Top 100 Business Processes Outsourcing (BPO) Companies in the United Kingdom

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Top 100 Business Processes Outsourcing (BPO) Companies in the United Kingdom

July 2022

Looking for a top business process outsourcing company in the United Kingdom?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

Jump to Most Reviewed Companies

List of the Best United Kingdom BPO Services

  • 1
    • Scheduling

      4.9
    • Quality

      4.6
    • Cost

      4.9
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Wrexham, United Kingdom

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Industries

    Notable Project

    Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

    "They got the job done."

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  • 2
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

    Industries

    Notable Project

    Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

    "They are proactive, and we have no intention of changing Face For Business for another agency."

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  • 3
    • $1,000+
    • 10 - 49 employees
    • Thatcham, United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Notable Project

    Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate. 

    "They understand our business and our goals."

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  • 4
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead, United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    • Plusnet
    • at800
    • River Island
    • ATOS

    Industries

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

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  • 5
    • Scheduling

      4.3
    • Quality

      4.3
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 250 - 999 employees
    • Leeds, United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 6
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    AMD is a business consulting company. The small London, United Kingdom-based agency was established in 2019. Their services include business consulting, email marketing, advertising, voice services, and more.

    Clients

    • Mind Future Gaming
    • Fluuid
    • The PR Genius
    • Vendekin

    Industries

    Notable Project

    A lead generation agency uses AMD Consulting Group's service to white label their social media ads strategy. The team runs campaigns across various industries to help the firm drive leads to their customers. 

    "They have high-quality strategy and execution."

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  • 7
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 2 - 9 employees
    • Hitchin, United Kingdom

    Curral is a lead generation agency based in Stevenage, England. Founded in 2017, their team of more than two provides direct marketing, voice services, and social media marketing solutions for small and mid-market firms across various industries.

    Clients

    • Digiruu

    Industries

    Notable Project

    Curral is a reputation management consultancy’s lead generation partner. They identify opportunities from mainstream news sources, and they also network with similar businesses in other markets. 

    "They are very good at understanding and accommodating our requirements."

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  • 8
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Edinburgh, United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients

    • Krispy Kreme
    • BBC
    • Total Oil & Gas
    • Edinburgh Univertsity

    Notable Project

    SmartPA provided BPO and lead generation services for a franchise consulting firm. Their team answered phone calls and served as the face of the partner's business by being personable, talkative, and exemplifying company culture. They've helped renew contracts for the partner's key clients as a direct result of their efforts.

    "Partnering with them has been a great way to develop our team. The onboarding process is very seamless." –CEO, Franchise Consulting Firm

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  • 9
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    Pearl Lemon is a London based digital strategy agency that was founded in 2016. Their team of 13 employees specializes in SEO, email marketing, and social media marketing. 

    Clients

    • Asteria Diamonds
    • AJ Smart
    • Go International
    • Elevano

    Industries

    Notable Project

    Pearl Lemon provides PPC services, including keyword research and analysis for a talent company. They also initiate a cold email and cold calling campaign to boost lead generation.

    "They have good communication and never fail to update us."

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  • 10
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 2 - 9 employees
    • London, United Kingdom

    Gravitas.io is a digital agency based in London that specialises in helping B2B companies generate leads.  Founded in 2019, Gravitas.io has a specialised team of 12 helping their clients start conversations with target accounts by managing email and LinkedIn campaigns. Gravitas.io guarantees their results and takes care of all the top of funnel activities leading to a prospect requesting a call at which point the lead is passed across to their clients.

    Clients

    • WhosOn
    • ThinkAutomation
    • ArtuData
    • Grey Monarch

    Industries

    Notable Project

    Gravitas.io manages a transportation firm’s LinkedIn marketing campaign. They’ve conducted extensive research and created a database before sending primary and follow-up emails to potential clients.

    "Gravitas has delivered everything as scheduled, and there hasn’t been any need for me to chase them."

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  • 11
    • Scheduling

      0.5
    • Quality

      1.0
    • Cost

      3.0
    • NPS

      0.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    CALLCARE is a midsize call center service launched in 1998. Their services include voice services and non-voice bpo/back office services. The company is based in London, United Kingdom.

    Industries

    Notable Project

    CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

    "Most emails were ignored."

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  • 12
    • $10,000+
    • 2 - 9 employees
    • Watford, United Kingdom

    Juice Tactics specializes supports HubSpot users and agencies with a range of productized services.  Headquartered in Watford, United Kingdom, and established in 2014, they have 17 specialists worldwide. Their services include voice services, SEO, and social media marketing.

    Clients

    • BBJ Group
    • Turtons
    • The Retail Doctor
    • Kore Software

    Notable Project

    Juice Tactics managed HubSpot tasks for a health education company. They consulted on how to utilize HubSpot to manage internal tasks and developed a custom website. In the end, their unique templates and code helped monetize the platform. Juice Tactics was well-organized and managed many tasks. They helped prioritize tasks and ensured that everything was delivered on time.

    “ [T]hey certainly take many tasks off-hand, allowing you more time for what needs focus.” – CFO Health Education Company

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  • 13
    • $1,000+
    • 10,000+ employees
    • Milton Keynes, United Kingdom

    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 14
    • Scheduling

      4.7
    • Quality

      4.5
    • Cost

      4.7
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    Growthonics is a marketing firm founded in London in 2014. With over 1,000 members, they offer email marketing and business consulting solutions to small and mid-market agencies in the field of business services.

    Clients

    • Panasonic, TimeOut, Twitter, TimeInc, Spotify, American Express, TM Lewin, Creditsafe, JustEat, City Panty, Wonderful, Startupbootcamp, Quantcast, Big Ideas Machine, Ascent, Hussle, Doordash, Dale Carnegie, TOG, JustPark, Fonteva

    Industries

    Notable Project

    A payment platform needed to source data and prospects. Growthonics provided lead generation services; they adjusted the criteria to populate lists regarding prospects that would meet those requirements.

    “Their customer service was outstanding.”

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  • 15
    • $10,000+
    • 50 - 249 employees
    • Brighton, United Kingdom

    Located in Brighton, United Kingdom, The Telemarketing Company is an answering service. Launched in 1990, the midsize team provides voice services.

    Industries

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  • 16
    • $1,000+
    • 250 - 999 employees
    • Southend-on-sea, United Kingdom

    Call center Ventrica was founded in 2010. They are located in Southend-on-sea, United Kingdom and have a midsize team. Ventrica focuses on voice services, HR services, and non-voice bpo/back office services.

    Industries

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  • 17
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • London, United Kingdom

    SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.

    Clients

    • Vedamo
    • SoftServe Business Systems
    • Pharmax
    • Tricent

    Industries

    Notable Project

    SalesAR provides email marketing services for a loyalty program online wallet platform. They are working on the client's LinkedIn email outreach and Calendly with various email versions for lead generation.

    "Now that they started working I seem to have a constant stream of calls, which is awesome."

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  • 18
    • $1,000+
    • 250 - 999 employees
    • Salford, United Kingdom

    AlldayPA, an answering service company, is based in Salford, United Kingdom. The midsize agency was launched in 1999. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Sheffield, United Kingdom

    Headquartered in Sheffield, United Kingdom, Ant Marketing is a midsize call center service. They offer voice services and were established in 1989.

    Industries

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  • 20
    • $1,000+
    • 250 - 999 employees
    • Borough Green, United Kingdom

    Phone answering service Clearanswer is headquartered in Borough Green, United Kingdom. Established in 1998, the midsize team offers voice services and non-voice bpo/back office services.

    Industries

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  • 21
    • $1,000+
    • 50 - 249 employees
    • Nottingham, United Kingdom

    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.

    Industries

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Sutton Coldfield, United Kingdom

    Answering service company MPL Contact was launched in 1994. The agency offers voice services and non-voice bpo/back office services and has a midsize team.

    Industries

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  • 23
    • $1,000+
    • 50 - 249 employees
    • Norwich, United Kingdom

    OpenContact is a Norwich, United Kingdom-based answering service. The company offers voice services and non-voice bpo/back office services and is midsize.The company was launched in 2000.

    Industries

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  • 24
    • $1,000+
    • 250 - 999 employees
    • East Yorkshire, United Kingdom

    KC Contact Centres, an answering service, was founded in 1999. The company offers voice services and non-voice bpo/back office services and has a midsize team.

    Industries

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  • 25
    • $1,000+
    • 10 - 49 employees
    • Banbury, United Kingdom

    Oneresource Virtual Assistants Ltd is a virtual assistant services company based in Banbury, U.K. The company, founded in 2009, has a core team of around ten that provides, among others, non-voice BPO/back office services, marketing strategy and bookkeeping services to small companies.

    Clients

    • James's Place Wealth Management

    Notable Project

    Oneresource Virtual Assistants Ltd. conducted market research for a real estate firm. They helped the client identify a new development opportunity.

    "They got the job done swiftly and very efficiently."

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  • 26
    • $1,000+
    • 50 - 249 employees
    • Borehamwood, United Kingdom

    JAM is a call center service. Their midsize team is located in Borehamwood , United Kingdom. The firm focuses on voice services. The firm was launched in 1977.

    Industries

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  • 27
    • $1,000+
    • 50 - 249 employees
    • Liverpool, United Kingdom

    The ContactPeople is a midsize telephone answering service. They offer voice services, non-voice bpo/back office services, and HR services and were founded in 1992.

    Industries

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  • 28
    • $1,000+
    • 250 - 999 employees
    • London, United Kingdom

    Located in London, United Kingdom, Online Giants is a midsize call center. They focus on voice services and were established in 2013.

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  • 29
    • $1,000+
    • 10 - 49 employees
    • Wembley, United Kingdom

    Confero is a call center company. Launched in 2001, the team provides voice services and non-voice bpo/back office services. Their small agency is Wembley, United Kingdom-based.

    Industries

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  • 30
    • $10,000+
    • 10 - 49 employees
    • Melton Mowbray, United Kingdom

    Established in 1992, Hallmark Consumer Services is a small non-voice bpo/back office services and answering service company headquartered in Melton Mowbray, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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