What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1351

SA Commercial

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- South Africa
SA Commercial is a non-voice bpo/back office services and answering service company launched in 2005. The company specializes in non-voice bpo/back office services and voice services and has a midsize team.
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1352

Outworx Contact Centre

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Umhlanga, South Africa
Outworx Contact Centre is a non-voice bpo/back office services and answering service company. They provide non-voice bpo/back office services and voice services and were launched in 2013. Their midsize team is Umhlanga, South Africa-based.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1353

Airtel Kenya

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kenya
Launched in 2010, Airtel Kenya is a midsize non-voice bpo/back office services and call center. Their team offers non-voice bpo/back office services and voice services. The company is headquartered in , Kenya.
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1354

Telkom Kenya

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kenya
Telkom Kenya is a , Kenya-based call center. They focus on voice services and non-voice bpo/back office services and were established in 1999.
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1355

VoicesAfrica

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Nairobi, Kenya
VoicesAfrica is a small call center company. The Nairobi, Kenya-based company was launched in 2000. Their services include voice services, non-voice bpo/back office services, and market research.
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1356

Outreach Integrated Services Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Jaipur, India
Launched in 2004, Outreach Integrated Services Pvt. Ltd. Is an answering service company. Their midsize team is in Jaipur, India and provides voice services, non-voice bpo/back office services, and accounting.
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1357

Zain Iraq

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Iraq
Founded in 2003, Zain Iraq is a large answering service company. Their services include voice services and non-voice bpo/back office services. The agency is based in , Iraq.
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1358

Call Center Taipei

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Taiwan
Call Center Taipei is a non-voice bpo/back office services and answering service in , Taiwan. Founded in 2006, the midsize team provides non-voice bpo/back office services and voice services.
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1359

Enspyre Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Taipei City, Taiwan
Enspyre Inc. Is a call center service founded in 2002. They are based in Taipei City, Taiwan and have a small team. The company offers voice services and non-voice bpo/back office services.

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1360

Accurate Africa eServices Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Nairobi, Kenya
Accurate Africa eServices Ltd, a non-voice bpo/back office services company, was founded in 2011. The agency focuses on non-voice bpo/back office services, voice services, graphic design, and market research and has a small team.
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1361

Ideon Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nairobi, Kenya
Midsize accounting company Ideon Limited, is based in Nairobi, Kenya. The team offers accounting, HR services, non-voice bpo/back office services, and voice services.
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1362

Localheroes.world

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Haarlem, Netherlands
Telephone answering service Localheroes.world was launched in 2017. Their small team is headquartered in Haarlem, Netherlands. Localheroes.world focuses on voice services.

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1363

Tigo Tanzania

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dar es Salaam, Tanzania
Tigo Tanzania is a non-voice bpo/back office services and answering service based in Dar es Salaam, Tanzania. The agency provides non-voice bpo/back office services and voice services and has a midsize team.The agency was founded in 1994.
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1364

CRL Recruitment Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Lucan, Ireland
CRL Recruitment Ltd is a , Ireland-based human resources firm. The company specializes in HR services, non-voice bpo/back office services, voice services, accounting, and more and is large.The company was established in 2007.
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1365

HKT Teleservice

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Panama City,
HKT Teleservice is a small Panama City, -based call center. Their services include voice services.
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1366

Grupo Aros Panama

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Panama
Grupo Aros Panama is a small answering service company in , Panama. Their services include voice services.
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1367

BaseTend Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fredericton, Canada
BaseTend Inc. Is a small call center in Fredericton, Canada. Their services include voice services.
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1368

Contact Communications Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Williston, VT
Call center service Contact Communications Inc. Was established in 1989. Based in Williston, Vermont, their small team specializes in voice services.

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1369

Stenocall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lubbock, TX
Call center company Stenocall is in Lubbock, Texas. The small agency was founded in 1954. Their services include voice services.

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1370

CloudVO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Francisco, CA
CloudVO is a San Francisco, California-based telephone answering service. The small team provides voice services and was launched in 2010.
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1371

A Better Answer

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Plano, TX
A Better Answer, a phone answering service, was established in 1971. Their midsize team is headquartered in Plano, Texas and Houston, Texas and specializes in voice services.
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1372

TeleDirect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Sacramento, CA
Founded in 1961, TeleDirect is an answering service. Their midsize team is in Sacramento, California. Their team focuses on voice services.
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1373

M&Y Global Services

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Beijing, China
M&Y Global Services is a large Beijing, China-based non-voice bpo/back office services company. Founded in 2001, the team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.
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1374

800teleservices

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Shanghai, China
Headquartered in Shanghai, China; Suzhou Shi, China; Kowloon, Hong Kong and New Taipei City, Taiwan, 800teleservices is a midsize non-voice bpo/back office services company. They offer non-voice bpo/back office services, voice services, CRM consulting and SI, and business consulting and were launched in 2000.
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1375

The Answer Centre

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Wokingham , United Kingdom
The Answer Centre, a call center company, was established in 2000. Their midsize team is in Wokingham , United Kingdom and Edinburgh, United Kingdom and provides voice services and non-voice bpo/back office services.
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1376

OfficeEarth

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Launched in 2010, OfficeEarth is a call center company. They are based in , and have a midsize team. The company focuses on voice services.
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1377

KBVO Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cumbernauld, United Kingdom
KBVO Ltd is a telephone answering service in Cumbernauld, United Kingdom. Founded in 2003, the small team focuses on voice services and non-voice bpo/back office services.
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1378

MedCom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dallas, TX
MedCom is a small phone answering service based in Dallas, Texas. Established in 1975, the team offers voice services.
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1379

YDP Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Prestwich, United Kingdom
YDP Solutions, a small call center service, is based in Prestwich, United Kingdom. The team specializes in voice services.
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1380

Status Contact Centres

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Stretford, United Kingdom
Status Contact Centres is a small Stretford, United Kingdom-based telephone answering service. Their services include voice services.
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