What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1471

Anser Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ashwaubenon, WI
Anser Services is a phone answering service located in Ashwaubenon, Wisconsin. The midsize agency was established in 1972. Their team provides voice services.

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1472

Allied Collection Services Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Las Vegas, NV
Allied Collection Services Inc. Is a phone answering service. They are located in Las Vegas, Nevada and have a midsize team that focuses on voice services. The firm was founded in 1997.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1473

OptimumCX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Reno, NV
OptimumCX is an answering service established in 1999. Based in Reno, Nevada, their midsize team offers voice services.

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1474

Ring-Thru

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Ring-Thru is a call center. They are based in , and have a small team that focuses on voice services. The firm was launched in 2018.
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1475

WEEN studio

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Established in 2012, WEEN studio is a phone answering service. The small Dubai, United Arab Emirates-based team provides voice services, translation, web design, web development, and more.
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1476

MyBackOffice Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Okemah, OK
MyBackOffice Solutions, a phone answering service, is based in Okemah, Oklahoma. Established in 2011, the small team provides voice services and non-voice bpo/back office services.

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1477

MyMo Leads

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Toronto, Canada
MyMo Leads is a Toronto, Canada-based phone answering service. The firm provides voice services, branding, and other marketing and is small.The firm was founded in 2019.
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1478

Excel Telemessaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Irvine, CA
Excel Telemessaging, a call center company, is in Orange County, California. The small team offers voice services, non-voice bpo/back office services, and business consulting. The agency was launched in 1966.
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1479

Acclaim Credit Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Visalia, CA
Telephone answering service Acclaim Credit Technologies is located in Visalia, California. The small firm was established in 1997. Their team offers voice services.
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1480

Arch Business Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sapulpa, OK
Arch Business Service, a non-voice bpo/back office services company, is headquartered in Sapulpa, Oklahoma. The agency provides non-voice bpo/back office services, voice services, email marketing, and social media marketing and has a small team.The agency was founded in 2006.

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1481

Employee Pooling

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nashville, TN
Launched in 2011, Employee Pooling is a non-voice bpo/back office services and answering service company. Their midsize team is based in Nashville, Tennessee. Their team provides non-voice bpo/back office services and voice services.
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1482

The Legacy Connection

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tuscaloosa, AL
The Legacy Connection is a call center established in 1955. Their small team is headquartered in Tuscaloosa, Alabama and specializes in voice services and non-voice bpo/back office services.
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1483

Tele-Sec Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Florence, AL
Tele-Sec Communications is a small telephone answering service in Florence, Alabama. The team specializes in voice services.
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1484

Arkansas Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Little Rock, AR
Arkansas Answering Services is a phone answering service. They are based in Little Rock, Arkansas and have a small team. Their team provides voice services.
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1485

Answerfone USA, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Little Rock, AR
Based in Little Rock, Arkansas, Answerfone USA, Inc. Is a call center company. They provide voice services and were launched in 1925.
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1486

Arkansas Medical Exchange Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Little Rock, AR
Arkansas Medical Exchange Answering Services is a call center. Their small team is in Little Rock, Arkansas. Their team provides voice services.
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1487

Physicians Exchange Of Honolulu Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Honolulu, HI
Physicians Exchange Of Honolulu Inc is a telephone answering service established in 1939. Their small team is in Honolulu, Hawaii and provides voice services.
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1488

DAS Hawaii

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Waianae, HI
DAS Hawaii is a small phone answering service. Founded in 2015, the agency is based in Waianae, Hawaii. Their team focuses on voice services.
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1489

Telanswer Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boise, ID
Phone answering service Telanswer Inc. Was launched in 1993. The small Boise, Idaho-based team specializes in voice services.
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1490

ON-CALL Services Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Cumberland, ME
Answering service company ON-CALL Services Inc was launched in 1990. They are based in Cumberland, Maine and have a small team. Their services include voice services.
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1491

Bel-Tone Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wiscasset, ME
Small phone answering service Bel-Tone Answering Service, is located in Wiscasset, Maine. The team offers voice services.
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1492

Voyager Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Brewer, ME
Voyager Call Center is a call center service. Their small team is headquartered in Brewer, Maine. The firm specializes in voice services. The firm was launched in 1994.
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1493

Graf Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chervonohrad, Ukraine
Established in 2008, Graf Call Center is an answering service company. Their midsize team is located in Chervonohrad, Ukraine. Their services include voice services and non-voice bpo/back office services.
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1494

DCDial
(3 Reviews) 4.8
- Timeliness
  4.7
- Service Excellence
  4.8
- Value
  3.7
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Atlanta, GA
Founded in 2012, DCDial is an information technology company that is headquartered in Atlanta. The team of 8 primarily provides voice services for clients.

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1495

Executive Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lincoln, NE
Executive Answering Service is a small answering service company located in Lincoln, Nebraska. The team focuses on voice services.
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1496

WASI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
Telephone answering service WASI was launched in 1998. They are in Omaha, Nebraska and have a small team. WASI specializes in voice services.
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1497

Execucom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Manchester, NH
Execucom is a telephone answering service. They are headquartered in Manchester, New Hampshire and have a small team. Their services include voice services.
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1498

Always On Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- NH
Always On Call is an answering service company launched in 1992. The small , New Hampshire-based team provides voice services.
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1499

Reliance Telephone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Grand Forks, ND
Reliance Telephone is a call center service. Their small team is based in Grand Forks, North Dakota. Their services include voice services and non-voice bpo/back office services.
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1500

Youtility Center Srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Roma, Italy
Headquartered in Roma, Italy, Youtility Center Srl is a phone answering service. The small firm was founded in 2005. Their services include voice services.

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