What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1441

America's Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Kansas City, MO
America's Call Center, a phone answering service, was established in 1998. The midsize team specializes in voice services and market research. The company is in Kansas City, Missouri.
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1442

The Pisa Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Saint Charles, MO
The Pisa Group is a telephone answering service founded in 1989. The midsize team focuses on voice services. The agency is located in Saint Charles, Missouri.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1443

CallCreatorPlus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Marina del Rey, CA
Call center service CallCreatorPlus is located in Marina del Rey, California. Established in 2013, the midsize team focuses on voice services.
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1444

Time Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Roseville, MN
Founded in 1972, Time Communications is a call center. The company offers voice services and has a midsize team. The company is in Roseville, Minnesota.
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1445

Cooperative Response Center, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Austin, MN
Located in Austin, Minnesota, Cooperative Response Center, Inc. Is a call center service. They offer voice services and were launched in 1992.
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1446

CallCenter.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hopkins, MN
Telephone answering service CallCenter.com is based in Hopkins, Minnesota. The agency offers voice services and is small.The agency was founded in 2010.
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1447

Access Telemarket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- North Andover, MA
Access Telemarket, a telephone answering service, was launched in 1981. They are located in North Andover, Massachusetts and have a small team. Their services include voice services.
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1448

Vital Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- $100,000+
- 50 - 249 employees
- Berkeley Lake, GA
Vital Solutions, Inc. Is a human resources company and call center company. The small Norcross, Georgia-based team focuses on HR services and voice services. The firm was established in 2002.
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1449

AVOXI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Atlanta, GA
In Atlanta, Georgia, AVOXI is a telephone answering service. They offer voice services and were launched in 2001.
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1450

Integra Global Solutions Corp

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- London, United Kingdom
Headquartered in London, United Kingdom, Integra Global Solutions Corp is a midsize phone answering service. Founded in 2004, the team provides voice services.

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1451

Sabio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- London, United Kingdom
Phone answering service Sabio was launched in 1998. Their midsize team is in London, United Kingdom. Their services include voice services.
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1452

It's Your Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Harvard, MA
Call center It's Your Call is based in Harvard, Massachusetts. The small team offers voice services. The firm was founded in 1994.
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1453

Volkart May

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Plymouth, MN
Volkart May is a small telephone answering service launched in 1990. Their services include voice services. The firm is located in Plymouth, Minnesota.
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1454

ListenTrust

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Portland, ME
ListenTrust is a midsize call center. The Portland, Maine-based firm was established in 2006. Their services include voice services and e-commerce development.
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1455

Argo Contact Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lewiston, ME
Argo Contact Centers is a midsize non-voice bpo/back office services and phone answering service. Launched in 2003, the agency is in Lewiston, Maine. Their services include non-voice bpo/back office services and voice services.
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1456

Great Falls Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Westbrook, ME
Great Falls Marketing is a Westbrook, Maine-based answering service. The midsize team offers voice services and was launched in 2000.
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1457

SaviLinx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Brunswick, ME
SaviLinx is a midsize telephone answering service. The Brunswick, Maine-based agency was founded in 2013. Their team focuses on voice services.
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1458

Voice Teleservices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Portland, ME
Voice Teleservices is a midsize answering service. They focus on voice services and were founded in 2005. The agency is headquartered in Portland, Maine.
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1459

ttec - Kalispell

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Kalispell, MT
Established in 1982, ttec - Kalispell is an answering service company. Their large team is in Kalispell, Montana and provides voice services.
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1460

Montana One Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kalispell, MT
Montana One Call Center is a small answering service company based in Kalispell, Montana. Launched in 1985, the team focuses on voice services.
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1461

Enablx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Randolph, NJ
Established in 1992, Enablx is a midsize call center company. Their services include voice services. The agency is headquartered in Randolph, New Jersey.
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1462

AvantGuard Monitoring Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Ogden, UT
AvantGuard Monitoring Centers is a midsize Ogden, Utah-based answering service company. Their services include voice services.
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1463

(v)WeCare Technology

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Cherry Hill, NJ
(v)WeCare Technology, a non-voice bpo/back office services and answering service, was founded in 2003. Their midsize team is headquartered in Cherry Hill, New Jersey and provides non-voice bpo/back office services and voice services.
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1464

Mass Markets

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Iowa City, IA
In Iowa City, Iowa, Mass Markets is a call center. The company focuses on voice services and non-voice bpo/back office services and is midsize.The company was established in 2003.

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1465

Red Bank Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Red Bank, NJ
Red Bank Call Center is a phone answering service. The small team is in Red Bank, New Jersey. Their services include voice services.
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1466

Keener Communications, Inc. VA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Richmond, VA
Established in 1985, Keener Communications, Inc. VA is an answering service company. They are in Richmond, Virginia and have a small team. The agency provides voice services.
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1467

Team Telemarketing Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Shirley, United Kingdom
Team Telemarketing Ltd, a telephone answering service, was founded in 2000. Based in Shirley, United Kingdom, their small team specializes in voice services and social media marketing.
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1468

GlobalSync Business Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Minneapolis, MN
GlobalSync Business Solutions is a small call center service. In New Hope, Minnesota, the firm was launched in 2004. Their team offers voice services, non-voice bpo/back office services, HR services, finance & accounting outsourcing (FAO), and more.
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1469

CATI call center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
CATI call center, a call center, was launched in 2011. The midsize team focuses on voice services, event marketing & planning, market research, public relations, and more. The firm is in Kyiv, Ukraine and Monks Risborough, United Kingdom.
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1470

Jacada

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Alpharetta, GA
Founded in 1990, Jacada is an AI development company and answering service company. Their midsize team is located in Alpharetta, Georgia. Their team specializes in Artificial Intelligence and voice services.
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