Top 100 Business Processes Outsourcing (BPO) Companies in the United Kingdom

TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

"What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

“Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
 

A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

"Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

"They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

An operations management and analytics company hired Beyond Codes Inc. to generate leads and set appointments with potential clients. Beyond Codes Inc. was tasked to target senior decision-makers, make them aware of the company's expertise, and connect them to the company's sales team by scheduling a meeting. Beyond Codes Inc. was able to meet the company's expectations with the work that they did.

"Scheduling meetings with CXOs and key decision-makers is a tall task but the creatively and resourcefulness of the team from Beyond Codes helped us with positive outcomes." - CMO, Operations Management and Analytics Company

Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

" We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

SmartPA provided BPO and lead generation services for a franchise consulting firm. Their team answered phone calls and served as the face of the partner's business by being personable, talkative, and exemplifying company culture. They've helped renew contracts for the partner's key clients as a direct result of their efforts.

"Partnering with them has been a great way to develop our team. The onboarding process is very seamless." –CEO, Franchise Consulting Firm

The team at Morae Global partnered with a legal firm in order to provide back-office services to the firm. Morae Global provided back office and data entry services to the client. The firm handles most of the client's data entry tasks and legal documents. The client was very pleased with the work done by the team at Morae Global. 

"We have increased our ability to handle cases and clients in a more expedited manner...They do a great job. We're happy." — Director, Legal Firm 

PREMIUMHELP was hired for SEO services for a consumer products company. They provided a VA that improved the Google search rankings and generated organic traffic. The VA managed other marketing tools, as well.

"The skills and efficiency of my VA were commendable."

QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

"Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

“The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

“Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

"Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

"Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

Pearl Lemon partnered with a staffing firm where they implemented a digital strategy campaign for their client. They used SEO tools to help increase the search results and generate more organic leads. 

“Google Analytics shows both rankings and traffic improvements, and we’ve seen it ourselves, too.“ – President, Staffing Firm
 

Commversion UK recently worked on live chat support for a coworking website. They gave 24/7 live chat support to that client. The client’s goal was to provide potential customers with support by have a system answer questions about the properties. Commversion created a chat designed to answer all questions any time of day; the client was please with the project outcome.

“The chats provide exceptional grammar, language, patience, and information, and many of them have resulted in clients.” - Founder, Co-Working Site

Dutytaker provides ongoing technical and customer support for an IT services business. End clients are happy with the level of service provided. 

"They’re very helpful whenever we need to make a change." – Design Communication Officer, Tech Company

A wealth management company hired Onesource Virtual Assistants Ltd to provide virtual assistants who would be sourcing new leads. The engagement grew the company's business without the added administrative work.

"The value for their time and how they was instantly 'value add' for my business from month one was most impressive." - Financial Adviser, Wealth Management Company

Virtalent provided administrative assistance to a consulting company. The client’s business was growing, but their administrative processes could not keep up with their growth. Additionally, the client needed support with reporting, hiring, invoicing, and consultant on and off-boarding.Since working with the company, the client has a reduced admin burden and has been able to focus more on work.
 

TravCom provided data entry for a transportation company to balance and perform specific reporting for their clientele. TravCom’s service provides daily data so the company can successfully cross-check and compare their bookings. 

“The ease of use is the biggest strength of Travcom." – Finance Manager, Transportation Company 

Juice Tactics managed HubSpot tasks for a health education company. They consulted on how to utilize HubSpot to manage internal tasks and developed a custom website. In the end, their unique templates and code helped monetize the platform. Juice Tactics was well-organized and managed many tasks. They helped prioritize tasks and ensured that everything was delivered on time.

“ [T]hey certainly take many tasks off-hand, allowing you more time for what needs focus.” – CFO Health Education Company

Paragon Sales Solutions provided telecommunication sales services for a property inspection company. The company wanted to improve sales without having to hire more talent. The company has since been able to work with a new client each week.

“They’re really great for small businesses and their pricing is transparent.” - CEO, Property Inspection Company

Integreon helped a global financial services firm to comply with new regulatory requirements. They led the adoption and implementation of new data visualization tools. This reduced the time and resources spent on the client.

Growthonics provided lead generation services for a training SaaS. The goal was to improve generation within the USA, with 10 sales demos per month. Growthonics helped land 25 high-quality leads for the platform.

“Great team. A little bit tricky with time zones, but we made it work.” - Head of Marketing, Training SaaS

Curral generated leads for an app developer. The developer was not doing so well in terms of leads and needed better online engagement. Curral helped the developer create their own LinkedIn lead generation channel.

“They really understood what our goals were and pitched the solution that we needed rather than the one that they wanted us to have.” - CEO & Founder, App Developer