Top 100 Business Processes Outsourcing (BPO) Companies in the United Kingdom

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Top 100 Business Processes Outsourcing (BPO) Companies in the United Kingdom

January 2023

Looking for a top business process outsourcing company in the United Kingdom?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

Jump to Most Reviewed Companies

List of the Best United Kingdom BPO Services

  • 1
    • Scheduling

      3.0
    • Quality

      4.7
    • Cost

      3.0
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Wrexham, United Kingdom

    Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.

    Industries

    Notable Project

    Moneypenny implemented automated telephone answering services to a medical office. The coverage was programmed for business hours.

    "Working with Moneypenny is the best decision I have made."

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  • 2
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

    Industries

    Notable Project

    Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

    "They are proactive, and we have no intention of changing Face For Business for another agency."

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  • 3
    • $1,000+
    • 10 - 49 employees
    • Thatcham , United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Notable Project

    An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system.

    "The quality of their receptionists really stands out."

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  • 4
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.4
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Fleet, United Kingdom

    Operatix is a midsize sales outsourcing company based in Dallas, Texas and Fleet, United Kingdom. Established in 2012, the team focuses on sales outsourcing and call center services.

    Industries

    Notable Project

    Operatix has provided lead generation services for a software company. They conduct cold calls and emails with potential customers and set up meetings.

    "They got good processes, positive energy, and professional reporting."

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  • 5
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead , United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    • Plusnet
    • at800
    • River Island
    • ATOS

    Industries

    Notable Project

    The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums.

    “The Contact Company easily surpassed our goal for 80% customer satisfaction.”

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  • 6
    • Scheduling

      4.3
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 250 - 999 employees
    • Leeds, United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 7
    • $10,000+
    • 10 - 49 employees
    • London, United Kingdom

    Founded in 2014, Deeper Insights is a London based machine learning and data science consultancy. With another office in Portugal, their team of 10 specialize in artificial intelligence, big data consulting, custom software development, and business consulting. Their mid market and enterprise clients are primarily in the advertising, consumer products, financial services, and health care industries. 

    Clients

    • Smith and Nephew
    • Deloitte
    • Breast Cancer Now
    • IAC

    Industries

    Notable Project

    Skim Technologies developed a web-based chatbot prototype for a data analytics company. The chatbot provides actionable investment analysis stemming from various user prompts regarding stocks and trading.

    "They did a good job originally of understanding our business and our requirements."

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  • 8
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    AMD is a business consulting company. The small London, United Kingdom-based agency was established in 2019. Their services include business consulting, email marketing, advertising, voice services, and more.

    Clients

    • Mind Future Gaming
    • Fluuid
    • The PR Genius
    • Vendekin

    Industries

    Notable Project

    AMD provided business consulting services for a digital marketing data company. They helped establish the partner's processes as well as guided them on how to scale their business and develop a strategy.

    “They were approachable and extremely proactive.”

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  • 9
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    Pearl Lemon is a London based digital strategy agency that was founded in 2016. Their team of 13 employees specializes in SEO, email marketing, and social media marketing. 

    Clients

    • Asteria Diamonds
    • AJ Smart
    • Go International
    • Elevano

    Industries

    Notable Project

    Pearl Lemon does SEO and develops targeted content for a staffing firm.

    "From the top down, everyone at their company is dedicated to seeing us succeed."

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  • 10
    • $1,000+
    • 10 - 49 employees
    • Crewe, United Kingdom
    Prospect Connect is a sales outsourcing company founded in 2008. The small Crewe, United Kingdom-based team focuses on sales outsourcing, marketing strategy, market research, event marketing & planning, and more.

    Industries

    Notable Project

    Prospect Connect provided a marketing agency with outbound telemarketing services. Their scope included market research, script development, customer targeting, and customer outreach.

    “Prospect Connect managed to increase our pipeline value very positively.”

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  • 11
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Edinburgh , United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients

    • Krispy Kreme
    • BBC
    • Total Oil & Gas
    • Edinburgh Univertsity

    Notable Project

    SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do lead generation.

    “They know our business so well that they’ve brought us new clients. They’ve been a huge asset to us over the years.”

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  • 12
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Hitchin, United Kingdom

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Clients

    • Digiruu

    Industries

    Notable Project

    Curral provides digital marketing services for a wellbeing platform. They have performed market research, studied potential buyers, defined a helpful approach, and managed a social media and cold-calling campaign.

    "We’re impressed with Curral's ability to produce high-quality results very quickly."

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  • 13
    • $1,000+
    • 50 - 249 employees
    • Nottingham , United Kingdom

    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.

    Industries

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  • 14
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Harlow, United Kingdom
    Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.

    Notable Project

    A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client.

    “Our patients love them and compliment how professional they are.”

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  • 15
    • $5,000+
    • 2 - 9 employees
    • London, United Kingdom

    The Lead Gen Dept is a digital agency based in London that specializes in helping B2B companies generate and engage sales-ready leads with your ICP. Founded in 2019, The Lead Gen Dept has a specialized team helping clients to connect and book meetings with pre-approved target accounts. They have significant experience in the enterprise space and take care of all the top-of-funnel activities leading to a prospect requesting a call.

    Clients

    • WhosOn
    • ThinkAutomation
    • ArtuData
    • Grey Monarch

    Industries

    Notable Project

    Lead Gen Dept. leads the lead generation efforts of an automation software firm. They've built target customer profiles, planned marketing materials for the campaign, and executed the plan on multiple channels.

    "Their honesty, frankness, and hard work are impressive."

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  • 16
    • Scheduling

      0.5
    • Quality

      0.5
    • Cost

      3.0
    • NPS

      0.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London,
    CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.

    Industries

    Notable Project

    CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

    "Most emails were ignored."

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  • 17
    • $10,000+
    • 2 - 9 employees
    • Watford , United Kingdom

    Juice Tactics specializes supports HubSpot users and agencies with a range of productized services.  Headquartered in Watford, United Kingdom, and established in 2014, they have 17 specialists worldwide. Their services include voice services, SEO, and social media marketing.

    Clients

    • BBJ Group
    • Turtons
    • The Retail Doctor
    • Kore Software

    Notable Project

    Juice Tactics consulted on how to best utilize HubSpot to manage internal tasks, which has involved custom-developing a website.

    "They care to provide quality, and they care to make your experience as enjoyable as possible."

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  • 18
    • $1,000+
    • 10,000+ employees
    • Milton Keynes, United Kingdom
    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 19
    • Scheduling

      4.5
    • Quality

      4.6
    • Cost

      4.4
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    Growthonics is a marketing firm founded in London in 2014. With over 1,000 members, they offer email marketing and business consulting solutions to small and mid-market agencies in the field of business services.

    Clients

    • Panasonic, TimeOut, Twitter, TimeInc, Spotify, American Express, TM Lewin, Creditsafe, JustEat, City Panty, Wonderful, Startupbootcamp, Quantcast, Big Ideas Machine, Ascent, Hussle, Doordash, Dale Carnegie, TOG, JustPark, Fonteva

    Industries

    Notable Project

    A SaaS company hired Growthonics for lead generation. They were given a list of criteria and ideal personas to generate prospects.

    “They provided us with some prospects, but most didn’t pan out into leads for us.”

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  • 20
    • $10,000+
    • 50 - 249 employees
    • Brighton,
    Located in Brighton, United Kingdom, The Telemarketing Company is an answering service. Launched in 1990, the midsize team provides voice services.

    Industries

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  • 21
    • $1,000+
    • 250 - 999 employees
    • Southend-on-sea, United Kingdom

    Call center Ventrica was founded in 2010. They are located in Southend-on-sea, United Kingdom and have a midsize team. Ventrica focuses on voice services, HR services, and non-voice bpo/back office services.

    Industries

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  • 22
    • $1,000+
    • 250 - 999 employees
    • Salford, United Kingdom
    AlldayPA, an answering service company, is based in Salford, United Kingdom. The midsize agency was launched in 1999. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 23
    • $1,000+
    • 250 - 999 employees
    • Sheffield, United Kingdom
    Headquartered in Sheffield, United Kingdom, Ant Marketing is a midsize call center service. They offer voice services and were established in 1989.

    Industries

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  • 24
    • $5,000+
    • 50 - 249 employees
    • London, United Kingdom

    Sales outsourcing company SalesCaptain was launched in 2021. Their small team is located in London, United Kingdom. SalesCaptain provides sales outsourcing, direct marketing, CRM consulting and SI, call center services, and more.

    Clients

    • AdLib DSP
    • Pixofix
    • SearchMagic
    • GWork

    Industries

    Notable Project

    SalesCaptain led a marketing campaign for a growth finance company. They led an initiative to identify targeted contacts to spark conversations and drive conversions.

    "Their professionalism, experience, and leadership approach resulted in a true partnership relationship."

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  • 25
    • $1,000+
    • 250 - 999 employees
    • Borough Green, United Kingdom
    Phone answering service Clearanswer is headquartered in Borough Green, United Kingdom. Established in 1998, the midsize team offers voice services and non-voice bpo/back office services.

    Industries

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  • 26
    • Undisclosed
    • 250 - 999 employees
    • London, United Kingdom

    VeriCall Ltd is an answering service and back office outsourcing company. Launched in 2017, the firm is in London, United Kingdom. The midsize team provides call center services and back office outsourcing.

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  • 27
    • Undisclosed
    • 50 - 249 employees
    • Burgess Hill, United Kingdom

    BDM Talk is a midsize answering service company and back office outsourcing company established in 2002. Their team provides call center services and back office outsourcing. The company is in Burgess Hill, United Kingdom.

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  • 28
    • $1,000+
    • 50 - 249 employees
    • Sutton Coldfield, United Kingdom
    Answering service company MPL Contact was launched in 1994. The agency offers voice services and non-voice bpo/back office services and has a midsize team.

    Industries

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Norwich, United Kingdom
    OpenContact is a Norwich, United Kingdom-based answering service. The company offers voice services and non-voice bpo/back office services and is midsize.The company was launched in 2000.

    Industries

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  • 30
    • $1,000+
    • 250 - 999 employees
    • East Yorkshire, United Kingdom
    KC Contact Centres, an answering service, was founded in 1999. The company offers voice services and non-voice bpo/back office services and has a midsize team.

    Industries

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