Top 100 Retail Companies Answering Services

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Top 100 Retail Companies Answering Services

The Best of December 2024

Looking for a top retail answering service?

Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

Jump to Most Reviewed Companies

List of the Best Retail Answering Services Companies

  • 31
    (4 Reviews) 5.0
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      5.0
    • Would Recommend

      4.9
    • $1,000+
    • 1,000 - 9,999 employees
    • Quezon City, Philippines

    Human resources firm Sourcefit Philippines was launched in 2006. The firm offers HR services, non-voice bpo/back office services, and voice services and has a midsize team. The firm is located in Quezon City, Metro Manila, Philippines.

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    Industries

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  • 32
    (2 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead , England

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

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    Clients

    • Plusnet

    Industries

  • 33
    (2 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 250 - 999 employees
    • Montego Bay, Jamaica

    Midsize phone answering service NICE, is in Montego Bay, Jamaica. Their services include voice services and non-voice bpo/back office services.

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    Industries

  • 34
    (1 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • Undisclosed
    • 1,000 - 9,999 employees
    • Fort Lauderdale, FL

    Non-voice bpo/back office services company OutPLEX was launched in 2001. Their small team is in Santo Domingo, Dominican Republic. OutPLEX specializes in non-voice bpo/back office services.

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    Industries

  • 35
    (10 Reviews) 4.9
    • Timeliness

      4.9
    • Service Excellence

      4.8
    • Value

      5.0
    • Would Recommend

      4.9
    • $1,000+
    • 10 - 49 employees
    • Coimbatore, India

    Stepping EDGE is a marketing firm founded in 2018 with fewer than 10 members. Based in Coimbatore, India, they are experts in social media marketing, mobile and app marketing, and PPC ads for small businesses in industries such as e-commerce, gaming, and arts.

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    Clients

    • Caitec

    Industries

  • 36
    (2 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • Undisclosed
    • 50 - 249 employees
    • Sydney, Australia

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

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    Industries

  • 37
    (1 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 10 - 49 employees
    Seamless Virtual Assistant, a back office outsourcing company, is headquartered in Brampton, Canada and Tagum, Philippines. The company focuses on back office outsourcing, call center services, and customer service outsourcing and has a small team.The company was launched in 2023.
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    Industries

  • 38
    (2 Reviews) 4.5
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.5
    • Would Recommend

      4.8
    • $1,000+
    • 1,000 - 9,999 employees
    • Burnsville, MN

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

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    Industries

  • 39
    (1 Reviews) 4.5
    • Timeliness

      4.5
    • Service Excellence

      4.5
    • Value

      4.0
    • Would Recommend

      4.5
    • $1,000+
    • 10 - 49 employees

    Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

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    Clients

    • Imhoff Sunland Insurance Services

    Industries

  • 40
    (3 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 50 - 249 employees
    • Cape Town, South Africa
    The Agentsy BPO is a Cape Town, South Africa-based customer service outsourcing company. The midsize team offers customer service outsourcing, sales outsourcing, and finance & accounting outsourcing (FAO) and was launched in 2018.
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    Industries

  • 41
    (2 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.8
    • Value

      4.8
    • Would Recommend

      4.5
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

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    Industries

  • 42
    (3 Reviews) 4.0
    • Timeliness

      3.5
    • Service Excellence

      3.5
    • Value

      3.8
    • Would Recommend

      4.2
    • $1,000+
    • 50 - 249 employees
    • Cornwall, Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

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    Clients

    • Dundas & Glengarry

    Industries

  • 43
    (3 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 50 - 249 employees
    • Sofia, Bulgaria
    MarKam Solutions is an answering service company. Launched in 2021, the team provides call center services, back office outsourcing, customer service outsourcing, and sales outsourcing. Their midsize agency is headquartered in Sofia, Bulgaria.
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    Industries

  • 44
    (3 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.7
    • Value

      4.5
    • Would Recommend

      4.8
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries. 

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    Clients

    • BetterU

    Industries

  • 45
    (0 Reviews)

    Not yet reviewed.

    • $5,000+
    • 250 - 999 employees
    • Bengaluru, India
    Cimmons Integrated Services Private Limited is a call center. The Bengaluru, India-based firm was established in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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    Clients

    • BOSCH | ASSETZ PROPERTY GROUP | SLICE PAY | ELECROOM | RAJALAKSHMI EDUVERSE | ADYPU | NOVA BENEFITS | BETTERHALF | AULAS | RELICELL | WDI | HOYSALA CAABZ | BRAIN TREE GAMES | BOSCH HONDA | QWIKCILVER

    Industries

  • 46
    (4 Reviews) 4.1
    • Timeliness

      4.1
    • Service Excellence

      4.1
    • Value

      3.8
    • Would Recommend

      3.8
    • $1,000+
    • 250 - 999 employees
    • Clarksville, TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

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    Clients

    • Inc. 5000

    Industries

  • 47
    (3 Reviews) 4.8
    • Timeliness

      4.8
    • Service Excellence

      4.7
    • Value

      4.5
    • Would Recommend

      4.8
    • $5,000+
    • 50 - 249 employees
    • Hanoi, Vietnam

    LTS Global Digital Services is a data annotation services company based in Hanoi, Vietnam and Hanoi, Vietnam. The midsize firm was established in 2016. Their services include data annotation services, robotics process automation, IT managed services, call center services, and more.

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    Clients

    • Qualcomm

    Industries

  • 48
    (0 Reviews)

    Not yet reviewed.

    • $1,000+
    • 250 - 999 employees
    • Johannesburg, South Africa
    DSG is a Customer Service Outsourcing company. Founded in 2008, the team focuses on Customer Service Outsourcing and E-Commerce Development.
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    Industries

  • 49
    (4 Reviews) 3.8
    • Timeliness

      3.0
    • Service Excellence

      3.6
    • Value

      3.3
    • Would Recommend

      3.9
    • $1,000+
    • 1,000 - 9,999 employees
    • Sandy, UT

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

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    Industries

  • 50
    (3 Reviews) 4.7
    • Timeliness

      4.3
    • Service Excellence

      4.3
    • Value

      4.5
    • Would Recommend

      4.7
    • $250,000+
    • 250 - 999 employees
    • Miramar, FL

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

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    Industries

  • 51
    (6 Reviews) 4.9
    • Timeliness

      4.9
    • Service Excellence

      4.8
    • Value

      4.9
    • Would Recommend

      5.0
    • $10,000+
    • 250 - 999 employees
    • Las Vegas, NV
    LiveSalesman is a midsize non-voice bpo/back office services and answering service company established in 2003. Their services include non-voice bpo/back office services and voice services. The firm is located in Las Vegas, Nevada and Noida, India.
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    Industries

  • 52
    (2 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 1,000 - 9,999 employees
    • Chennai, India

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

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    Clients

    • Pegasystems

    Industries

  • 53
    (12 Reviews) 4.5
    • Timeliness

      4.4
    • Service Excellence

      4.5
    • Value

      4.3
    • Would Recommend

      4.5
    • $10,000+
    • 250 - 999 employees
    • Mandaluyong, Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

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    Industries

  • 54
    (4 Reviews) 4.8
    • Timeliness

      4.5
    • Service Excellence

      5.0
    • Value

      4.4
    • Would Recommend

      4.6
    • $1,000+
    • 250 - 999 employees
    • Bradenton, FL

    Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

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    Industries

  • 55
    (1 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $5,000+
    • 2 - 9 employees
    • Sofia, Bulgaria

    Orpheus Solutions is an outsourcing company headquartered in Sofia, Bulgaria. Founded in 2018, they have a team of 5 employees. Their main focus lines are corporate training, business consulting, and voice services.

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    Industries

  • 56
    (4 Reviews) 4.9
    • Timeliness

      5.0
    • Service Excellence

      4.9
    • Value

      5.0
    • Would Recommend

      5.0
    • $5,000+
    • 250 - 999 employees
    • Davao City, Philippines
    Telephone answering service SPLACE BPO is located in Davao City, Philippines and Davao City, Philippines. The midsize agency was founded in 2019. Their services include Call Center Services, Back Office Outsourcing, Finance & Accounting Outsourcing (FAO), Customer Service Outsourcing, and more.
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    Industries

  • 57
    (1 Reviews) 5.0
    • Timeliness

      5.0
    • Service Excellence

      5.0
    • Value

      5.0
    • Would Recommend

      5.0
    • $1,000+
    • 50 - 249 employees
    Dialnest PTE LTD is an answering service company. They specialize in Call Center Services, Back Office Outsourcing, Customer Service Outsourcing, and Sales Outsourcing and were established in 2023. The agency is in Singapore, Singapore and Iloilo City, Philippines.
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    Industries

  • 58
    (4 Reviews) 5.0
    • Timeliness

      4.9
    • Service Excellence

      5.0
    • Value

      4.9
    • Would Recommend

      5.0
    • $1,000+
    • 10 - 49 employees
    • Mumbai, India
    Captico Consultancy is a small website development company located in Mumbai, India. Established in 2017, the team focuses on web development, mobile app development, and call center services.
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    Industries

  • 59
    (1 Reviews) 4.5
    • Timeliness

      4.5
    • Service Excellence

      4.5
    • Value

      4.0
    • Would Recommend

      4.5
    • $1,000+
    • 2 - 9 employees

    MedValue is a BPO service provider with locations in Oak Brook, Ill., Los Angeles, and Bridgewater, N.J. The team of fewer than 10 employees offers non-voice BPO services and voice services to clients in the health care and medical industry.

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    Industries

  • 60
    (2 Reviews) 4.8
    • Timeliness

      4.5
    • Service Excellence

      4.8
    • Value

      4.3
    • Would Recommend

      4.5
    • $1,000+
    • 50 - 249 employees
    • Kolkata, India

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

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    Clients

    • Bias Media

    Industries

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