What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1411

Eminence Communication

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dhaka, Bangladesh
Located in Dhaka, Bangladesh, Eminence Communication is a telephone answering service. The firm offers voice services and is small.The firm was launched in 2004.
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1412

4K Engineering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dhaka, Bangladesh
4K Engineering is a small Dhaka, Bangladesh-based telephone answering service. They specialize in voice services and were founded in 2014.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1413

Novasors

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lenexa, KS
Located in Lenexa, Kansas, Novasors is a telephone answering service. The midsize team offers voice services and was launched in 2005.
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1414

Fort Knox National Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Elizabethtown, KY
Fort Knox National Company is a call center service. Launched in 1985, the team focuses on voice services. Their small firm is Elizabethtown, Kentucky-based.
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1415

LaSalle Network

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chicago, IL
LaSalle Network is a HR company founded in 1998. They are headquartered in Chicago, Illinois and have a midsize team. The company provides HR services, accounting, non-voice bpo/back office services, and voice services.
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1416

Southwest Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lake Charles, LA
Southwest Call Center is a call center service headquartered in Lake Charles, Louisiana. The small team offers voice services and was launched in 1993.
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1417

Channel Blend LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Idaho Falls, ID
Call center Channel Blend LLC was launched in 2004. The midsize Idaho Falls, Idaho-based team offers voice services.
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1418

FCR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Eugene, OR
FCR is a phone answering service established in 2005. The midsize team provides voice services. The agency is in Eugene, Oregon.
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1419

Active Telesource

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Milwaukie, OR
Non-voice bpo/back office services and call center service Active Telesource is in Milwaukie, Oregon. They provide non-voice bpo/back office services and voice services and were established in 1997.
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1420

TechnoPeak

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Dubai, United Arab Emirates
TechnoPeak is a Dubai, United Arab Emirates-based IT strategy consulting company. Established in 1997, the large team specializes in IT strategy consulting, voice services, and IT managed services.
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1421

Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
In Dubai, United Arab Emirates, Answering Service is a small call center company. Their services include voice services.
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1422

PSI Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- West Bloomfield Township, MI
Headquartered in West Bloomfield Township, Michigan, PSI Contact Center is a non-voice bpo/back office services and telephone answering service. The agency offers non-voice bpo/back office services and voice services and is midsize.The agency was launched in 1984.
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1423

Crusecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oscoda, MI
Crusecom, a small call center company, is in Oscoda, Michigan. The team offers voice services.
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1424

First Choice Telephone Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pittsburgh, PA
First Choice Telephone Answering Service is a phone answering service. They are headquartered in Pittsburgh, Pennsylvania and have a midsize team. Their team offers voice services.
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1425

Triton Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Mansfield, MA
Triton Technologies, an answering service, is located in Mansfield, Massachusetts and Tempe, Arizona. The midsize firm was established in 2001. Their services include voice services.
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1426

Dialog Direct

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Highland Park, MI
Large call center service Dialog Direct, is located in Highland Park, Michigan. The team specializes in voice services, direct marketing, and e-commerce development.
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1427

T C Kokua

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kihei, HI
T C Kokua is a call center. They are based in Kihei, Hawaii and have a small team. Their services include voice services. The firm was founded in 2002.
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1428

Edwards Answering Service Enterprises

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Vernon, CT
Edwards Answering Service Enterprises is a call center service based in Vernon, Connecticut. Launched in 1954, the midsize team specializes in voice services.
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1429

FLG FrontLine Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Burnaby, Canada
Accounting company FLG FrontLine Group is headquartered in Burnaby, Canada. The large firm was founded in 2015. Their services include accounting, non-voice bpo/back office services, and voice services.
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1430

Capital Empire

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vancouver, Canada
Capital Empire is an answering service company based in Vancouver, Canada. They provide voice services and non-voice bpo/back office services and were launched in 2017.
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1431

DealerFocus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- North Andover, MA
DealerFocus is an answering service company established in 2011. They are located in North Andover, Massachusetts and have a small team. The company focuses on voice services.
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1432

EPIC Connections, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Omaha, NE
EPIC Connections, Inc. Is a small call center company. They offer voice services and non-voice bpo/back office services and were established in 2003. The firm is located in Omaha, Nebraska.
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1433

North End Teleservices LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Omaha, NE
North End Teleservices LLC is a call center service based in Omaha, Nebraska. Founded in 2015, the small team specializes in voice services and non-voice bpo/back office services.
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1434

Timberline Total Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Omaha, NE
Timberline Total Solutions is an answering service. The midsize Omaha, Nebraska-based team focuses on voice services and non-voice bpo/back office services. The firm was established in 1995.
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1435

EMS CRM

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Omaha, NE
EMS CRM is an answering service established in 1998. Their midsize team is based in Omaha, Nebraska and offers voice services and non-voice bpo/back office services.
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1436

xtDirect LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Omaha, NE
XtDirect LLC is a non-voice bpo/back office services and telephone answering service based in Omaha, Nebraska. The midsize team offers non-voice bpo/back office services and voice services. The company was launched in 2001.
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1437

MAXIMUM Communications, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lockland, OH
MAXIMUM Communications, Inc. Is a call center company based in Lockland, Ohio. They focus on voice services and non-voice bpo/back office services and were established in 1990.
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1438

Fortuity

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Columbus, OH
Fortuity is a non-voice bpo/back office services and call center. Established in 2017, the midsize firm is located in Columbus, Ohio. Their services include non-voice bpo/back office services and voice services.
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1439

Corporate Technologies Advantage, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Springfield, MO
Corporate Technologies Advantage, LLC is a Springfield, Missouri-based phone answering service. The midsize company was launched in 2007. Their team offers voice services.
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1440

Customer Direct

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Saint Ann, MO
Customer Direct, a telephone answering service, was founded in 1997. They are in Saint Ann, Missouri and Arnold, Missouri and have a midsize team. Their services include voice services and e-commerce development.
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