What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1321

Heroleads Indonesia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Central Jakarta, Indonesia
Based in Central Jakarta, Indonesia, Heroleads Indonesia is a call center company. The small team provides voice services, advertising, and search engine optimization. The firm was launched in 2011.
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1322

All Cape & Islands Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Yarmouth, MA
Telephone answering service All Cape & Islands Answering was founded in 1955. The company focuses on voice services and has a small team.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1323

Parkway Message Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Chelmsford, MA
Parkway Message Center is a small answering service company in Chelmsford, Massachusetts. Their services include voice services and non-voice bpo/back office services.

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1324

CROCKER

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Springfield, MA
Established in 1963, CROCKER is an IT managed services company. Their small team is located in Springfield, Massachusetts. Their services include IT managed services, voice services, and non-voice bpo/back office services.

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1325

Quincy Telemessaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quincy, MA
Quincy Telemessaging, a call center company, is headquartered in Quincy, Massachusetts. The small company was founded in 1947. Their team specializes in voice services and non-voice bpo/back office services.
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1326

Lathum Professional Teleservices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dedham, MA
Lathum Professional Teleservices is an answering service. They are based in Dedham, Massachusetts and have a small team. Their services include voice services. The company was founded in 1967.

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1327

Fusion Communication Systems

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Nairobi, Kenya
Non-voice bpo/back office services company Fusion Communication Systems was founded in 2007. The small Nairobi, Kenya-based team focuses on non-voice bpo/back office services, voice services, and IT managed services.
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1328

Lance Alexander Communication LTD

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Nairobi, Kenya
Lance Alexander Communication LTD, a non-voice bpo/back office services company, was established in 2011. Located in Nairobi, Kenya, their small team specializes in non-voice bpo/back office services, voice services, and IT managed services.
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1329

TeleSky Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nairobi, Kenya
TeleSky Limited is a call center service. They are based in Nairobi, Kenya and have a midsize team. The firm provides voice services, non-voice bpo/back office services, and social media marketing.
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1330

Horizon Contact Centers Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nairobi, Kenya
Horizon Contact Centers Ltd is an answering service company. They are in Nairobi, Kenya and have a midsize team. Their team specializes in voice services, non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO).
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1331

Daproim Africa

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nairobi, Kenya
Located in Nairobi, Kenya, Daproim Africa is a non-voice bpo/back office services company. The midsize firm was launched in 2006. Their services include non-voice bpo/back office services, voice services, market research, translation, and more.
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1332

Get B2B Leads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Get B2B Leads is a call center service. Their midsize team is in Los Angeles, California and Los Angeles, California. Their team offers voice services and non-voice bpo/back office services.

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1333

Orange Jordan

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Jordan
Orange Jordan is a large non-voice bpo/back office services and answering service. They specialize in non-voice bpo/back office services and voice services and were established in 1990.
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1334

Umniah

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Jordan
Umniah is a midsize non-voice bpo/back office services and call center service based in , Jordan. Launched in 2005, the team specializes in non-voice bpo/back office services and voice services.
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1335

EQOS Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ethiopia
EQOS Global, a transcription company, was launched in 2017. Their small team is located in , Ethiopia. Their services include transcription, voice services, and non-voice bpo/back office services.
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1336

PCCI GROUP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Tanzania
PCCI GROUP, a non-voice bpo/back office services company, is based in , Tanzania. They offer non-voice bpo/back office services and voice services and were founded in 2001.
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1337

Ooredoo Qatar

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Qatar
Ooredoo Qatar is a non-voice bpo/back office services and call center company. Their large team is based in , Qatar. The company focuses on non-voice bpo/back office services and voice services.
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1338

Contact Center Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Saudi Arabia
Contact Center Company is a non-voice bpo/back office services and call center. They provide non-voice bpo/back office services and voice services and were established in 2011. The firm is in , Saudi Arabia.
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1339

Telephone Care Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Saudi Arabia
Telephone Care Company is a HR company. Founded in 2010, the agency is in , Saudi Arabia. The midsize team provides HR services, non-voice bpo/back office services, voice services, and IT managed services.
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1340

KenCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kenya
KenCall is a non-voice bpo/back office services company. Their midsize team is in , Kenya. The company focuses on non-voice bpo/back office services, voice services, market research, and social media marketing. The company was launched in 2004.
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1341

ETISAL International

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Cairo, Egypt
ETISAL International is a phone answering service. Launched in 2008, the team specializes in voice services, IT managed services, HR services, non-voice bpo/back office services, and more. Their large agency is Cairo, Egypt-based.
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1342

AL ASILA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Riyadh, Saudi Arabia
AL ASILA is a Riyadh, Saudi Arabia-based non-voice bpo/back office services company. The midsize agency was established in 2017. Their team provides non-voice bpo/back office services, voice services, IT managed services, and business consulting.
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1343

Chiang Mai Lanna Business Services Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chiang Mai, Thailand
Chiang Mai Lanna Business Services Ltd. Is a non-voice bpo/back office services and answering service company. Founded in 2005, the team offers non-voice bpo/back office services and voice services. Their midsize agency is Chiang Mai, Thailand-based.
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1344

CallCenter.com.bd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dhaka, Bangladesh
CallCenter.com.bd is a non-voice bpo/back office services company. They are based in Dhaka, Bangladesh and have a small team. The agency provides non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).
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1345

SuperTel Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
SuperTel Ltd is a non-voice bpo/back office services company. Their midsize team is located in Dhaka, Bangladesh. Their services include non-voice bpo/back office services, voice services, and market research. The firm was established in 2008.
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1346

Call Center Bangladesh

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Call Center Bangladesh, a non-voice bpo/back office services and call center company, is based in Dhaka, Bangladesh. The midsize agency was established in 2017. Their services include non-voice bpo/back office services and voice services.
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1347

Invent Alliance Contact Centre

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nigeria
In , Nigeria, Invent Alliance Contact Centre is a midsize non-voice bpo/back office services company. The team focuses on non-voice bpo/back office services and voice services.
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1348

ConSol Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nigeria
ConSol Limited is a non-voice bpo/back office services company founded in 2002. They are based in , Nigeria and have a midsize team. Their services include non-voice bpo/back office services and voice services.
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1349

iNterra Networks

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Nigeria
INterra Networks is a custom software development company. The midsize , Nigeria-based team offers custom software development, voice services, and non-voice bpo/back office services. The agency was established in 2004.
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1350

SA Commercial

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- South Africa
SA Commercial is a non-voice bpo/back office services and answering service company launched in 2005. The company specializes in non-voice bpo/back office services and voice services and has a midsize team.
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