What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
1351

WorldSource, Inc.
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- Watkinsville, GA
WorldSource, Inc., a non-voice bpo/back office services and phone answering service, is headquartered in , . Established in 1989, the midsize team offers non-voice bpo/back office services and voice services.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
1352

Peak Outsourcing
(1 Reviews) 3.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  2.0
- Would Recommend
  3.0
- Undisclosed
- 250 - 999 employees
Peak Outsourcing is a non-voice bpo/back office services and call center. They specialize in non-voice bpo/back office services and voice services and were founded in 2011. The company is based in , .
Read More

View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
1353

123Employee

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Midsize telephone answering service 123Employee, is headquartered in. Their services include Call Center Services.
Read More

View Profile Visit Site
1354

Medryte Healthcare Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Medryte Healthcare Solutions is a call center. Located in , the agency was launched in 2012. Their team provides Call Center Services.
Read More

View Profile Visit Site
1355

Vee Bill

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- New York, NY
Vee Bill is a call center company. The New York, New York-based team offers Call Center Services.
Read More

View Profile Visit Site
1356

Alphaa Systems

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chennai, India
Alphaa Systems, a call center service, was founded in 1999. They provides Call Center Services.
Read More

View Profile Visit Site
1357

Aura BPO Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chennai, India
Aura BPO Services is an answering service. Established in 2012, their team offers Call Center Services.
Read More

View Profile Visit Site
1358

Exel BPO Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bengaluru, India
Founded in 2011, Exel BPO Solutions is a call center service. In Bengaluru, India, the team specializes in Call Center Services.
Read More

View Profile Visit Site
1359

Miramed Ajuba

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
Miramed Ajuba is a call center service. The -based team focuses on Call Center Services.
Read More

View Profile Visit Site
1360

MPC Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New York, NY
Founded in 1922, MPC Call Centers is a telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
Read More

View Profile Visit Site
1361

Unitedpro

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Unitedpro is an answering service company based in. They provide Call Center Services.
Read More

View Profile Visit Site
1362

Solution BPO Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
Solution BPO Services is a call center. Their team is based in. The agency focuses on Call Center Services.
Read More

View Profile Visit Site
1363

Belles Receptionists

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New York, NY
Belles Receptionists is a New York, New York-based answering service company. Established in 1956, the team focuses on Call Center Services.
Read More

View Profile Visit Site
1364

Yogam

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Yogam is an answering service company. Their midsize team is located in. Their services include Call Center Services.
Read More

View Profile Visit Site
1365

NipunaSolutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
NipunaSolutions is an answering service. Founded in 2009, the team offers Call Center Services. The firm is located in.
Read More

View Profile Visit Site
1366

AnswerOne

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Brooklyn, NY
AnswerOne is a telephone answering service. The Brooklyn, New York-based team specializes in Call Center Services.
Read More

View Profile Visit Site
1367

Bell Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Brooklyn, NY
Bell Answering Service is a phone answering service. They are located in Brooklyn, New York and have small team. Their services include Call Center Services.
Read More

View Profile Visit Site
1368

Ring Savvy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nesconset, NY
Ring Savvy is a midsize telephone answering service founded in 2013. Their team offers Call Center Services.
Read More

View Profile Visit Site
1369

Answer AnyTime

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Babylon, NY
Answer AnyTime is a call center service. Located in Babylon, New York, the company was founded in 1987. Their team provides Call Center Services.
Read More

View Profile Visit Site
1370

NetTel USA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Farmingdale, NY
NetTel USA is a call center service. Their midsize team is based in Farmingdale, New York. Their team specializes in Call Center Services.
Read More

View Profile Visit Site
1371

People Connect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Uniondale, NY
People Connect is a call center company. Their small team is headquartered in Uniondale, New York. Their team focuses on Call Center Services and IT strategy consulting.
Read More

View Profile Visit Site
1372

Medico America

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York, NY
Medico America, a small answering service, is headquartered in New York, New York. The team offers Call Center Services and Customer Service Outsourcing.
Read More

View Profile Visit Site
1373

AAA Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Staten Island, NY
AAA Answering Service is a call center service. Their small team is in Staten Island, New York. Their team provides Call Center Services.
Read More

View Profile Visit Site
1374

Abbott Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Buffalo, NY
Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
Read More

View Profile Visit Site
1375

Accutel Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Utica, NY
Answering service Accutel Answering Service is based in Utica, New York. Founded in 2001, the team specializes in Call Center Services.
Read More

View Profile Visit Site
1376

Total Recall Message Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Horseheads, NY
Call center service Total Recall Message Center was established in 1991. The small team focuses on Call Center Services and Back Office Outsourcing.
Read More

View Profile Visit Site
1377

FL Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Fairfax, VA
FL Technologies, a call center company, was established in 2009. The firm offers Call Center Services.
Read More

View Profile Visit Site
1378

Altos Incorporated

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Irvine, CA
Altos Incorporated is an answering service based in Irvine, California. Their services include Call Center Services.
Read More

View Profile Visit Site
1379

Mukesh BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New Hyde Park, NY
Mukesh BPO is a call center service headquartered in New Hyde Park, New York. They specialize in Call Center Services.
Read More

View Profile Visit Site
1380

BYRNES MESSAGE BUREAU

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Poughkeepsie, NY
BYRNES MESSAGE BUREAU is a call center service. The Poughkeepsie, New York-based team focuses on Call Center Services.
Read More

View Profile Visit Site