What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1291

DuPage Oakbrook Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hinsdale, IL
DuPage Oakbrook Answering Service , a phone answering service, is headquartered in Hinsdale, Illinois. The small firm was established in 1974. Their team offers voice services.
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1292

Notoriety

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oujda, Morocco
Located in Oujda, Morocco, Notoriety is a small telephone answering service. The team specializes in voice services, non-voice bpo/back office services, and business consulting.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1293

Marketing Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rabat, Morocco
Marketing Call Center is a midsize Rabat, Morocco-based HR agency. They offer HR services, non-voice bpo/back office services, voice services, and marketing strategy and were founded in 2005.
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1294

A1 GILBERT ANSWERING SERVICE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beverly Hills, CA
Small call center A1 GILBERT ANSWERING SERVICE, is located in Beverly Hills, California. The team provides voice services and non-voice bpo/back office services.

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1295

TAB Answer Network

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santa Ana, CA
TAB Answer Network, a call center company, is located in Santa Ana, California. They specialize in voice services and non-voice bpo/back office services and were launched in 1954.

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1296

Total Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Casablanca, Morocco
Founded in 2005, Total Call is a midsize HR agency. Their team provides HR services, non-voice bpo/back office services, voice services, and IT managed services. The company is in Casablanca, Morocco.
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1297

BTE Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bakersfield, CA
BTE Communications, a call center service, is based in Bakersfield, California. The small team offers voice services and non-voice bpo/back office services. The agency was established in 1958.
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1298

Community Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Calabasas, CA
Community Answering Service is a telephone answering service. They are based in Calabasas, California and have a small team. Their team focuses on voice services.

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1299

ABC Virtual Offices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beverly Hills, CA
In Beverly Hills, California, ABC Virtual Offices is a small telephone answering service. They provide voice services and non-voice bpo/back office services and were launched in 2005.
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1300

DIGITAL TELECOMMUNICATION CORP (DTC)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santa Clarita, CA
DIGITAL TELECOMMUNICATION CORP (DTC), a telephone answering service, was founded in 1982. Their small team is in Santa Clarita, California. The agency offers voice services, non-voice bpo/back office services, and cybersecurity.
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1301

Teddy O’Toole’s Phone Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- West Hollywood, CA
Teddy O’Toole’s Phone Answering is a small call center company. They specialize in voice services and were founded in 1954.

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1302

TCC ANSWERING SERVICE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Based in Los Angeles, California, TCC ANSWERING SERVICE is a small answering service company. The team provides voice services and non-voice bpo/back office services.

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1303

Antelope Valley Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lancaster, CA
Call center company Antelope Valley Call Center is in Lancaster, California. The small firm was launched in 2012. Their team specializes in voice services.

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1304

New Connections

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Berkeley, CA
New Connections is a midsize Berkeley, California-based answering service company. The team focuses on voice services and non-voice bpo/back office services.

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1305

Global Messaging Network

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Global Messaging Network is a call center company. Their small team is located in Los Angeles, California. Their services include voice services.

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1306

Constant Link

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Phone answering service Constant Link was launched in 2009. Located in Los Angeles, California, their small team specializes in voice services and non-voice bpo/back office services.

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1307

Ring A Physician

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Francisco, CA
Ring A Physician is a call center service. They are in San Francisco, California and have a small team. Their services include voice services and non-voice bpo/back office services.
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1308

The Los Gatos Telephone Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Gatos, CA
The Los Gatos Telephone Answering Services is a small call center company in Los Gatos, California. The team specializes in voice services.

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1309

Personal Telephone Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Jose, CA
Personal Telephone Answering Service is a small telephone answering service in San Jose, California. They offer voice services and non-voice bpo/back office services and were established in 1961.
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1310

Hartley and Associates

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Santa Rosa, CA
Hartley and Associates is a small answering service headquartered in Santa Rosa, California. Established in 1979, the team specializes in voice services.

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1311

Enterprise Telecommunications Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Jose, CA
Founded in 1994, Enterprise Telecommunications Inc. Is an answering service. The small San Jose, California-based team focuses on voice services and non-voice bpo/back office services.

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1312

Ansaphone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quincy, MA
Ansaphone is a phone answering service in Quincy, Massachusetts. The small agency was launched in 1945. Their team offers voice services.
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1313

VIP Connections

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Framingham, MA
VIP Connections is an answering service. They are based in Framingham, Massachusetts and have a small team that provides voice services. The company was founded in 2004.

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1314

Professional First Line Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Worcester, MA
Professional First Line Answering Service is a call center. Their small team is headquartered in Worcester, Massachusetts. Their services include voice services.
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1315

OD Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Somerville, MA
OD Answering Services is a small answering service company located in Somerville, Massachusetts. Their services include voice services and non-voice bpo/back office services.

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1316

Executel Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chelmsford, MA
Executel Communications is a call center service. They are headquartered in Chelmsford, Massachusetts and have a small team. Their services include voice services and non-voice bpo/back office services.

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1317

VIP Connections - ProCall Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Methuen, MA
ProCall Answering, a small call center, is based in Methuen, Massachusetts. The team offers voice services and non-voice bpo/back office services.

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1318

Best Message Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wilmington, MA
Small answering service Best Message Center, is based in Wilmington, Massachusetts. Their services include voice services and non-voice bpo/back office services.

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1319

Communication Network Support Service Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nigeria
Established in 2007, Communication Network Support Service Ltd is a market research company. The agency focuses on market research, voice services, and non-voice bpo/back office services and has a midsize team. The agency is located in , Nigeria.
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1320

Telin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- South Jakarta, Indonesia
Launched in 2007, Telin is a phone answering service. They are located in South Jakarta, Indonesia and have a midsize team. Their services include voice services, non-voice bpo/back office services, and IT managed services.
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