What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1381

Intelling Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wythenshawe, United Kingdom
Established in 2012, Intelling Ltd is a call center company. Their small team is in Wythenshawe, United Kingdom and focuses on voice services and HR services.
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1382

Hudson House

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Edinburgh , United Kingdom
Hudson House is a telephone answering service. They are headquartered in Edinburgh , United Kingdom and have a small team. Their team provides voice services and non-voice bpo/back office services.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1383

Connect First

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kirkcaldy , United Kingdom
Connect First is a small Kirkcaldy , United Kingdom-based call center service. The team focuses on voice services and non-voice bpo/back office services.
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1384

TSD Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Carmel, IN
Non-voice bpo/back office services and call center service TSD Global was established in 1989. In Carmel, Indiana, their large team focuses on non-voice bpo/back office services and voice services.
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1385

Unique Dental Scheduling

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jeffersonville, IN
Unique Dental Scheduling is a small Jeffersonville, Indiana-based call center company. They offer voice services and were launched in 2013.
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1386

Aqua-Water Virtual Solutions LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lafayette, IN
Answering service company Aqua-Water Virtual Solutions LLC is located in Lafayette, Indiana. They focus on voice services and were established in 2016.
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1387

Crios Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Dublin, Ireland
Crios Group is a human resources firm established in 2015. The company specializes in HR services, accounting, non-voice bpo/back office services, and voice services and has a large team.
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1388

Voxpro

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Dublin , Ireland
Founded in 1973, Voxpro is a call center company. They are in Dublin , Ireland and have a large team. Their services include voice services and non-voice bpo/back office services.
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1389

Covalen

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Dublin, Ireland
Covalen, a call center service, was founded in 1989. They are headquartered in Dublin, Ireland and have a large team. Covalen specializes in voice services, HR services, finance & accounting outsourcing (FAO), business consulting, and more.

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1390

Abtran

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Dublin, Ireland
Abtran is a non-voice bpo/back office services company established in 1997. The large team specializes in non-voice bpo/back office services, voice services, and business consulting. The company is headquartered in Dublin, Ireland.
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1391

FMI Field Management Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dublin, Ireland
FMI Field Management Ireland is an answering service. Their midsize team is headquartered in Dublin, Ireland. Their services include voice services, non-voice bpo/back office services, and accounting. The company was established in 1995.
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1392

MeritGroup

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- London, United Kingdom
MeritGroup, an answering service company, is headquartered in London, United Kingdom. The company provides voice services, non-voice bpo/back office services, and BI & big data consulting & SI and has a large team.The company was founded in 2003.
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1393

Finchley Court

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Birmingham, United Kingdom
In Birmingham, United Kingdom, Finchley Court is a call center company. The small team focuses on voice services, non-voice bpo/back office services, and IT managed services. The company was established in 1990.
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1394

OceanConnects

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dublin, Ireland
OceanConnects, an answering service company, is headquartered in Dublin 6, Ireland. Founded in 2003, the midsize team focuses on voice services, non-voice bpo/back office services, email marketing, and market research.
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1395

Sedgwick Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dublin 4, Ireland
Non-voice bpo/back office services and phone answering service Sedgwick Ireland is based in Dublin 4, Ireland. The midsize team focuses on non-voice bpo/back office services and voice services. The agency was established in 1984.
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1396

Maxvoice

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Kowloon, Hong Kong
Maxvoice is a call center service. Their midsize team is headquartered in Kowloon, Hong Kong. The firm provides voice services and business consulting. The firm was launched in 1999.
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1397

Well Tell

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Kharkiv, Ukraine
Well Tell is a call center company. Based in Kharkiv, Ukraine, their midsize team provides voice services and non-voice bpo/back office services. The agency was founded in 2010.
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1398

Isicall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ireland
Isicall, an answering service, was founded in 2013. The agency specializes in voice services and has a small team.
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1399

Nurse on Call Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Dublin, Ireland
Nurse on Call Ireland is a call center launched in 1981. The firm focuses on voice services and non-voice bpo/back office services and has a large team.
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1400

C3 Marketing Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dublin , Ireland
Phone answering service C3 Marketing Ireland is headquartered in Dublin , Ireland. The small team specializes in voice services and non-voice bpo/back office services and was launched in 2011.
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1401

Telemark

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dublin , Ireland
Phone answering service Telemark was established in 1993. Their small team is based in Dublin , Ireland and focuses on voice services and non-voice bpo/back office services.
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1402

Product2Market

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dublin, Ireland
Product2Market is a midsize answering service established in 2010. Their team specializes in voice services, non-voice bpo/back office services, email marketing, and market research. The agency is based in Dublin, Ireland.
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1403

MY Outsourcing Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- ঢাকা, Bangladesh
MY Outsourcing Limited, a non-voice bpo/back office services company, is located in ঢাকা, Bangladesh. The midsize team specializes in non-voice bpo/back office services, voice services, business consulting, web design, and more and was founded in 2009.
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1404

Service Solutions Pvt. Ltd. (SSL)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dhaka, Bangladesh
Service Solutions Pvt. Ltd. (SSL) is a software development firm. The midsize Dhaka, Bangladesh-based team offers custom software development, non-voice bpo/back office services, voice services, social media marketing, and more. The company was founded in 2008.
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1405

Alabama 811

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fultondale, AL
Alabama 811 is a small Fultondale, Alabama-based call center service. Established in 1975, the team provides voice services.
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1406

Professional Communication Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Huntsville, AL
Professional Communication Services is a small call center. They specialize in voice services and were founded in 1994. The company is based in Huntsville, Alabama.
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1407

The Results Companies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Mobile, AL
The Results Companies is an answering service company. Their large team is in Mobile, Alabama and specializes in voice services. The firm was established in 1990.
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1408

Professional Wiregrass Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dothan, AL
Professional Wiregrass Communications is a telephone answering service. Their small team is in Dothan, Alabama. The agency provides voice services.
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1409

JL Morgan & Associates, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Birmingham, AL
JL Morgan & Associates, Inc. Is a call center company. They offer voice services and were founded in 2001. Their midsize team is Birmingham, Alabama-based.
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1410

American Helping Hands

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Birmingham, AL
American Helping Hands is an answering service company located in Birmingham, Alabama. Launched in 1995, the small team focuses on voice services.
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