead , England
The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

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Clients
- Plusnet
Industries
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33

OutPLEX
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Fort Lauderdale, FL
Non-voice bpo/back office services company OutPLEX was launched in 2001. Their small team is in Santo Domingo, Dominican Republic. OutPLEX specializes in non-voice bpo/back office services.

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34

Stepping EDGE
(10 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  4.9
- $1,000+
- 10 - 49 employees
- Coimbatore, India
Stepping EDGE is a marketing firm founded in 2018 with fewer than 10 members. Based in Coimbatore, India, they are experts in social media marketing, mobile and app marketing, and PPC ads for small businesses in industries such as e-commerce, gaming, and arts.

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Clients
- Caitec
Industries
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35

Seamless Virtual Assistant
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Seamless Virtual Assistant, a back office outsourcing company, is headquartered in Brampton, Canada and Tagum, Philippines. The company focuses on back office outsourcing, call center services, and customer service outsourcing and has a small team.The company was launched in 2023.
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36

hammerjack
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Sydney, Australia
Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

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37

The Connection
(2 Reviews) 4.5
- Timeliness
  4.8
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 1,000 - 9,999 employees
- Burnsville, MN
The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

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38

Capital Collections
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

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Clients
- Imhoff Sunland Insurance Services
Industries
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39

The Agentsy BPO
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Cape Town, South Africa
The Agentsy BPO is a Cape Town, South Africa-based customer service outsourcing company. The midsize team offers customer service outsourcing, sales outsourcing, and finance & accounting outsourcing (FAO) and was launched in 2018.
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40

Conectys
(2 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.5
- $250,000+
- 1,000 - 9,999 employees
- București, Romania
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

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41

@liveconx
(3 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  3.8
- Would Recommend
  4.2
- $1,000+
- 50 - 249 employees
- Cornwall, Canada
@liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services. Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks.

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Clients
- Dundas & Glengarry
Industries
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42

A1 Call Center
(3 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 250 - 999 employees
- Noida, India
A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries.

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Clients
- BetterU
Industries
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43

Cimmons Integrated Services Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Bengaluru, India
Cimmons Integrated Services Private Limited is an answering service. The midsize Bengaluru, India-based agency was established in 2020. Their services include call center services, customer service outsourcing, and sales outsourcing.

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Clients
- BOSCH | ASSETZ PROPERTY GROUP | SLICE PAY | ELECROOM | RAJALAKSHMI EDUVERSE | ADYPU | NOVA BENEFITS | BETTERHALF | AULAS | RELICELL | WDI | HOYSALA CAABZ | BRAIN TREE GAMES | BOSCH HONDA | QWIKCILVER
Industries
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44

MarKam Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Sofia, Bulgaria
MarKam Solutions is an answering service company. Launched in 2021, the team provides call center services, back office outsourcing, customer service outsourcing, and sales outsourcing. Their midsize agency is headquartered in Sofia, Bulgaria.
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45

LTS Global Digital Services
(3 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  4.8
- $5,000+
- 50 - 249 employees
- Hanoi, Vietnam
LTS Global Digital Services is a data annotation services company based in Hanoi, Vietnam and Hanoi, Vietnam. The midsize firm was established in 2016. Their services include data annotation services, robotics process automation, IT managed services, call center services, and more.

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Clients
- Qualcomm
Industries
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46

Premier BPO
(4 Reviews) 4.1
- Timeliness
  4.1
- Service Excellence
  4.1
- Value
  3.8
- Would Recommend
  3.8
- $1,000+
- 250 - 999 employees
- Clarksville, TN
Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

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Clients
- Inc. 5000
Industries
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47

Redial BPO Call Center

(0 Reviews)

Not yet reviewed.
- $50,000+
- 250 - 999 employees
- San Diego, CA
Based in Tijuana, Mexico and Tijuana, Mexico, Redial BPO Call Center is a midsize non-voice bpo/back office services and answering service company. Their services include non-voice bpo/back office services and voice services.

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Clients
- Soaren Management
- Home Run
Industries
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48

DSG

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Johannesburg, South Africa
DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.
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49

NICE inContact
(4 Reviews) 3.8
- Timeliness
  3.0
- Service Excellence
  3.8
- Value
  3.3
- Would Recommend
  3.9
- $1,000+
- 1,000 - 9,999 employees
- Sandy, UT
NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

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50

Arise
(3 Reviews) 4.7
- Timeliness
  4.3
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.7
- $250,000+
- 250 - 999 employees
- Miramar, FL
Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

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51

LiveSalesman
(5 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  5.0
- $10,000+
- 250 - 999 employees
- Las Vegas, NV
LiveSalesman is a midsize non-voice bpo/back office services and answering service company established in 2003. Their services include non-voice bpo/back office services and voice services. The firm is located in Las Vegas, Nevada and Noida, India.
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52

VirtusaPolaris
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 1,000 - 9,999 employees
- Chennai, India
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

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Clients
- Pegasystems
Industries
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53

Magellan Solutions Outsourcing Inc
(12 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $10,000+
- 250 - 999 employees
- Mandaluyong, Philippines
Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services.

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54

Perfect Data Entry
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Bradenton, FL
Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

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55

Orpheus Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Sofia, Bulgaria
Orpheus Solutions is an outsourcing company headquartered in Sofia, Bulgaria. Founded in 2018, they have a team of 5 employees. Their main focus lines are corporate training, business consulting, and voice services.

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56

Captico Consultancy
(4 Reviews) 5.0
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  4.9
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Mumbai, India
Captico Consultancy is a small website development company located in Mumbai, India. Established in 2017, the team focuses on web development, mobile app development, and call center services.
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57

MedValue
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 2 - 9 employees
MedValue is a BPO service provider with locations in Oak Brook, Ill., Los Angeles, and Bridgewater, N.J. The team of fewer than 10 employees offers non-voice BPO services and voice services to clients in the health care and medical industry.

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58

VA Talks
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Kolkata, India
VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

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Clients
- Bias Media
Industries
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59

Fusion Global Services
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- 6th Of October, Egypt
Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.

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Clients
- Bosta
Industries
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60

2ndOffice Limited
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $75,000+
- 50 - 249 employees
- Couva, Trinidad and Tobago
2ndOffice Limited is a IT staff augmentation company. They are located in Couva, Trinidad and Tobago and have a midsize team. The agency focuses on IT staff augmentation, call center services, back office outsourcing, finance & accounting outsourcing (FAO), and more.
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