CCD Health
visit site- $10,000+
- 1,000 - 9,999 employees
- Santo Domingo, Dominican Republic
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$1,000,000-$9,999,999 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
CCD Health was hired by a medical company to improve several aspects of their customer service. The specific goals included enhancing customer service, increasing scheduling success, and improving order entry turnaround time. CCD Health was discovered through an online search and was chosen over other options due to their exceptional service offerings. The team of 22 from CCD Health was tasked with answering between 500-900 calls per day, aiming to minimize the abandonment rate and increase scheduled exams with each call answered. Additionally, they were responsible for processing up to 800 documents per day with minimal data entry errors. The feedback indicates that CCD Health successfully met these objectives, leading to improved customer service and operational efficiency for the medical company.