What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1261

Bell Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Brooklyn, NY
Bell Answering Service is an answering service. Their small team is located in Brooklyn, New York. Their team provides voice services.
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1262

Ring Savvy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nesconset, NY
Ring Savvy is a call center based in Nesconset, New York. Launched in 2013, the midsize team offers voice services and non-voice bpo/back office services.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1263

Answer AnyTime

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Babylon, NY
Answer AnyTime is a call center company launched in 1987. Their small team is in Babylon, New York and provides voice services.
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1264

NetTel USA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Farmingdale, NY
Midsize call center service NetTel USA, is located in Farmingdale, New York. Their services include voice services.
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1265

People Connect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Uniondale, NY
People Connect, a small call center, is in Uniondale, New York. The team offers voice services and IT strategy consulting.
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1266

Medico America

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York, NY
Medico America is a call center. They are based in New York, New York and have a small team. Their services include voice services and non-voice bpo/back office services.

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1267

AAA Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Staten Island, NY
AAA Answering Service is a small call center located in Staten Island, New York. The team focuses on voice services.

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1268

Abbott Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Buffalo, NY
Abbott Answering Service is a small Buffalo, New York-based phone answering service. Founded in 1948, the team offers voice services.

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1269

Accutel Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Utica, NY
Accutel Answering Service is an answering service company. Their small team is based in Utica, New York. Their services include voice services. The firm was founded in 2001.

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1270

Total Recall Message Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Horseheads, NY
Total Recall Message Center is a call center company. Founded in 1991, the small agency is based in Horseheads, New York. Their services include voice services and non-voice bpo/back office services.
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1271

FL Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Fairfax, VA
FL Technologies is a non-voice bpo/back office services and answering service company. They are located in Fairfax, Virginia and have a midsize team. The firm specializes in non-voice bpo/back office services and voice services.
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1272

Altos Incorporated

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Irvine, CA
Altos Incorporated is a non-voice bpo/back office services and call center service. They are located in Irvine, California and have a midsize team. The agency provides non-voice bpo/back office services and voice services.
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1273

Mukesh BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New Hyde Park, NY
Mukesh BPO is a non-voice bpo/back office services and call center based in New Hyde Park, New York. The midsize agency was launched in 2000. Their team focuses on non-voice bpo/back office services and voice services.
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1274

BYRNES MESSAGE BUREAU

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Poughkeepsie, NY
Telephone answering service BYRNES MESSAGE BUREAU is headquartered in Poughkeepsie, New York. The small agency was founded in 1958. Their services include voice services.

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1275

ptSource

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Saratoga Springs, NY
PtSource is a small telephone answering service established in 1996. Their team provides voice services. The company is based in Saratoga Springs, New York.
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1276

Professionally Speaking

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Glen Cove, NY
Professionally Speaking is an answering service company. The small team is based in Glen Cove, New York. Their services include voice services.

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1277

Prompt Anserfone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Elmont, NY
Prompt Anserfone is a small call center headquartered in Elmont, New York. Established in 1956, the team specializes in voice services.
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1278

Park Ridge Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rochester, NY
Call center service Park Ridge Answering Service was founded in 1970. The midsize team offers voice services and non-voice bpo/back office services. The firm is located in Rochester, New York.

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1279

AYS Dispatch

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
AYS Dispatch is a small Chicago, Illinois-based call center. The team specializes in voice services and non-voice bpo/back office services.
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1280

Advanced Answering Service Chicago

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Advanced Answering Service Chicago is a small Chicago, Illinois-based phone answering service. Their services include voice services.

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1281

Excel Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Excel Answering Services is an answering service company. Headquartered in Chicago, Illinois, their small team provides voice services. The company was launched in 1989.
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1282

Around The Clock Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Niles, IL
Around The Clock Answering Service, a midsize call center service, is located in Niles, Illinois. The team provides voice services.

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1283

Marketing Alternatives

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Elgin, IL
Marketing Alternatives is a call center. Their midsize team is located in Elgin, Illinois. The company focuses on voice services and non-voice bpo/back office services.
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1284

Hospice On Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Hospice On Call is a phone answering service. They are headquartered in Chicago, Illinois and have a small team. Their team offers voice services.
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1285

NuFone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oak Park, IL
Founded in 1935, NuFone is an answering service company. Their small team is based in Oak Park, Illinois. Their services include voice services.

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1286

Nitel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chicago, IL
Nitel is a non-voice bpo/back office services company headquartered in Chicago, Illinois. They provide non-voice bpo/back office services, voice services, IT managed services, and cybersecurity and were launched in 2003.
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1287

D&S Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Elgin, IL
D&S Communications, an IT managed services company, was established in 1986. Their midsize team is headquartered in Elgin, Illinois and offers IT managed services, voice services, non-voice bpo/back office services, and cybersecurity.
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1288

MedPro Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Joliet, IL
MedPro Answering Service, an answering service company, was established in 1985. Their small team is located in Joliet, Illinois. Their services include voice services.
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1289

Ansercall24

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Crystal Lake, IL
Ansercall24 , a telephone answering service, was established in 1955. The small team offers voice services and non-voice bpo/back office services. The agency is based in Crystal Lake, Illinois.
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1290

Special Interest Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Joliet, IL
Special Interest Answering is an answering service. They are based in Joliet, Illinois and have a small team. Their team focuses on voice services and non-voice bpo/back office services.
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